Access Associate

divdivpbspanJob Title:spanspan /span/spanspanAccess Associate/span/spanspanspan /span/spanbr /spanDepartment: Admissionsspanspan /span/spanspanspan /span/spanspan /span/spanbr /spanLocation: UMMC - North St Campus/spanbr /spanHours Per Week: 37.50 Hours/spanbr /spanSchedule:span M - F 8AM - 4PM/span/spanbr /spanSign-On Bonus:span $0/span/span/bbr /spanspan /span/spanbr /bspanSUMMARY:/span/bspanspan /span/spanbr /spanspanIn a customer service oriented manner, interviews patients and/or their representative to collect required registration data, to include but is not limited to; demographic and financial data as well as obtain required signatures, communicates mandated patient information and verifies all information for accuracy. Process includes but is not limited to insurance verification, o/spanspanbtaining /spanspanprecertification/authorization,/spanspan co-payment collection and communicating with /spanspanpatient/spanspan and/or their /spanspanrepresentative/spanspan with regards to their financial assistance needs./span/spanspan /spanbr / /p/divdivpbspanRESPONSIBILITIES:/span/bspan /span/p/divdivullipspanspanManages incoming calls while providing necessary information. /span/spanspan /span/p/li/ul/divdivullipspanspanGreeting of patients and/or their representatives and providing direction as needed. /span/spanspan /span/p/li/ul/divdivullipspanspanScheduling and/or prescheduling patient appointments. /span/spanspan /span/p/li/ul/divdivullipspanspanInterviewing the patient and/or their representative for necessary information and completing the registration process as defined by departmental policy. /span/spanspan /span/p/li/ul/divdivullipspanspanIdentification of services where no payment source has been identified to be followed up by communication of financial assistance and/or payment arrangements. /span/spanspan /span/p/li/ul/divdivullipspanspanVerification of insurance eligibility/coverage and obtaining necessary /spanspanprecertifications/spanspan/authorizations/spanspan when applicable. /span/spanspan /span/p/li/ul/div/divdivdivullipspanspanCollecting/processing/spanspan co-payments, deductibles and/or other types of payments. Provides an estimate of cost when applicable. /span/spanspan /span/p/li/ul/divdivullipspanspanEnsures the accuracy of all data collected while meeting the regulatory requirements as outlined by the departmental policy. /span/spanspan /span/p/li/ul/divdivullipspanspanCommunication with external customers such as but not limited to; payers, physician offices and other departments. /span/spanspan /span/p/li/ul/divdivullipspanspanAccurately sets up new patient record via Care Connect./span/spanspan /span/p/lilip/p/li/ul/divdivpbspanREQUIRED QUALIFICATIONS:/span/bspan /span/p/divdivullipspanspanNone/spanspan./span/spanspan /spanbr / /p/li/ul/divdivpbspanPREFERRED QUALIFICATIONS:/span/bspan /span/p/divdivullipspanspanAssociates Degree preferred./span/spanspan /span/p/li/ul/divdivullipspanspan1 year of customer service experience preferred./span/spanspan /span/p/li/ul/divdivullipspanspanIntermediate computer skills preferred./span/spanspan /span/p/li/ul/divdivullipspanspanCustomer Service and communication skills preferred./span/spanspan /span/p/li/ul/div/divp style="text-align:inherit"/pp style="text-align:left"bEDUCATION:/b/pp style="text-align:inherit"/pp style="text-align:left"bLICENSES / spanspanspanspanspanspanspanspanspanspan class="WIW2"CERTIFICATIONS: /span/span/span/span/span/span/span/span/span/span/b/pp style="text-align:inherit"/pp style="text-align:left"bPHYSICAL REQUIREMENTS:/b/pS - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.p style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"bspanFor disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements./span /b/pp style="text-align:inherit"/pp style="text-align:left"bspanAny physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations. /span/b/pp style="text-align:inherit"/pp style="text-align:left"bPAY RANGE:/b/p$17.65 - $19.30divdivdivdivdivdivdivp/ppbCITY:/b/p/div/div/div/div/div/div/divBataviadivdivdivdivdivdivdivp/ppbPOSTAL CODE:/b/p/div/div/div/div/div/div/div14020p style="text-align:inherit"/pp style="text-align:left"biThe listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts./i/b/pp/pp/ppbspan style="font-size:14px"Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law./span/b/p