Technology Innovation Data Specialist - Full-time

p style="text-align:left"bAbout Four Seasons:/b/pp style="text-align:left"Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.spanspanspanspanspanspanspanspan class="WFY2"         /span/span/span/span/span/span/span /spanbr /br /At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us./pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"bAbout the location:/b/pCome and experience the Colorado lifestyle in the heart of the Rockies. Access to world class year-round outdoor lifestyle activities right in your backyard with a quick drive to Denver to stay current with live music, sports and cultural events. Eagle airport is in close proximity with flights to major cities to explore new locations through discounted hotel benefits. Join a team of inclusive, caring, and exceptional colleagues that are happy to invest in your development through best-in-class trainings to reach your potential. A place where you can give back to the community by taking part in our multiple initiatives with local neighborhood organizations that support regional and global causes. Gain exposure through opportunities to task force during low season with a broad network of Four Seasons colleagues to expand your knowledge and resources. We strive to provide a workplace where you can elevate your craft, advance your career, have an active lifestyle, and feel engaged with your team members and the community.p style="text-align:inherit"/pp style="text-align:inherit"/pdivdivpbspanT/spanspanechnology/spanspan Innovation amp; Data Specialist/span/bspan (ONSITE)/span/p/divdivp/ppbspanAbout the role:/span/bspan /span/p/divdivpspanspanAssist/spanspan the management team in/spanspan /spanspanthe efficient operation and maintenance of all computer systems, /spanspandata/spanspan and voice communications activities at property.  /spanspanAssist/spanspan in the planning, organizing, and overseeing of activities of the /spanspanTechnology Innovation and Data/spanspan Department. Responsible for providing /spanspana high level/spanspan of operational availability and stability for both standard network and hotel industry specific technology.  Responsible for PCI Compliance. Handle guest interactions, resolve customer complaints, and accommodate /spanspanmanagement/spanspan requests.  This position has direct contact with employees and guests, which requires effective communication skills and strong interpersonal skills.  /span/spanspan /span/p/divdivp/ppbspanWhat you will do:/span/bspan /span/p/divdivpbspanProduct Functions:/span/bspan /span/p/divdivullipspanspanEnsure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food amp; Beverage Point of Sales computer systems are available twenty-four (24) hours per day/spanspan.  /span/spanspan /span/p/li/ul/divdivullipspanspanEstablish and /spanspanmaintain/spanspan user procedures and hardware familiarization for all systems/spanspan.  /span/spanspan /span/p/li/ul/divdivullipspanspanProvide Systems Administration, including /spanspanmaintaining/spanspan user/group accounts, user configuration, trouble-shooting access /spanspanproblems/spanspan and completion of on-site documentation/spanspan.  /span/spanspan /span/p/li/ul/divdivullipspanspanAssist/spanspan in Server infrastructure management, performance monitoring, Operating System /spanspanupgrades/spanspan and troubleshooting. /spanspanAssist/spanspan in Server infrastructure management, performance monitoring, Operating System /spanspanupgrades/spanspan and troubleshooting/spanspan.  /span/spanspan /span/p/li/ul/divdivullipspanspanEnsure effective support for other systems, including back office, sales and catering and human resources applications and any other at the property/spanspan.  /span/spanspan /span/p/li/ul/divdivullipspanspanProvide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management/spanspan.  /span/spanspan /span/p/li/ul/divdivullipspanspanMaintain and promote Four Seasons core technology standards as outlined in the Four Seasons /spanspanTID/spanspan Core Standards. /span/spanspan /span/p/li/ul/divdivullipspanspanAssist/spanspan in the co-ordination of new acquisitions and major projects as required/spanspan.  /span/spanspan /span/p/li/ul/divdivullipspanspanParticipate in property-level, corporate-initiated technology implementations/spanspan.  /span/spanspan /span/p/li/ul/divdivullipspanspanGood knowledge and support for Desktop OS and applications including patches/spanspan.  /span/spanspan /span/p/li/ul/divdivullipspanspanProvide direct guest support and quality support to function rooms and conference services/spanspan.  /span/spanspan /span/p/li/ul/divdivullipspanspanAdminister connection to global VPN and other communication tools/spanspan.  /span/spanspan /span/p/li/ul/divdivullipspanspanAssist/spanspan /spanspanin the process of systems backup/spanspan and recovery procedures/spanspan.  /span/spanspan /span/p/li/ul/divdivullipspanspanAssist/spanspan in management of /spanspanthird party/spanspan vendors/spanspan.  /span/spanspan /span/p/li/ul/divdivullipspanspanProvide 24 / 7 support for mission critical systems/spanspan.  /span/spanspan /span/p/li/ul/div/divdivdivullipspanspanAssist/spanspan at network support and security of /spanspanHotel/spanspan network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired amp; wireless, Network /spanspanprotection/spanspan and failover tools implementation (Firewall, web security, multi-homing devices, /spanspanetc/spanspan)/spanspan.  /span/spanspan /span/p/li/ul/divdivullipspanspanPerform any /spanspanadditional/spanspan duties as assigned by the Director of /span/spanspanspanTechnology Innovation and Data/span/spanspanspan.  /spanspan /span/spanspan /span/p/li/ul/divdivpspan /span/p/divdivpbspanPeople functions: /span/bspanspan /span/spanspan /span/p/divdivullipspanspanMaintain harmonious and professional /spanspanrelationship/spanspan with all departments and Home Office/spanspan.  /span/spanspan /span/p/li/ul/divdivullipspanspanComply with/spanspan and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as /spanspanset forth in/spanspan /spanspanEmPact/spanspan.  /spanspan /span/spanspan /span/p/li/ul/divdivullipspanspanMust have strong interpersonal skills and be able to relate to all levels of staff/spanspan.  /span/spanspan /span/p/li/ul/divdivullipspanspanMust be able to /spanspanassist/spanspan hotel guests with technical requirements and issues/spanspan.  /span/spanspan /span/p/li/ul/divdivullipspanspanMust be able to provide /spanspanhigh levels/spanspan of service and support to admin users as per contracted Service Level Agreement./span/spanspan /span/p/li/ul/divdivp/ppbspanKey Behavioral Competencies/span/bspanspan /span/spanspan /span/p/divdivullipspanspanHighest level of integrity and transparency. /span/spanspan /span/p/li/ul/divdivullipspanspanGood interpersonal and relationship-building skills and a team player with high energy levels to work with cross-functional teams. /span/spanspan /span/p/li/ul/divdivullipspanspanPro-active and inquisitive mind set to develop problem solving, decision making, conflict resolution and strategic thinking skills /span/spanspan /span/p/li/ul/divdivullipspanspanGood written and verbal communication skills /span/spanspan /span/p/li/ul/divdivullipspanspanWork in a safe, /spanspanprudent/spanspan and organized manner. /span/spanspan /span/p/li/ul/divdivp/ppbspanTechnical Skills and Knowledge /span/bspan /span/p/divdivullipspanspanTechnical background, MCSE or strong networking skills/spanspan.  /span/spanspan /span/p/li/ul/divdivullipspanspanPrior education and/or experience supporting complex networks. /span/spanspan /span/p/li/ul/divdivullipspanspanFour Seasons /spanspanTID/spanspan core standards and key controls. /span/spanspan /span/p/li/ul/divdivullipspanspanGood knowledge of the Four Seasons policies and procedures. /span/spanspan /span/p/li/ul/div/divdivdivullipspanspanKnowledge of basic accounting principles./span/spanspan /span/p/li/ul/divdivp/ppbspanWhat you bring:/span/bspan /span/p/divdivullipspanspanCollege Degree in Information Systems/spanspan and /spanspan1/spanspan#43; years management experience in IT, preferably in a hotel setting./span/spanspan /span/p/li/ul/divdivullipspanspanDemonstrates superior knowledge /spanspanof information technology and all hotel operating systems./span/spanspan /span/p/li/ul/divdivullipspanspanFluency in English is /spanspanrequired/spanspan for this /spanspanlocation/span/spanspanspan and /spanspant/span/spanspanspanhis job requires applicants to have current work authorization in the/span/spanspanspan in the United States./span/spanspan /span/p/li/ul/divdivp/ppbspanWhat we offer:/span/bspan /span/p/divdivullipspanspanWage/spanspan is/spanspan: $28.25/span/spanspan /span/p/li/ul/divdivullipspanspanWinter Season Lifestyle Benefit/span/spanspan /span/p/li/ul/divdivullipspanspanMerchant Pass Available/span/spanspan /span/p/li/ul/divdivullipspanspan401k participation with company matching program/span/spanspan /span/p/li/ul/divdivullipspanspanCompetitive Benefits: Medical, Dental and Life Insurance/span/spanspan /span/p/li/ul/divdivullipspanspanDiscounted travel with discounted Famp;B and Spa Services at Four Seasons Hotels and Resorts Worldwide./span/spanspan /span/p/li/ul/divdivullipspanspanEmployee Cafeteria available for meals./span/spanspan /span/p/li/ul/divdivullipspanspanBe yourself and become a member of a work family that cares about you and invests in your development./span/spanspan /span/p/li/ul/divdivullipspanspanElevate/spanspan your craft here and abroad!/span/spanspan /span/p/li/ul/divdivullipspanspanEmployee engagement at all levels; Where your thoughts and ideas are not only heard but actioned./span/spanspan /span/p/li/ul/divdivpspan /span/p/divdivpbspanSchedule amp; Hours:/span/bspan /span/p/divdivullipspanspanThis is a full-time position. /span/spanspan /span/p/li/ul/divdivullipspanspanA successful candidate will have a flexible schedule, and the ability to work morning, afternoon and/spanspan evening shifts, weekends, and holidays/spanspan. /spanspan /spanspan /span/spanspan /span/p/li/ul/div/divdivdivpspan /span/p/divdivpuspanLearn more about what it is like to work at Four Seasons Resort and Residences Vail, visit us: /span/uspan /span/p/divdivullipa href="http://fourseasons.com/vail/phots-and-videos/" target="_blank"uspanhttp://fourseasons.com/vail/phots-and-videos///span/u/aspan /span/p/li/ul/divdivullipa href="https://www.youtube.com/watch?v#61;lzq78MIkT2samp;t#61;3s" target="_blank"uspanWe Are Four Seasons Video/span/u/aspan /span/p/li/ul/divdivullipa href="http://jobs.fourseasons.com/" target="_blank"uspanhttp://jobs.fourseasons.com//span/u/aspan /span/p/li/ul/divdivullipa href="https://www.linkedin.com/company/four-seasons-hotels-and-resorts" target="_blank"uspanhttps://www.linkedin.com/company/four-seasons-hotels-and-resorts/span/u/abspan /span/bspan /span/p/li/ul/divdivullipa href="https://www.facebook.com/FourSeasonsJobs" target="_blank"uspanhttps://www.facebook.com/FourSeasonsJobs/span/u/abspan /span/bspan /span/p/li/ul/divdivullipa href="https://twitter.com/FourSeasonsJobs" target="_blank"uspanhttps://twitter.com/FourSeasonsJobs/span/u/abspan /span/bspan /span/p/li/ul/divdivpbspan /span/bspan /span/p/divdivpispanWe look forward to receiving your application! /span/ispan /span/p/divdivp/p/div/divp style="text-align:inherit"/pp style="text-align:inherit"/pFour Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdfp/pp/p