Criminal Field Researcher

div h4Job Details/h4 divstrongJob Location/strong: nbsp;nbsp;nbsp;Douglas, GA - Douglasville, GA/div divstrongSalary Range/strong: nbsp;nbsp;nbsp;$15.00 Hourly/div /div h4Description/h4p style="margin-left:0in;margin-right:0in;"span style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"span style="color:#000000;"strongJob Summary/strong/span/span/span/p pspan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"span style="color:#000000;"As a Criminal Field Researcher, you will play a crucial role in ensuring the safety and security of our clients by researching public records to determine whether an applicant has a criminal and/or civil record. Your work will assist clients in validating the identity of individuals, enabling them to make informed decisions. The integrity and quality of the information you provide will directly contribute to building trust and maintaining safety within our communities. You’ll be part of a team that is committed to excellence and helping our clients stay safe by delivering reliable and accurate background checks./span/span/span/p p style="margin-left:0in;margin-right:0in;"span style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"span style="color:#000000;"strongDuties and Responsibilities/strong/span/span/span/p p style="margin-left:0in;margin-right:0in;" /p ul lispan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"span style="color:#000000;"Build and maintain positive working relationships with court personnel and members of the public./span/span/span/li lispan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"span style="color:#000000;"Perform research using public records indexes to retrieve relevant information./span/span/span/li lispan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"span style="color:#000000;"Accurately enter results into proprietary systems, marking them as “clear” (no information found) or recording information found in the court's primary index according to client instructions./span/span/span/li lispan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"span style="color:#000000;"Proactively communicate with the Supervisor regarding court holidays, closures, or delays, ensuring timely updates to InformData./span/span/span/li lispan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"span style="color:#000000;" Provide timely updates to the Supervisor on any issues that could impact business operations or customer commitments./span/span/span/li lispan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"span style="color:#000000;" Notify the Supervisor about courthouse structure updates, changes in processes, or fee adjustments./span/span/span/li lispan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"span style="color:#000000;"Serve as a back-up for other Field Researchers within the designated area as needed./span/span/span/li lispan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"span style="color:#000000;"Adhere to InformData’s Quality and Turnaround Time (TAT) standards./span/span/span/li lispan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"span style="color:#000000;"Report any quality concerns or trending issues to the Supervisor promptly./span/span/span/li lispan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"span style="color:#000000;"Support the ordering and completion of court copy requests./span/span/span/li lispan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"span style="color:#000000;"Conduct searches in surrounding areas or through online research when assigned/span/span/span/li /ul p style="margin-left:0in;margin-right:0in;"span style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"emspan style="color:#000000;"Please note that this job description is meant to give a basic understanding of the position and does not cover every part of the job duties and requirements. InformData reserves the right to change or assign other duties to this position at any time./span/em/span/span/p p style="margin-left:0in;margin-right:0in;"span style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"span style="color:#000000;"strongKey Performance Indicators (KPI) Accountability/strong/span/span/span/p ul lispan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"Maintain expertise in background screening processes./span/span/li lispan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"Develop a thorough understanding of all InformData operational workflows./span/span/li lispan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"Assist in achieving and maintaining accuracy metrics, including:/span/span ul li ul style="list-style-type:square;" lispan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"Accuracy/DPMO/span/span/li lispan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"Time Service (variable and specific)/span/span/li lispan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"Productivity/span/span/li lispan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"Turnaround Time (TAT)/span/span/li lispan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"On-Time Delivery/span/span/li /ul /li /ul /li /ul p /ph4Qualifications/h4brp style="margin-left:0in;margin-right:0in;"span style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"span style="color:#000000;"strongQualifications/strong/span/span/span/p ul lispan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"Possess a High School diploma or equivalent./span/span/li lispan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"Proficient in computer software, including MS Word, Excel, Outlook, and PowerPoint./span/span/li lispan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"Type at a minimum speed of 35 words per minute./span/span/li lispan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"Thrive in a collaborative team environment./span/span/li lispan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"Demonstrate excellent written, verbal, and presentation communication skills./span/span/li lispan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"Exhibit strong attention to detail and accuracy./span/span/li lispan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"Have daily access to reliable transportation, a computer, and high-speed internet./span/span/li lispan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"Successfully complete all required introductory training./span/span/li lispan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"Be available to work during normal courthouse hours and willing to work overtime with prior notice./span/span/li lispan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"Excel at multi-tasking, time management, and maintaining detail-oriented processes./span/span/li lispan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"Must pass a comprehensive background check./span/span/li /ul p style="margin-left:0.5in;margin-right:0in;" /p p style="margin-left:0in;margin-right:0in;"span style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"span style="color:#000000;"strongWorking Conditions/strong/span/span/span/p p style="margin-left:0.5in;margin-right:0in;" /p ul lispan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"This position requires the incumbent to work indoors at a desk for extended periods of time and use of workstation./span/span/li lispan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"Some courthouse locations may require field researchers to stand for long periods of time/span/span/li lispan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"The person must be able to comprehend and follow work instructions in a fast-paced, team environment. /span/span/li lispan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"This position requires the ability to interact with all levels within the organization and requires the ability to respond professionally to all individuals and work well as a team player. /span/span/li lispan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"This position may be required to work overtime on occasion to meet company objectives./span/span/li /ul p style="margin-left:0.5in;margin-right:0in;" /p p style="margin-left:0in;margin-right:0in;"span style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"span style="color:#000000;"strongPhysical Requirements/strong/span/span/span/p p style="margin-left:0in;margin-right:0in;" /p ul lispan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"span style="color:#000000;"Must be able to remain in a stationary position for extended periods of time/span/span/span/li lispan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"span style="color:#000000;"Must be able to occasionally move about the office to access office equipment, etc. /span/span/span/li lispan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"span style="color:#000000;"Must be able to constantly operate office equipment such as a keyboard, phone, computer, copier, fax machine and printer, etc. /span/span/span/li lispan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"span style="color:#000000;"Must be able to frequently communicate with and listen to other InformData employees and vendors/span/span/span/li lispan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"span style="color:#000000;"Must be able to occasionally move, bend, lift, push, pull and carry no more than 20 pounds/span/span/span/li lispan style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"span style="color:#000000;"Must be able to view multiple monitors for extended periods of time and visually determine accuracy, details and transcribe date in close proximity of computer software/span/span/span/li /ul p style="margin-left:0in;margin-right:0in;" /p p style="margin-left:0in;margin-right:0in;"span style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"span style="color:#000000;"strongDirect Reports/strong/span/span/span/p p style="margin-left:0in;margin-right:0in;" /p p style="margin-left:0in;margin-right:0in;"span style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"span style="color:#000000;"N/A/span/span/span/p p style="margin-left:0in;margin-right:0in;" /p p style="margin-left:0in;margin-right:0in;"span style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"span style="color:#000000;"emspan style="color:#242424;"The essential functions of the job may or may not have been described fully in this job description. Consistent with the Americans with Disabilities Act (ADA), it is the policy of InformData to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause undue hardship./span/em/span/span/span/p p style="margin-left:0in;margin-right:0in;" /p p style="margin-left:0in;margin-right:0in;"span style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"emspan style="color:#242424;"InformData is an equal opportunity employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. /span/em/span/span/p p style="margin-left:0in;margin-right:0in;"span style="font-size:12px;"span style="font-family:Arial, Helvetica, sans-serif;"emspan style="color:#242424;"This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. /span/em/span/span/p p style="margin-left:0in;margin-right:0in;" /p p style="margin-left:0in;margin-right:0in;" /p p style="margin-left:0in;margin-right:0in;" /p p style="margin-left:0in;margin-right:0in;" /p