Patient Access Representative (Relief)

Typical pay range is $20.17 to $26.22 per hour, depending on experience- in addition to shift differentials: $5.50 per hour (night shift) and $2.00 per hour (weekend.)brbrThis relief position is also eligible for a 15% differential on top of the base rate in lieu of benefits.p style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:inherit"/ppbST. CHARLES HEALTH SYSTEM/b/ppbJOB DESCRIPTION/b/pdivp/p/divpbTITLE:/b                                     Patient Access Representative /ppbREPORTS TO POSITION:/b        Supervisor-Patient Access Services/ppbDEPARTMENT:/b                       Patient Access Services/pdivp/p/divpbOUR VISION:               /bCreating America’s healthiest community, together/pp/ppbOUR MISSION:             /bIn the spirit of love and compassion, better health, better care, better value/pp/ppbOUR VALUES:             /bAccountability, Caring and Teamwork/pdivp/p/divpbDEPARTMENTAL SUMMARY:/b spanThe Patient Access Department registers and schedules all patients for medical services as ordered by their physician, obtaining all key information required to bill for services provided.  Our goal is to provide professional, accurate and timely service within all aspects of registration and scheduling./span/pp/ppbPOSITION OVERVIEW: /bRegisters all patients for medical services as ordered by their physician. Provides professional, accurate and timely service within all Admitting functions. This position does not directly manage any other caregivers./pdivp/p/divpbESSENTIAL FUNCTIONS AND DUTIES: /b/pp/ppDemonstrate the ability to mulit-task, provide attention to detail, complete accurate data entry in a fast paced environment with multiple distractions. /pp/ppDemonstrates excellent customer service skills in a manner that promotes goodwill, is timely, efficient and accurate./pp/ppAbility to work with patients and/or family members who may be experiencing multiple different emotions. /pp/ppExcellent Verbal, Written and communication skills./pp/ppFunctions as a patient representative during registration/interview process./pp/ppMust demonstarate the ability to select the correct insurance plan, send and review eligiblity responses.   /pp/ppBasic understanding of Medicare and Medicaid requirements./pp/ppHas a clear understanding of how to accuralty select the correct patient and accurately assign an encounter number./pp/ppAbility to work in mulitple computer programs as required./pp/ppAssists professional staff as requested./pp/ppAssists with special projects as needed./pp/ppPerform other clerical or support duties as needed./pp/ppCollects co-pays and deductibles from patients../pp/ppHas the ability to back up Financial Counseling staff as needed to take payments, give out financial assistance information and complete presumptive eligiblity./pp/ppHas a clear understanding of all downtime processes./pp/ppValuables and Medications will be collected and documented from patients to be placed in the safe when there are no family members to receive them./pp/ppAttend required meetings, training, and online trainings as assigned./pp/ppMust be able to utilize available resources./pp/ppSupports the vision, mission and values of the organization in all respects./pp/ppSupports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change./pp/ppProvides and maintains a safe environment for caregivers, patients and guests./pp/ppConducts all activities with the highest standards of professionalism and confidentiality.  Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings./pp/ppDelivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate. /pp/ppMay perform additional duties of similar complexity within the organization, as required or assigned./pdivp/p/divpbEDUCATION:/b/pp                  /ppbRequired: /bHigh School Diploma or GED.b            /b/ppbPreferred: C/bollege courses in medical terminology. General/medical office practice experience.           /pdivp/p/divpbLICENSURE/CERTIFICATION/REGISTRATION:/b/pp/ppbRequired: /bN/A /ppbPreferred: /bN/A /pdivp/p/divpbEXPERIENCE:/b/pp/ppbRequired: /bPrevious PC/Windows experience.   /ppbPreferred: O/bne year customer service experience. Collection and data entry experience.        /pdivp/p/divpbPERSONAL PROTECTIVE EQUIPMENT:/b/pp/ppMust be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely./pdivp/p/divpbPHYSICAL REQUIREMENTS:/b/ppspanContinually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level./span/ppspanFrequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation, operation of motor vehicle./span/ppspanOccasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing./span/ppspanRarely (10%):  Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-25 pounds, operation of a motor vehicle./span/ppspanNever (0%):  Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level./span/ppspanExposure to Elemental Factors/span/ppspanNever (0%):  Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface./span/ppspanBlood-Borne Pathogen (BBP) Exposure Category/span/ppspanNo Risk for Exposure to BBP/span/pp/pp/pp/pp/pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"Schedule Weekly Hours:/p0p style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"Caregiver Type:/pReliefp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"Shift:/pVariable (United States of America)p style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"Is Exempt Position?/pNop style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"Job Family:/pREPRESENTATIVEp/pp/ppScheduled Days of the Week:/pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"Shift Start amp; End Time:/p