Customer Services Representative - Full-time

divp id="isPasted"strongABOUT GATEWAY SERVICES INC.:/strong/ppGateway Services is North Americarsquo;s leading accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them./ppPlease visit a href="https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fca.indeed.com%2Fcmp%2FGateway-Services-Inc.-2%2Faboutdata=05%7C02%7Cmlozada%40gatewayservicesinc.com%7C4c6fa73ea47049c1eb0408dd67c97456%7C5ca5534e5f634922aa63f769c07b3549%7C0%7C0%7C638780837133212189%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7Csdata=%2BF5VcyFfctKLeTz1Mp4CS68Nw5j5%2FA6gK0PbpWlw0wM%3Dreserved=0" target="_blank" title="Original URL: https://ca.indeed.com/cmp/Gateway-Services-Inc.-2/about. Click or tap if you trust this link."Gateway Services Inc./a to learn more about us./ppstrongPay Rate: $17brWork Hours:nbsp;span style='color: rgb(30, 31, 33); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;' id="isPasted"Mon/spanspan style='color: rgb(30, 31, 33); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;',/spanspan style='color: rgb(30, 31, 33); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;'nbsp;/spanspan style='color: rgb(30, 31, 33); 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white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;',/spanspan style='color: rgb(30, 31, 33); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;'nbsp;/spanspan style='color: rgb(30, 31, 33); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;'Thurs/spanspan style='color: rgb(30, 31, 33); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;',/spanspan style='color: rgb(30, 31, 33); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;'nbsp;/spanspan style='color: rgb(30, 31, 33); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;'Fri/spanspan style='color: rgb(30, 31, 33); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;'nbsp;/spanspan style='color: rgb(30, 31, 33); font-family: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto, "Helvetica Neue", Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;'7-5/spanbrLocation: Pet Angel Memorial -nbsp;span style="color: rgb(31, 31, 31); font-family: Roboto, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;" id="isPasted"8043 Airway Park Dr, Mobile, AL 36608/span/strong/pp id="isPasted"brbrstrongJob Overviewnbsp;/strong/ppThe Customer Services Representative, reporting into the Care Center Manager plays a critical role in supporting our veterinary clinic partners by managing their accounts and ensuring seamless service delivery. As a Client Service Representative (CSR), you will be the face of our company to veterinary clinics, ensuring we deliver best-in-class pet aftercare services with empathy and professionalism. Yoursquo;ll build strong relationships, educate clinic staff on our services, and ensure pet parents receive exceptional care mdash; always putting the pet, the client, and the pet parent first./ppstrongDuties amp; Responsibilities/strong/ppstrongRelationship management:/strong/pul class="decimal_type"liServe as the primary point of contact for veterinary clinics on your route./liliBuild and maintain strong relationships with clinic staff to ensure satisfaction and efficiency. nbsp;/liliDevelop and maintain strong relationships with veterinary clinic staff./liliMaintain and support growing account base./liliEducate clients on services, answer questions, and address concerns promptly./liliAddress any inquiries or concerns raised by clinic employees regarding service quality and operational efficiency./liliEnsure clinics receive prompt and professional support for all their pet aftercare needs. nbsp; 100% Service Perfection and Wow rsquo;ng customers at every interaction./liliCollect feedback to improve service quality and enhance the overall customer experience./li/ulpstrongService delivery:/strong/pulliAddress any service issues proactively and escalate concerns to the appropriate department when necessary./liliEducate clinics on company services, policies, and procedures to enhance their experience and optimize operations./liliEnsure that the collection of all pets from veterinary clinics is conducted with the utmost care and the highest level of professionalism. Living our Brand Promise and One Pet at a Time./liliAnticipate clinic needs before requested, ensuring the highest level of quality service./liliMaintain all proper documentation and tracking for all pets entrusted to you./liliEnhance the overall clinic experience by ensuring that clinic staff are appropriately informed on company services, policies, and procedures./liliAssist with administrative tasks related to client accounts, including billing inquiries and service modifications./liliFollow company safety guidelines, adhere to store policies, and maintain vehicle and equipment standards./liliAlways maintain best in class service standards by ensuring that you always comply with proper uniform and vehicle cleanliness standards./liliA positive and welcoming attitude is a must./li/ulpstrongProduct and Service Promotion:/strong/pulliEducate veterinary clinic staff on new product launches and available commemorative merchandise for pet parents./liliDistribute authorized marketing materials to clinics and ensure product information is up to date./liliIdentify potential sales leads and redirect them to the Business Development Manager for follow-up./liliMonitor inventory levels of promotional materials and request replenishments as needed./li/ulpstrongKey Performance Indictors/strong/pulliGrowing revenue from existing clinics (Same Store Sales Growth)./liliExpanding services and products within your assigned route (Organic Growth)./liliRetaining clinic partnerships and keeping them highly satisfied (Client Attrition Rate amp; NPS)./liliMinimizing customer complaints and ensuring on-time, exceptional service./li/ulpstrongEducation, Training amp; Qualifications/strong/pulliHigh school diploma or GED required as minimum/liliPrior experience in customer service, account management, or sales/route sales is highly desirable./liliProficiency in CRM systems and sales tracking tools./liliAbility to work early morning hours, weekends, and holidays as needed./liliBasic math and computer skills for order placement and inventory tracking./liliValid driverrsquo;s license with a clean driving record./li/ulpstrongSkills and Abilities/strong/pulliEmpathy and Compassion: Deep understanding of pet parentsrsquo; grief and the vital role of aftercare services. nbsp;Training provided./liliService Excellence: Dedication to delivering exceptional, white-glove customer service./liliUrgency and Precision: Ability to respond swiftly while maintaining accuracy and care./liliSales Expertise: Skilled in professionally educating and informing clinic staff about products. nbsp;Strong Relationship building skills./liliEnergy and Professionalism: A proactive approach with strong interpersonal skills./liliInnovative Problem-Solving: Continuously seeking ways to enhance customer experience and service delivery./liliStrong Communication and Customer Focus: Excellent interpersonal skills with a customer-first mindset./liliMultitasking and Account Management: Ability to efficiently oversee multiple clinic accounts./liliPet Handling Experience: Comfortable and experienced in professionally handling animals. nbsp; Training provided./liliIndependent Decision-Making: Capable of working autonomously in a fast-paced environment./liliTechnical Proficiency: Skilled in using CRM software, email communication, and other computer applications./liliPhysical Capability: Able to safely lift and transport animals of various sizes./li/ulpstrongWorking Conditions/strong/pulliYoursquo;ll be expected to deliver best-in-class service at every interaction, living out our brand promise of treating each pet with dignity and each client with utmost care./liliDaily direct interaction with veterinary clinic staff, including doctors, technicians, and reception teams, to ensure they feel supported and informed./liliIndependent decision-making is essential, along with the ability to adapt quickly and solve problems proactively on behalf of clinics and pet parents./liliExposure to the emotional aspects of pet loss and grief is common. Compassion and empathy are essential when working with veterinary teams and pet parents during sensitive situations./liliFlexibility is required to respond to time-sensitive needs from veterinary clinics and to ensure consistent, high-quality service./liliFrequent heavy lifting (over 50 lbs) in a physically active environment./liliMaintaining professional appearance standards, including uniform and vehicle cleanliness, is required to uphold our brand and reassure clients./li/ulp id="isPasted"strongYOUrsquo;LL LOVE WORKING WITH US BECAUSE:/strong/ppstrongThe People.nbsp;/strongYou will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with!/ppstrongOUR CORE VALUES:/strong/pul type="disc"liPeople First/liliExceed Expectations/lili(HIT) Honesty, Integrity, Trust/liliBe Passionate and Caring/liliContinuously Improve/li/ulpstrongWHAT YOU CAN EXPECT FROM US:/strong/pul type="disc"liGenerous salary and benefits package includes:ul type="circle"li3 national medical plans that pay 100% after the membersrsquo; deductible and copays/lili2 national dental plans that cover many services at no cost to the plan members/liliNational vision plan/liliCompany paid Life/ ADamp;D, STD and LTD for all full-time employees/liliChance to purchase additional Life/ADamp;D coverage at discounted rates/liliCritical Illness, Accident and Pet insurance are offered as an employeersquo;s choice/liliTax savings account: HSA, Health and Dependent Care FSAs/lili401(k) Retirement plannbsp;/li/ul/liliPotential for Career Growth/liliEmployee Assistance Program/liliPaid Holidays amp; Time Off/liliA Sense of Community/liliGreat Hearts amp; Minds Scholarship Program/liliGateway Tuition Reimbursement Program/li/ulpGateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee#39;s cultural differences, life experiences, self-expression, and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at a href="file:///C%3A/Users/namiller/Desktop/Communications/Job%20Postings/hr@gatewayservicesinc.com" target="_blank" title="file:///C:/Users/namiller/Desktop/Communications/Job%20Postings/hr@gatewayservicesinc.com"hr@gatewayservicesinc.com/a./ppemNew employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov/em/p/div br/Mon, Tues, Thurs, Fri 7-5br/FT 40 hours, overtime as needed