Call Center Customer Service Representative

pspan style="font-family: arial, helvetica, sans-serif; font-size: 16px"Child and Family Guidance Center is hiring a span style="font-weight: bold"Call Center Customer Service Representative/span /spanspan style="font-family: arial, helvetica, sans-serif; font-size: 16px"position for our North Texas clinics./span/p pspan style="font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold"Job Summary:/span/p pThe primary responsibility of the Call Center Representative is to provide support to adults, children and families with mental health needs via telephonic services. The position provides support to individuals in verification of insurance, scheduling and rescheduling appointments with the organization’s provider and/or making appropriate community referrals. This professional ensures delivery of quality and costs effective services. This role ensures that all services provided align with clinical standards, regulatory requirements, and the organization's mission to support children, families and adults in mental health crises or seeking behavioral health services./p pspan style="font-weight: bold"DUTIES RESPONSIBILITIES/span:/p ul liAnswering large amounts of inbound and outbound calls in a timely manner/li liFollow communication scripts to managing different topics/li liIdentify and resolve customer needs telephonically/li liSchedule and reschedule patient appointments using scheduling system/li liCollect and clarify customer contact insurance information and update system with customer information/li liUtilize a team approach to resolving customer issues/li liResearch every issue and provide resolution to customer inquiries using EHR and software/li liBuild rapport with customers and stakeholders by going above and beyond in resolving their issues/li liMeet personal and departmental quantitative and qualitative performance measures/li liParticipate in department projects and training/li liMaintain accurate and timely documentation in compliance with HIPAA and organizational standards./li liParticipate in quality improvement initiatives related to transitions of care/li liAdvocate for patient needs and ensure culturally competent care./li liResponsible for other duties as assigned./li /ul pspan style="font-size: 12pt; font-weight: bold"REQUIRED SKILLS/ABILITIES:/span/p ul liStrong phone, verbal, written and organizational skills/li liCustomer focus and strong active listening skills/li liAbility to multi-task and manage time effectively/li liProficient with using computers and basic office-based software/li liAble to follow written and verbal instructions/li liExcellent phone and customer service etiquette/li liAbility to ensure quality services to internal and external clients/li liAbility to be timely, dependable and reliable/li liPossesses computer skills with proficiency in data entry and keyboarding skills/li liAble to work in a high-volume and fast paced setting/li liSelf-motivated, detail-oriented individual with a team player/li liPerform job responsibilities without violating ethical, state or federal codes and requirements./li /ul pspan style="font-weight: bold"EDUCATION AND EXPERIENCE:/span/p ul liBilingual (Spanish)/li liHigh School Diploma Required/li liPrevious healthcare or medical office experience is preferred/li liMust have a working knowledge of Microsoft Outlook, Excel, Word and document in an EHR/li liAbility to relate to clients, employees, and the general public in a professional manner./li /ul pspan style="font-family: arial, helvetica, sans-serif; font-size: 16px; font-weight: bold"Benefits: /span/p pspan style="font-family: arial, helvetica, sans-serif; font-size: 16px"Comprehensive benefits offered: Medical, Dental, Vision, Basic Life, Short term disability, Long term disability, Voluntary life, Accidental death dismemberment, Voluntary Accident, Critical Illness, Legal 401K /span/p pspan style="font-family: arial, helvetica, sans-serif; font-size: 16px"Paid time off (vacation and sick time)/span/p pspan style="font-weight: bold"span style="color: rgb(51, 51, 51)"About Us:/span/span/p pspanspan style="color: rgb(51, 51, 51)"A community leader since 1896, Child Family Guidance Center takes a comprehensive approach to treating individuals with complex mental and behavioral health challenges throughout seven North Texas counties - Dallas, Collin, Ellis, Hunt, Kaufman, Navarro, and Rockwall. Since our establishment, we have been committed to providing quality, compassionate care to those in need. Today, we take immense pride in providing a wide range of comprehensive mental health services tailored to meet the unique needs of every North Texan./spanbrbrspan style="color: rgb(51, 51, 51)"At Child Family Guidance Center, we believe everyone deserves access to quality care, so /spanno onespan style="color: rgb(51, 51, 51)" is ever turned away-regardless of their ability to pay. From initial assessment to ongoing care, our doctors and counselors are committed to helping tens of thousands of North Texans each year recover from trauma caused by abuse, severe neglect, and poverty-empowering them to thrive in their communities./span/span/p pbr/p