Lead Registration Representative (Reg FT) - Full-time

pspan style="font-family: "Times New Roman";"font size="3"strongspan style="color: black;"Position Title:/span/strongspan style="color: black;" Lead Registration Representative (Reg FT)/span/font/span/p pspan style="font-family: "Times New Roman";"font size="3"strongspan style="color: black;"Department:/span/strongspan style="color: black;" Registration/span/font/span/p pspan style="font-family: "Times New Roman";"font size="3"strongspan style="color: black;"Campus/span/strongspan style="color: black;": North Campus/span/font/span/p pspan style="font-family: "Times New Roman";"font size="3"strongspan style="color: black;"Additional Information:/span/strongspan style="color: black;" /span/font/span/p pspan style="font-family: "Times New Roman";"font size="3"bspan style="color: black;"Benefits:/span/bspan style="color: black;"  CCAC offers an exceptional benefits package. Highlights include an excellent health plan with very low out-of-pocket expense network option, generous time off and holiday pay, a 403b retirement plan with up to 10% employer match or other options through the State’s retirement defined benefit pension system, free employee parking, public service (student) loan forgiveness eligible employer, and employer paid benefits including group life insurance, short-term and long-term disability insurance, and flexible spending accounts./span/font/span/ppspan style="font-family: "Times New Roman";"font size="3"span style="color: black;"strongRemote Work Option:/strong  Hybrid (May be subject to change)/span/font/span/p pspan style="font-family: "Times New Roman";"font size="3"strongspan style="color: black;"Work Hours (for hourly positions): /span/strongspan style="color: black;"Monday - Friday 8:30 AM to 4:30 PM Additional hours, including evening and weekend hours, may be needed to meet the needs of the department./span/font/span/p pspan style="font-family: "Times New Roman";"font size="3"strongspan style="color: black;"Salary Grade:/span/strongspan style="color: black;" SEIU E - $18.39/span/font/span/p pspan style="font-family: "Times New Roman";"font size="3"strongspan style="color: black;"Job Category:/span/strongspan style="color: black;" Office Support Staff/Maintenance/Housekeeping/span/font/span/p pspan style="font-family: "Times New Roman";"font size="3"strongspan style="color: black;"Employment Type:/span/strongspan style="color: black;" Regular Full-Time/span/font/span/p pspan style="font-family: "Times New Roman";"font size="3"strongspan style="color: black;"Job Slot:/span/strongspan style="color: black;" 0692/span/font/span/p pspan style="font-family: "Times New Roman";"font size="3"bspan style="color: black;"Job Open Date:/span/bspan style="color: black;"  8/22/2025/span/font/span/p pspan style="font-family: "Times New Roman";"font size="3"strongspan style="color: black;"Job Close Date:/span/strongspan style="color: black;" 9/5/2025/span/font/span/p pspan style="font-family: "Times New Roman";"strongspan style="color: black;"font size="3"General Summary:  /font/span/strongspan style="color: black;"font size="3"Performs a variety of administrative clerical and secretarial duties for the registration department, which may include preparation of complex correspondence, reports, batch processing, developing filing systems and other analytical assignments./font/span/span/p pspan style="font-family: "Times New Roman";"font size="3"strongspan style="color: black;"Requirements:/span/strongspan style="color: black;"  divspan style="font-family: "Times New Roman";"font size="3"strongEducation and Experience:/strong High school diploma or GED plus three years of relevant experience gained through previous job related training or education./font/span/divdivspan style="font-family: "Times New Roman";"font size="3" /font/span/divdivspan style="font-family: "Times New Roman";"font size="3"strongC/strong/font/spanspan style="font-size: medium; font-family: "Times New Roman";"strongertifications/Licensures: N/A./strong/span/divdivspan style="font-family: "Times New Roman";"font size="3" /font/span/divdivspan style="font-family: "Times New Roman";"font size="3"strongSkills/Abilities Requirements:/strong Should possess excellent interpersonal skills in interfacing with faculty, staff and students. Ability to multitask while effectively communicating CCAC policy and procedures to students and their Must be able to operate various office equipment, including a personal computer, and appropriate College software packages or equivalent. Should possess good organizational, customer service, communication, interpersonal and clerical skills. Detail oriented, ability to multi-task meet deadlines and be a team player. Ability to travel to perform work duties at any campus or center location within the CCAC system. Required to have regular and timely attendance./font/span/divdivspan style="font-family: "Times New Roman";"font size="3" /font/span/divdivspan style="font-family: "Times New Roman";"font size="3"strongPhysical Requirements, If Applicable: /strongMust be able to work in a general office environment with the ability to sit for at least 2 hours without interruption./font/span/div/span/font/span/p pspan style="font-family: "Times New Roman";"font size="3"strongspan style="color: black;"Duties: /span/strongspan style="color: black;"divspan style="font-family: "Times New Roman";"font size="3"1. Provides quality customer service to both internal and external customers./font/span/divdivspan style="font-family: "Times New Roman";"font size="3"2. Welcome and serve students who visit campus in-person or virtual Welcome Center through drop-in or appointment methods./font/span/divdivspan style="font-family: "Times New Roman";"font size="3"3. Monitor and respond to student inquiries and requests received via contact center in a timely manner, by explaining processes and procedures, helping to make appointments, referral to appropriate personnel and processing transactions./font/span/divdivspan style="font-family: "Times New Roman";"font size="3"4. Monitor and respond to student inquiries and requests received by email and text message in a timely manner, by explaining processes and procedures, referral to appropriate personnel and processing transactions./font/span/divdivspan style="font-family: "Times New Roman";"font size="3"5. Process accurate course enrollment for students to include registrations, adds, drops, swaps, withdrawals and waitlists, according to college policies and procedures/font/span/divdivspan style="font-family: "Times New Roman";"font size="3"6. Enter change-of-program and pre-requisite waivers received from advisors, department heads or other departments./font/span/divdivspan style="font-family: "Times New Roman";"font size="3"7. Monitor waitlists and respond to issues from faculty, advisors, staff and students/font/span/divdivspan style="font-family: "Times New Roman";"font size="3"8. Update student demographic information for new and returning students to include address, phones, personal email, chosen name./font/span/divdivspan style="font-family: "Times New Roman";"font size="3"9. Facilitate the work process between Advising/Registration and the Registrar’s Office (duplicate IDs, registration exceptions, rebills, etc.)/font/span/divdivspan style="font-family: "Times New Roman";"font size="3"10. Assist students with residency appeals, academic renewal, course substitutions, graduation applications, enrollment verifications and transcript requests./font/span/divdivspan style="font-family: "Times New Roman";"font size="3"11. Reviews queries and reports for accuracy; troubleshoot, research and correct student records identified through quality-control checks or other offices (financial aid, bursar, etc.)/font/span/divdivspan style="font-family: "Times New Roman";"font size="3"12. Explain student rights and privacy associated with the Family Educational Rights and Privacy Act (FERPA) and assist students with their requests and process Privacy Requests and FERPA Release forms./font/span/divdivspan style="font-family: "Times New Roman";"font size="3"13. Maintain the security and storage of student registration records and other documents (electronic/paper), including the scanning and linking process for document imaging; maintain filing systems for confidential materials./font/span/divdivspan style="font-family: "Times New Roman";"font size="3"14. Performs various scheduling activities./font/span/divdivspan style="font-family: "Times New Roman";"font size="3"15. Maintains and orders supplies; receives, sorts and delivers mail./font/span/divdivspan style="font-family: "Times New Roman";"font size="3"16. Prepares bulk mailings and participates in clerical preparations and activities for meetings and various college events./font/span/divdivspan style="font-family: "Times New Roman";"font size="3"17. Assists with training temporary others; may assign the work of temporary part-time and work- study student employees./font/span/divdivspan style="font-family: "Times New Roman";"font size="3"18. Processes or monitors course substitutions, residency appeals and academic renewal, and develops related correspondence to students./font/span/divdivspan style="font-family: "Times New Roman";"font size="3"19. Process applications for credit transfer and advanced standing and send appropriate correspondence to applicants and students./font/span/divdivspan style="font-family: "Times New Roman";"font size="3"20. Assist in the certification of graduates and send appropriate correspondence to eligible and ineligible graduation applicants./font/span/divdivspan style="font-family: "Times New Roman";"font size="3"21. Run batch processes to facilitate automation of registration and student records (block registration, batch add programs and sample plans, etc)./font/span/divdivspan style="font-family: "Times New Roman";"font size="3"22. Update knowledge articles and documentation for registration processes and procedures./font/span/divdivspan style="font-family: "Times New Roman";"font size="3"23. Assist with the collection and organization of assessment data./font/span/divdivspan style="font-family: "Times New Roman";"font size="3"24. Prepare complex correspondence, reports and other documentation; Assist Director with the monitoring and tracking of registration questions and discrepancies to problem-solve registration issues for students./font/span/divdivspan style="font-family: "Times New Roman";"font size="3"25. Interfaces with students, faculty, staff and outside agencies to exchange information, provide policy interpretation and provide initial assistance in resolving complaints./font/span/divdivspan style="font-family: "Times New Roman";"font size="3"26. Arranges for conferences and special events, which include preparing agenda, designing brochures and programs, overseeing registration and scheduling facilities and resources./font/span/divdivspan style="font-family: "Times New Roman";"font size="3"27. Prepares and maintains budgetary and other financial information and investigates discrepancies; assists with trip requests as needed./font/span/divdivspan style="font-family: "Times New Roman";"font size="3"28. Computes and processes payroll for assigned faculty and staff./font/span/divdivspan style="font-family: "Times New Roman";"font size="3"29. Perform all duties in accordance with applicable laws, collective bargaining agreements, board policies and administrative regulations and directives./font/span/divdivspan style="font-family: "Times New Roman";"font size="3"30. Performs other clerical duties related to specific/unique needs of the department./font/span/divdivspan style="font-family: "Times New Roman";"font size="3"31. Performs other related duties as required or assigned./font/span/div/span/font/span/p pspan style="font-family: "Times New Roman";"font size="3"strongspan style="color: black;"Clearances:/span/strongspan style="color: black;"  Current criminal record/child abuse clearances will be required if offered the position and in order to be employed at the College. The three clearances are Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal Records Check, and Federal Bureau of Investigations (FBI) Criminal Background Check. The College has provided instructions on how to obtain these clearances and are available here./span/font/span/p