Rehab Customer Services Scheduler - Full-time

pspan class="emphasis-3"CURRENT HOLLAND HOSPITAL EMPLOYEES- Please apply through Find Jobs from your Workday employee account./span/pp/pp/pUnder minimal supervision and with accuracy, performs scheduling for a series of patient appointments for numerous clinicians. Performs registration functions in the hospital information system. Supports Rehab Patient Account Specialist staff with the intake process for new referrals as necessary. Manages the phone and fax systems efficiently and demonstrates the ability to multi -task effectively in a busy office setting. Ensures excellent customer service to internal and external customers. Performs clinic duties as required according to department guidelines. Travels between the hospital's rehab clinics as part of the job.pbPay Range: /b$15.72 - $23.21/hr/ppbEmployment Type: /bFull Time, 72 hours every 2 weeks/ppbRequirements: /b spanHigh School Diploma/GED required, Computer literate with effective keyboarding and Microsoft Office skills required, Excellent communication, customer service and phone skills required, Experience with scheduling software required, Prior patient scheduling in a physician or hospital office experience preferred/span/pp/ppbScheduling duties:/b/pulliSchedules patient appointments./liliMaintains Rehab scheduling system ensuring accuracy related to Therapist availability./liliPrioritizes patient scheduling based on the acuity of patient#39;s diagnosis./liliAccurately schedules a series of follow-up appointments for multiple patients, for numerous therapists./liliManages schedules that are responsive to patient convenience while also optimizing efficiency in line with department wide targets and goals./liliNavigates and integrates patient needs with appropriate individualized therapy options./li/ulp/ppbRegistration Duties:/b/pulliPerforms mini-registration when scheduling new patient evaluations by verifying patient demographic information is accurate and up-to-date in the Hospital Information System./liliPerforms the complete new patient check-in process, including account activation immediately upon patient arrival./liliObtains signatures on forms compliantly for consent to treat and to help guarantee payment./liliObtains patient answers on MSP forms and tracks due dates, to ensure proper payer is billed./liliCollaborates with Rehab PAS staff via a teamwork approach, to identify and address any potential patient concerns regarding appointments, insurance benefits/authorization or billing./li/ulp/ppbAdministrative Duties:/b/pulliEnters therapy orders in the Clinical Information System. Updates all systems appropriately with canceled, no-show and/or changed appointment information./liliExercises critical thinking skills to provide assistance and problem solve for internal and external customers./liliMulti-tasks between scheduling, registration, reception and other office duties./liliActs as cashier to collect insurance co-payments/li/ulp/ppbClinic Duties:/b/pulliHelps maintain clinic in a clean, orderly and safe manner according to established guidelines and policies./liliAssists therapists in changing linen after each use./liliAssists therapists in wiping down all equipment, tables and surfaces used by patients./liliPerforms other duties as assigned./li/ulp/ppspanHolland Hospital is an Equal Opportunity Employer, please see our EEO policy/span/p