Retail Store Associate - Part-time

divb style="font-size: 11pt;"About This Role:/b/divdivbr/divdivspan style="font-size: 11pt;"We are looking for an enthusiastic, customer-obsessed Studio Sales Associate to join our team in our /spanb style="font-size: 11pt;"Downtown Naperville/bspan style="font-size: 11pt;" studio location. You will be responsible for creating an exceptional piercing and shopping experience for our customers in a genuine and enthusiastic manner, supporting the team on the weekends. This position involves assisting customers with ear piercings, providing product recommendations, and ensuring the studio maintains Rowan’s high standards of cleanliness and safety. Your responsibility is to infuse the Rowan experience, bring brand awareness, product knowledge and the art of ear stacking to life, through engaging customer interactions. This is an hourly, non-exempt position, reporting into a Area/Studio Manager and Assistant Studio Manager./span/divbr/br/About This Role: We are looking for an enthusiastic, customer-obsessed Studio Sales Associate to join our team in our Downtown Naperville studio location. You will be responsible for creating an exceptional piercing and shopping experience for our customers in a genuine and enthusiastic manner, supporting the team on the weekends. This position involves assisting customers with ear piercings, providing product recommendations, and ensuring the studio maintains Rowan’s high standards of cleanliness and safety. Your responsibility is to infuse the Rowan experience, bring brand awareness, product knowledge and the art of ear stacking to life, through engaging customer interactions. This is an hourly, non-exempt position, reporting into a Area/Studio Manager and Assistant Studio Manager. br/br/diviImportant note: Rowan believes in teamwork, collaboration, and diversity. We know our team is stronger together and we commit to staying true to these values as we grow. In a remote setting, interviewing at Rowan may include phone interviews, virtual “on-site” interviews, and on-the-job mock cases. We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant! If you’re on the fence, just give it a try! We are an equal opportunity employer and we encourage everyone to apply!/i/divdivbr/divdivRowan is an equal opportunity employer. All applicants will be considered for employmentnbsp;/divdivwithout regard to race, religious creed (including religious dress and grooming practices), color, national origin (including language use and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law), ancestry, physical disability, mental disability, medical condition, genetic information, registered domestic partner status, marital status, sex (including pregnancy), sexual orientation, gender, gender identity (including transgender identification), gender expression, age for individuals over forty years of age, military and veteran status of any person, or any other consideration made unlawful by federal, state, or local laws (“protected characteristics”).nbsp; nbsp;/divdivbr/divbr/br/bWhat you'll be doing as a Retail Store Associate:/bbr/libr/lidivCustomer Service:/divliWarmly greet, and welcome, customers helping create a celebratory environment./liliCheck customers in or help them book an appointment leveraging POS, technology and software systems./liliHelp customers choose and style their piercing and hypoallergenic non-piercing jewelry./liliProfessionally answer customer questions about piercing procedures, aftercare, and product details whether on the selling floor or answering phone inquiries./lidivSales amp; Product Knowledge:/divliPromote and upsell Rowan’s products, including non-piercing jewelry, aftercare kits, and other related items./liliMaintain up-to-date knowledge of Rowan’s product offerings, including materials, styles, and care instructions./liliMeet or exceed individual sales targets and performance metrics, by effectively communicating the value of Rowan’s services and products to customers and converting piercing customers into non-piercing jewelry customers./lidivStudio Maintenance + Operations:/divliHelp keep the studio clean, organized, and stocked with all necessary supplies, including jewelry, piercing and cleaning products./liliFollow all health and safety regulations, particularly in areas related to piercing procedures and hygiene./liliAssist managers to receive, restock, price, display, clean, and maintain inventory through day-to-day upkeep of visual displays./lidivTeam Collaboration:/divliWork closely with Studio Managers, Assistant Managers, and Studio Nurse Piercers to provide seamless service to customers./liliParticipate in team meetings and training sessions to continuously improve skills and product knowledge./liliSupport the team in achieving studio-wide goals and maintaining a positive work environment./lidivAdministrative Duties:/divliProcess transactions accurately, including sales, returns, and exchanges./liliAssist with inventory management by conducting regular stock checks and replenishing displays as needed./liliMaintain accurate customer records, including consent and waiver forms and aftercare instructions./libr/br/bExperience we're looking for:/bbr/liRetail or service industry experience is a plus./liliYou must be able to work weekends, nights and holidays./liliAn independent thinker with a can do attitude./liliYou love jewelry and helping customers choose their earrings!/liliYou pride yourself on delivering exceptional customer service./liliYou thrive in a busy environment and know how to keep busy when it’s quieter./liliYou enjoy spending time with people./liliYou are nice, friendly, outgoing, and easy to get along with./liliYou like being part of a team./liliYou are flexible and willing to lend a helping hand./liliStrong communication skills./liliStrong basic math skills./liliThe role involves tasks that may include climbing ladders, bending, lifting, pushing, and reaching above and below the waist. The ability to lift up to 25 pounds is required./liliStanding for a full 8-hour shift is a regular part of this role./liliWe are committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of this job, provided that these accommodations do not create undue hardship for the company, impede job performance, or pose safety concerns./liliYou make a commitment and stick to it!nbsp;/libr/br/bPart-Time Benefits Perks/bbr/liCompensation: $15-19 per hour + commission!/lili401k and Roth IRA Plans./liliGenerous employee discounts on our amazing products and services!/liliEmployee Assistance Program (EAP) Resources./liliTeam Member Referral Bonus plan for Studio positions./li