Customer Success Specialist

div class="content-intro"pspan style="font-weight: 400;"At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients./span/p/divpemstrongPlease note: This role is 100% in-office based in Pasadena, CA; the official job title for this internally is Agent Experience Manager./strong/em/p pbrAs an Agent Experience Manager you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with everything including but not limited to managing the office, understanding Compass, training on our tools and programs, assisting with marketing requests and more. As an AEM you are passionate about your customers and delivering a world class experience./p pstrongAt Compass You Will:/strong/p ul liBe present in the office with a service-minded attitude as you field questions and resolve issues big and small via phone calls, emails, and in-person meetings/li liProvide basic marketing support by answering questions, creating collateral from templates such as listing presentations and postcards, and being the liaison to marketing specialists for more complex support requests/li liAnswer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc./li liServe as the face of Compass by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues/li liProvide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications/li liPromote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, and group training sessions/li liPartner with the National Onboarding team on strategy and logistics for welcoming new customers to Compass/li liWork collaboratively with other team members and departments to champion questions and feedback on behalf of the agent/li liSupport ongoing projects such as new office openings, national initiatives, and new Expansion/Mamp;A activity/li liBe a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change/li /ul pstrongWhat We're Looking For:/strong/p ul li2-3 years of experience in customer service, hospitality, or operations/li liPrevious experience in real estate a plus/li liPassion for supporting and serving agents trying to grow their businesses/li liThe ability to establish credibility with key agent decision-makers and influencers/li liGreat listening skills, connects well with others, and is empathetic of the customer’s pain points/li liA passion for creating community within a space; you encourage in-office interaction, bonding and engagement/li liStrong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly/li liSkilled communicator with great interpersonal skills, ability to build and manage relationships/li liMeticulous attention to detail, highly organized/li liStrong creative writing skills and eye for design/li liAbility to work autonomously and possesses a strong bias towards action/li liAbility to work in the office during standard operating hours/li liAbility to lift up to 25 lbs/li /ul pnbsp;/p pstrongCompensation:nbsp;/strong/p pThe base pay range for this position is $28 - $30 hourly; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met./pdiv class="content-conclusion"div pstrongPerks that You Need to Know About:/strong/p pspan style="font-weight: 400;"Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance./span/p /div divnbsp;/div divstrongDo your best work, be your authentic self./strong/div divAt Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive.nbsp; Our collaborative, energetic culture is grounded in ourspan style="font-family: arial, sans-serif;" Compass Entrepreneurship Principles/spannbsp;and our commitment to a href="https://www.compass.com/diversity-inclusion/" target="_blank"diversity, equity, inclusion,/a growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers./div pa href="https://www.compass.com/ucfe-assets/consumer-footer/5/YCPR-Jan-2019.pdf" target="_blank"Notice for California Applicants/a/p pa href="https://www.compass.com/ucfe-assets/consumer-footer/5/Background%20Check%20LA%20County.pdf" target="_blank"Los Angeles County Fair Chance Notice/a/p/div