Guest Services Coordinator (Islamorada, FL, US) - Full-time / Part-time

p /p p /p divdiv style="padding:10.0px 0.0px;border:1.0px solid transparent"div style="font-size:12.0px;word-wrap:break-word"H6 style="font-size:1.0em;margin:0.0px"Career Site Header/H6 /divdivpAre you a customer service all-star who is looking for a dynamic and growing organization that will both challenge and reward you? Join our team at Sun Outdoors and embark on an exciting new opportunity! We are looking for a bGuest Services Coordinator/b to cover routine office/clerical responsibilities for one of our resorts. You will also serve as the face of the resort as you interact with current and prospective guests and residents who come to the office with questions and concerns. Apply online today and take your first steps down a rewarding new career path!/p /div/divdiv style="padding:10.0px 0.0px;border:1.0px solid transparent"div style="font-size:16.0px;word-wrap:break-word"H3 style="font-size:1.0em;margin:0.0px"bJob Summary/b/H3 /divdivGuest Services Coordinators handle the routine office work and administrative responsibilities of the resort, working closely with the RV Resort Manager and other team members./div/divdiv style="padding:10.0px 0.0px;border:1.0px solid transparent"div style="font-size:16.0px;word-wrap:break-word"H3 style="font-size:1.0em;margin:0.0px"bJob Duties/b/H3 /divdivul liGreets and establishes rapport with guests, current and prospective residents. Fields resort comments, suggestions, and complaints to the RV Resort Manager (Essential)/li liMaintains the petty cash fund, ensuring to record expenditures in the proper accounts (Essential)/li liPerforms general administrative functions such as answering phones, typing, photocopying, faxing, filing, and other duties as assigned (Essential)/li liCollects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi; records in the proper accounts and issues receipts (Essential)/li liPrepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc./li liAssist with accepting guest reservations in person and via phone/li liEnsure office supplies are sufficiently stocked and prepare supply orders as needed/li liAssist with planning and coordinating guest and resident relations events and activities within the resort/li liAssist with the preparation of marketing materials/li liMake collection calls for site rental payments as directed; submit bad debt files to collections/li liProcess resident move-ins and move-outs/li liComplete and maintain resort records, reports, and files/li liRefer sales prospects to the RV Resort Manager and/or Sales Manager and enter prospect information into property management/reservation system in a timely manner/li liObtain approvals on prospective resident applications; track all approvals and denials/li liAssist prospective residents by checking the status of Sun Homes inventory; review home listings, show homes, and assist with rental applications/li liReview and code invoices and other payables amp; submit to manager approval/li liOther duties as assigned/li liCheck guests in and out for their reservations/li liGreet and establish rapport with guests, current and prospective residents/li liField resort comments, suggestions, and complaints to resort leadership/li liMaintain petty cash fund/li /ul/div/divdiv style="padding:10.0px 0.0px;border:1.0px solid transparent"div style="font-size:16.0px;word-wrap:break-word"H3 style="font-size:1.0em;margin:0.0px"bRequirements/b/H3 /divdivul liHigh School Diploma or GED (Required)/li li2 years in administrative experience (Required)/li li6 months in previous experience using property management and/or reservation systems (Preferred)/li li6 months in hotel or resort front desk experience (Preferred)/li liAbility to fluently read, write and speak English and Spanish (Preferred)/li liStrong customer service skills/li liExcellent telephone skills/li liGood problem solving skills/li liProfessional appearance/li liIntermediate to advanced computer proficiency, with ability to use Microsoft Office Suite, email, the internet, and provide data entry in a timely and efficient manner/li liMust have a valid driver's license/li /ul/div/div/divh3bREWARDING BENEFITS/b/h3 pAt Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility./p ul liComprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family/li liComprehensive Dental Plan/li liVision Plan /li liVoluntary Health and Dependent Care Reimbursement Accounts/li liLife and Accidental Death and Dismemberment Insurance/li liShort and Long-Term Disability Coverage/li li401(k) Plan with Sun matching contribution/li liGet paid daily with ua href="https://careers.suncommunities.com/SunOutdoors/content/Benefits-and-Perks/?locale=en_US#daily-pay" target="_blank"DailyPay/a/u/li liPaid Parental Leave/li liEmployee Assistance Program/li liIdentity Theft Insurance/li liLegal Assistance Plan/li liPet Insurance/li liTuition Reimbursement program providing financial support to team members who further their formal education/li liVacation RV Site Discounts for team members when visiting Sun Outdoors locations across the nation/li liTeam Member Perks amp; Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more/li liPaid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty/li /ul