Concierge - Full-time / Part-time

h2 /h2 pstrongWhen you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together./strong/p p /p pstrongSunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of./strong/p h2Job ID/h22025-232253 h2JOB OVERVIEW/h2The Concierge is often the initial contact and first impression that many people have of Sunrise Senior Living. The Concierge is responsible for greeting potential residents, families, and visitors, managing both external and internal calls, and taking and communicating messages. The Concierge provides an overview of community information to those inquiries in support of the Director of Sales (DOS) and Executive Director (ED). Responsible for assisting the Business Office Coordinator (BOC)/HR Designee in the community recruitment process, computer data entry, and other assigned general administrative duties as well as monitoring the Bistro area for refreshments, cleanliness, and music and ensuring a pleasant atmosphere. h2RESPONSIBILITIES QUALIFICATIONS/h2 Job Description h2Essential Duties/h2 pAs a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:/p h3Customer Service/h3 ul liOversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place./li liContact the DOS, ED, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal./li liGreet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System (ATS) to launch the recruitment process./li liAnswer incoming telephone calls and resident calls within two-three (2-3) rings with the appropriate community greeting message and identification./li liTake complete messages with pertinent information (name, number, message) as appropriate and communicate messages to the intended recipient./li liOffer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to./li liManage appointments for residents and family members such as, but not limited to, hairdresser, transportation, etc./li liSend get well cards to residents in the hospital./li liOrder Memory Flower for any residents that have passed away./li liSend sympathy cards to families and/or responsible parties as needed./li /ul h3Sales and Marketing/h3 ul liOrder flowers and name plates for new residents prior to move in./li liOrder guest meals for resident and family for day of move in./li liCreate and maintain marketing and move-in packet inventory as needed./li liSupport the DOS by taking and handling initial inquiry calls with potential families and residents and encourage and build interest in Sunrise Senior Living./li liAssist the DOS with Customer Relationship Management lead tracking database entry, if applicable./li liPerform other administrative duties pertaining to the resident move-in process./li /ul h3Front Desk and Bistro Areas/h3 ul liKeep desk and entry area neat and organized./li liCheck Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available; maintain and clean the popcorn machine daily, and restock as necessary./li liKeep music playing throughout the day./li liEnsure that another team member covers the front desk when stepping away to complete above duties./li /ul h3Risk Management/h3 ul liPartner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations./li liPractice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures./li liMaintain the Resident Roster, Team Member Roster, and Current work schedules for emergency procedures./li liChampion the Safe Leaving Program and Procedures by partnering with Community Leadership to ensure the safety of our residents while meeting our Sunrise Service Standards as indicated below:/li liRespond to emergencies as indicated in Sunrise’s policies and procedures./li liResponsible for all guests and residents to appropriately sign themselves in and out at all times./li liMaintain a high-risk elopement list with photograph at front desk./li liHeightened awareness of the entry and exit of all residents./li /ul h3Administrative/h3 ul liUpdate resident phone list and roster daily, move-in and move-out register daily, and guest and sign-in logs as necessary./li liPrepare meal tickets for team members and family members and tally meal count sheets for the Dining Service Coordinator./li liCollect meal ticket money and account for and process money in accordance with internal business control procedures./li liOrganize and distribute mail to residents, Executive Director, and Department Coordinators./li liCollect and distribute resident and community newspapers./li liPost and display the Daily Menu on Menu Board./li liMaintain resident form for miscellaneous credits and complete as directed by the BOC and/or Business Manager/Controller./li liAssist the BOC/HR Designee with the recruitment process by performing computer data entry tasks and other general administrative duties as assigned./li liMonitor and order office supplies as needed./li liTrack and disperse team member paychecks./li /ul h3Training, and Contributing to Team Success/h3 ul liParticipate actively as a member of a team and committed to working toward team goals./li liDemonstrate in daily interactions with others, our Team Member Credo./li liCommit to serving our residents and guests through our Principles of Service./li liContribute in the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops./li liAttend regular meetings; Town Hall, Department Team Meetings, Cross Over, and others as directed by the Supervisor/ Department Coordinator./li liMaintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met./li liPerform other duties as assigned./li /ul h2Core Competencies/h2 ul liAbility to handle multiple priorities/li liPossess written and verbal skills for effective communication/li liDemonstrate good organizational, time management, and follow through skills/li liPossess accurate record keeping skills/li liDemonstrate good judgment, problem solving and decision-making skills/li /ul h2Experience and Qualifications/h2 ul liHigh School degree/GED/li liProven customer service experience and skills/li liProficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications/li liAs applicable, all Sunrise team members who drive a Sunrise vehicle must sign the Driver job description and understand the key essential duties for safety and regulatory compliance/li /ul h2ABOUT SUNRISE/h2 pReady to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals – at work and in your life./p p /p pWe also offer benefits and other compensation that include:/p ul liMedical, Dental, Vision, Life, and Disability Plans/li liRetirement Savings Plans/li liEmployee Assistant Program / Discount Program/li liPaid time off (PTO), sick time, and holiday pay/li limyFlexPay offered to get paid within hours of a shift /li liTuition Reimbursement/li liIn addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee’s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program./li liSome benefits have eligibility requirements/li /ul pstrongemApply today to learn why Sunrise Senior Living is a certified Great Place to Work®/em/strong/p h2PRE-EMPLOYMENT REQUIREMENTS/h2 pSunrise considers the health and safety of its residents, family members, and team members to be one of its highest priorities. Employment with Sunrise is conditioned on completing and passing a drug test (which does not include marijuana), participating in testing requirements (e.g. Tuberculosis Test, Physical Evaluation). Covid-19 and Influenza vaccination is only required to the extent mandated by applicable federal, state, and local laws and authorities./p h2COMPENSATION DISCLAIMER/h2 pSelected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable)./p