Military Retail Keyholder

p style="text-align:left"spanAt GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what#39;s possible. Whether you#39;re a hardcore gamer or just starting out, we#39;ve got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!/span/pp style="text-align:inherit"/pp style="text-align:inherit"/ppbuSUMMARY/u/b/ppspanUnder general supervision, the bMilitary Retail Keyholder /bprovides outstanding guest service experiences /spanusing elements of GameStop#39;s iBuy-Sell-Trade /iModel, iThe Circle of Life/i, and iSolution Selling/i techniquesispan. /span/ispanThis position ensures products are easy to see and buy, shares product and gaming knowledge with guests, provides a clean, organized environment in which to shop, and creates guest loyalty and repeat business. /spanspanThis position will also /spanassist the store management team in supervising store activities./ppbuspanESSENTIAL JOB DUTIES AND RESPONSIBILITIES*/span/u/b/pullibSelling Passion/b:  Enjoy active selling, including exploring and creating guest needs and closing the sale.  Utilize GameStop’s Solution Selling Tablet to serve each guest’s needs.  Demonstrate a passion for exceeding goals./li/ululliProvide world-class guest service: promptly greet guests, respond to guest questions/concerns quickly, effectively and courteously, assist guests with meeting their video gaming needs, inform guests of special promotions, trade-in program, recommend additional items as appropriate, and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store, to assist them/liliPromptly process accurate guest purchases/return transactions via Point-of-Sale (POS) computer system/liliRespond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally/liliAssist with supervising staffing levels to achieve optimum guest service at all times and ensure that best in class guest service is consistently provided/li/ulullibSolution Selling Focus/b:  Drive sales and guest loyalty by creating complete, lasting guest solutions. Demonstrate unique interest in every guest. Ask questions and makes recommendations in order to make technology easier and more affordable for every guest.ulliPromote GameStop’s unique guest benefits: new title reservations program and Power Up Rewards guest loyalty program./li/ul/lilibTeam Support/b:  Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and responding effectively to feedback. Actively seeks opportunities to contribute at higher level of service to the business, the guests, and others on the team.ulliAssist with supervising Game Advisors to achieve optimum guest service at all times and ensure that world‐class guest service is consistently provided./liliProvide timely and appropriate feedback to the Assistant Store Leader concerning staff performance and address as directed./liliAssist the Assistant Store Leader with training store associates in all aspects of their job responsibilities, including company/store policies procedures, and guidelines./liliMaintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations./li/ul/lilibOperational Agility/b:  Respond rapidly, accurately, and consistently to all of the operational requirements essential for creating exceptional and profitable guest experiences in a consistently clean, neat, and well organized store./li/ululliAssist managers with store inventory counts, stocking/restocking of merchandise on shelves and fixtures, and moving product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor/liliAssist store team in meeting sales, profit and shrink goals and accomplish administrative and operational duties set by Store Leader/liliCount, balance and reconcile daily business transaction totals correctly and accurately in the POS system/liliEnsure that the Playbook and all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; assist management to ensure store has sufficient cash and change for sales transactions; make bank deposits daily per established guidelines/liliCheck shipments for discrepancies/shortages and record any discrepancies in the POS system/liliVisually inspect associates#39; and managers#39; packages and/or belongings at store closing or at the end of a shift/liliSupervise and delegate tasks to Game Advisors in absence of management/liliVerify Game Advisors’ hours worked for the week and accurately close out the payroll week in absence of management./li/ulpbuspanRELATED COMPETENCIES/span/u/b/pullibBuilding Guest Loyalty/b – Effectively meets guest’s needs; builds productive guest relationships; takes responsibility for guest satisfaction and loyalty/lilibContributing to Team Success/b – Actively participates as a member of a team to move the team toward the completion of goals/lilibGuest Focus /b– Makes guests and their needs a primary focus of one’s actions; develops and sustains productive guest relationships; seeks to understand and educate guests on product; takes action to meet guest needs and concerns/lilibDelegating Responsibility ­/b– Allocates task responsibility to appropriate others to maximize the organization’s and individual’s effectiveness/lilibEnergy /b- Consistently maintains high levels of activity or productivity; sustains long working hours when necessary; operates with vigor, effectiveness and determination over periods of time/li/ulp/ppbuspanBASIC iAND PREFERRED /iQUALIFICATIONS (EDUCATION and/or EXPERIENCE)/span/u/b/pulliMust be at least 18 years of age and present state-required proof of age documents/liliAt least 1 year of retail sales, guest service, and/or management experience required/liliHigh school diploma or GED required/liliVideo game knowledge preferred/lili• Must be able to bend, stoop, reach with arms / hands, climb on ladders, and lift merchandise weighing up to 20 lbs. from ground level to minimum height of 4 feet/liliMust be able to work alone and move throughout the store unassisted for up to 10 hours/liliMust have transportation to make bank deposits as required/li/ulpbuspanMINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES/span/u/b/pulliProficient guest service skills/liliAbility to communicate effectively with others using spoken and written English; ibilingual (English/Spanish) skills preferred/i/liliAbility to work in a fast-paced, rapidly changing environment/liliAbility to operate POS computer system and properly complete required paperwork/liliWorking understanding of basic math functions (add, subtract, multiply, divide)/liliWorking knowledge of alphabetizing/lilispanProficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner/span/lilispanProficient problem solving skills and judgment abilities  /span/lilispanProficient ability to carry out instructions furnished in written, oral or diagram form  /span/lilispanAbility to deliver bank deposits according to loss prevention safety guidelines/span/lilispanAbility to work extended hours/days as necessary, including Sundays/span/liliAbility to remain effective under pressure; ability to handle stress in a manner that is acceptable to others and to the organization/lilispanConsistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities/span/li/ulp style="text-align:inherit"/pp style="text-align:inherit"/ppispanGameStop provides equal employment opportunities to applicants and employees without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.span /spanspanGameStop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs, which includes expanding this job’s responsibilities and assigning additional duties consistent with the position’s purpose./span/span/i/ppispan /span/i/ppispanFull-time store positions at GameStop are eligible to participant in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Positions at GameStop may also be eligible for a bonus and//spanspanor other incentives./span/i/pp/pp/ppPay:/p$18.25 - $21.00