Front Desk Agent - Full-time

div h4Job Details/h4 divstrongJob Location/strong: nbsp;nbsp;nbsp;Holiday Inn and Suites - Orlando, FL/div divstrongPosition Type/strong: nbsp;nbsp;nbsp;Full Time/div divstrongEducation Level/strong: nbsp;nbsp;nbsp;High School/div divstrongSalary Range/strong: nbsp;nbsp;nbsp;$16.00 - $16.00 Hourly/div divstrongTravel Percentage/strong: nbsp;nbsp;nbsp;None/div divstrongJob Shift/strong: nbsp;nbsp;nbsp;Any/div /div h4Description/h4pThe Front Desk Agent is the first point of contact for guests. Yoursquo;ll manage check-in/out, handle inquiries and payments, coordinate with other departments, and resolve issues quicklymdash;delivering a smooth, professional arrival-to-departure experience./p h2Key Responsibilities/h2 ul li pstrongGuest Service:/strong Greet every guest warmly; process check-ins/outs, room assignments, and special requests/VIPs./p /li li pstrongAccuracy amp; Controls:/strong Verify ID and payment, obtain authorizations, maintain folio accuracy, and follow cash-handling, PCI, and key-control procedures./p /li li pstrongCommunication:/strong Answer phones/emails promptly; provide clear information about property amenities, local area, and transportation./p /li li pstrongProblem Resolution:/strong Address concerns with empathy and urgency; escalate when needed; document incidents and follow up./p /li li pstrongCoordination:/strong Work with Housekeeping/Engineering on room readiness and service recovery; communicate early arrivals/late checkouts./p /li li pstrongTechnology:/strong Operate PMS/POS/payment terminals; run end-of-shift reports and reconcile drawers./p /li li pstrongSales Mindset:/strong Thoughtfully upsell room types and amenities; promote on-site outlets and local partners./p /li li pstrongCompliance amp; Standards:/strong Uphold service, privacy, ADA, safety, and brand/company policies; maintain a clean, organized lobby/work area./p /li li pstrongOther Duties:/strong Support Night Audit and other departments as needed; complete daily checklists and training assignments./p /li /ul pnbsp;/p pnbsp;/p pspan style="font-family:Aptos,sans-serif"strongBenefits We Offer:/strong/span/p ul lispan style="font-family:Aptos,sans-serif"strongCompetitive Salary/strong: A comprehensive and competitive compensation package./span/li lispan style="font-family:Aptos,sans-serif"strongPerformance Bonuses/strong: Based on company and individual performance./span/li lispan style="font-family:Aptos,sans-serif"strongHealth Benefits/strong: Full medical, dental, and vision coverage./span/li lispan style="font-family:Aptos,sans-serif"strongRetirement Savings/strong: 401(k) plan with company match to help secure your financial future./span/li lispan style="font-family:Aptos,sans-serif"strongPaid Time Off (PTO)/strong: Generous vacation, sick leave, and paid holidays to promote work-life balance./span/li lispan style="font-family:Aptos,sans-serif"strongProfessional Development/strong: Opportunities for career advancement, mentorship, and ongoing learning./span/li lispan style="font-family:Aptos,sans-serif"strongEmployee Discounts/strong: Discounts on hotel stays and services across PHM properties./span/li lispan style="font-family:Aptos,sans-serif"strongWellness Programs/strong: Access to health and wellness initiatives to support a balanced lifestyle./span/li lispan style="font-family:Aptos,sans-serif"strongFlexible Work Environment/strong: Options for flexible scheduling and work arrangements to promote work-life balance./span/li /ul pnbsp;/p pspan style="font-family:Aptos,sans-serif"strongPerformance Hospitality Management (PHM) is an Equal Opportunity Employer (EEO):/strong/span/p pspan style="font-family:Aptos,sans-serif"PHM is committed to diversity, equity, and inclusion in the workplace. We provide equal employment opportunities to all qualified individuals regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or age. We embrace diversity and are committed to creating an inclusive environment for all employees./span/p pnbsp;/p h4Qualifications/h4brul li pPrior front desk, customer service, or hospitality experience strongpreferred/strong (will train strong service-minded candidates)./p /li li pComfortable with computers and POS/PMS systems; typing and multitasking skills required./p /li li pExcellent communication, professionalism, and conflict-resolution skills; reliable and detail-oriented./p /li li pFlexible schedule availability (days/evenings/overnights, weekends, holidays as needed)./p /li li pBilingual a plus./p /li li pMust meet background and work authorization requirements./p /li /ul pnbsp;/p h2Physical Requirements/h2 ul li pStand/walk for extended periods; frequent computer/phone use./p /li li pLift/push/pull up to 25 lbs occasionally (luggage, packages)./p /li /ul pnbsp;/p