Patient Navigator

Description: Now Hiring: Patient Navigator – Orthopedic Institute
Location: Sioux Falls, SD

Orthopedic Institute is seeking a Patient Navigator to join our team! The ideal candidate will be responsible for coordinating and scheduling surgical procedures, ensuring that all necessary information is accurately recorded and communicated to relevant parties.

What You’ll Do:

• Coordinate scheduling of advanced imaging, surgeries and procedures in a timely manner
• Communicate effectively with patients, surgeons, and medical staff regarding scheduling details
• Verify insurance information and obtain necessary authorizations for procedures
• Work closely with the Authorization team to ensure approvals are secured and timely
• Partner with billing and coding staff on self-pay, ABNs, and financial requirements
• Maintain accurate and up-to-date records of scheduled surgeries and patient information
• Collaborate with healthcare providers to optimize scheduling efficiency
• Address any scheduling conflicts or issues that may arise
• Provide exceptional customer service to patients and their families
• Communicate with patients to answer questions and provide pre/post-surgical instructions

Why Join Us?
At Orthopedic Institute, our mission is to provide world-class orthopedic care in a supportive, patient-centered environment. As a valued team member, you’ll be part of a collaborative group committed to innovation, excellence, and compassion in patient care.

Position Details:

• Status: Full-time, Non-Exempt
• Reports to: Patient Navigator & Authorization Supervisor

Benefits:

• Competitive pay & benefits package
• Health, dental, vision, and retirement options
• Professional growth and training opportunities
• Positive, team-oriented workplace culture

Requirements:

• High school diploma or GED required; administrative or medical office experience required – prior surgery or procedure scheduling strongly preferred
• Strong organizational, communication, and multitasking abilities
• Compassionate demeanor with patients and the ability to thrive in a fast-paced healthcare setting