Customer Support Representative

Benefits:

• Competitive salary
• Employee discounts
• Health insurance
• Paid time off
• Training & development

Benefits/Perks

• Medical insurance
• Dental insurance
• Vision insurance
• 401K retirement with company match
• Vacation, paid time off
• Company-paid training
• Employee discounts for Culligan in-home products
• Eligibility for annual recognition and training meetings/events

Job Summary
Culligan Water is seeking an experienced and customer-oriented Customer Service Representative to join our team. This role involves direct interaction with customers to process orders, resolve inquiries, and support their ongoing needs. The ideal candidate will be highly organized, detail-oriented, and possess exceptional interpersonal and communication skills.
Key Responsibilities

• Handle order processing, customer account management, and issue resolution with accuracy and efficiency
• Build strong customer relationships to support sales and service goals
• Schedule service appointments and delivery orders
• Coordinate with service and operations teams to ensure seamless scheduling and service delivery
• Reach out to customers to schedule additional services or promote maintenance plans
• Escalate unresolved issues to the appropriate department for further review and resolution

Qualifications

• High school diploma or GED required
• Minimum of 2 years of experience in a customer service role
• Excellent time management and organizational skills
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Strong verbal and written communication skills

About Culligan
Culligan is the global leader in delivering high-quality water treatment solutions for residential, commercial, and industrial customers. We offer a full range of technologically advanced products, including water softeners, filtration systems, drinking water systems, and complete whole-house filtration solutions.
Please Note:
This location is independently owned and operated. All applications will be reviewed directly by the local ownership team, and hiring decisions will be made at the local level. For employment-related inquiries, please contact this location directly. Do not contact Culligan Corporate.