Customer Service

All associates will be required to phone screen with a Bluecrew Recruiter prior to working at this site.

*Spanish & English (bilingual) speaking preferred but not required.

*Schedule: Associates will work 5 days of the week and work days will vary. Associates get time off every other weekend.

The Customer Service Representative (CSR) is the front line of support for Jitsu's customers and helps to ensure the customers are satisfied with our products and services.

Primary Responsibilities:

• Displaying and maintaining a courteous and empathetic attitude towards all customers and stakeholders.
• Answering incoming calls from customers regarding their orders in a professional manner.
• Responding to customer inquiries and requests via all communication channels: telephone, email, and chat in a timely fashion.
• Escalating inquiries and requests, as necessary, to the appropriate department or individual to ensure all concerns are efficiently addressed and resolved.
• Collaborating with drivers, driver leads, coordinators, team leads, dispatch, call center managers, and account representatives to ensure the delivery standards are achieved with excellence.
• Initiating outbound correspondence or calls to provide follow-up information to customers, drivers, and other stakeholders.
• Actively participating in process improvement projects and supporting other team members and departments as assigned.

***General Requirements***

Customer Support

When working in a Customer Support position through Bluecrew, you may be expected to perform any and all of the following duties:

• Working independently or as a team to interface with customers, managers, and other employees to solve problems and provide excellent customer service
• Sitting or standing for the duration of the shift
• Some aspects of this job may be physically demanding- you may be expected to be on your feet to interact with customers
• You could be working in an office, warehouse, or field environment
• There may be a specific dress code, but if it is not listed, we recommend going in business casual for your first day until you have had a chance to establish the company preference with your supervisor

It is important to Bluecrew that you go home in the same healthy state that you came to work in, so please do not accept this assignment if you cannot fulfill all of the above duties.