Inside Sales

CIDAN Machinery Group is a global leader in the sheet metal machinery industry, with a strategy of being a one-stop-partner for many sheet metal fabricators. When it comes to bending, rolling, cutting, and forming metal – we have the technology, innovation, and state-of-the-art equipment. With over 118 years in the sheet metal machinery industry, our team can help companies setting up shop layout, fulfilling orders, optimizing processes, and much more. Learn more about our business at https://cidanmachinery.com/us/

We are seeking a driven and entrepreneurial Inside Sales Representative to join our collaborative and high-performing team. This role focuses on proactively selling aftermarket service products. If you're an enthusiastic self-starter who thrives on cold calling, enjoys "the hunt," and loves being on the phone, this is your opportunity to shine. Creativity is key - we're looking for someone who can energize and elevate our existing products through strategic outreach, compelling communication, and strong relationship-building skills.

Responsibilities

• Uphold the company core values by being Professional, Passionate, Embracing Change, Sustainable, and Building Together.
• Leverage CRM data to identify opportunities and proactively reach out to customers to offer relevant aftermarket service solutions.
• Drive sales of preventative maintenance (PM) services, PM contracts, spare parts packages, Retrofit packages, and re-tooling kits.
• Conduct outbound cold calls and other proactive outreach efforts to generate new business and maintain strong customer relationships.
• Actively promote PM service visits and long-term service agreements to both new and existing customers.
• Collaborate with the marketing team to develop targeted content and promotional materials for Aftermarket products and services, contributing to a strong marketing mindset and supporting broader outreach initiatives.
• Create and manage service tickets for sold Aftermarket services, coordinating with internal departments such as parts, service, and scheduling teams to ensure proper fulfillment and customer satisfaction.
• Generate service quotes when support requests transition into service orders, using existing internal tools to ensure accuracy and consistency.
• Work closely with field service supervisors, technicians, the parts department, and the master scheduler to ensure seamless service delivery and customer satisfaction.
• Work as a team as needed to help the organization grow.

Qualifications

• Enjoy building rapport with others and take pride in providing exceptional customer experiences.
• Experience in a call center or phone-based sales environment.
• Persuasive, engaging, and capable of turning a “no” into a “yes.”
• Mechanical mindset and can quickly pick up technical concepts.
• Organized, detail-oriented, and self-motivated with a proactive approach to tasks and problem-solving.
• The ability to use tools like Excel, CRM, and ERP systems is preferred.

Compensation and Benefits:

• Base salary + uncapped commission
• Medical Insurance (Choice of Employee option to be company paid)
• Dental Insurance (Company paid)
• Vision Insurance (Company paid)
• Health Savings Account (Company contribution)
• Flexible Spending Account (Health Care and Dependent Care)
• Employee Life Insurance (Company paid)
• Voluntary Term Life Insurance
• Short Term Disability
• Long Term Disability (Company paid)
• Other voluntary benefits
• 401k with company matching contributions
• Annual professional development allowance
• Employee Assistance Program
• Paid holidays
• Paid time off