Agent Experience Coordinator

div class="content-intro"pspan style="font-weight: 400;"At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients./span/p/divpAs an Agent Experience Coordinator, you are the first person our customers see when they walk into one of our Compass offices. You will oversee the management of the office to ensure everything is running smoothly and that our Compass office standards are being maintained.nbsp; You will support our customers with everything, including understanding Compass, support with our tools and programs, assisting with marketing requests, and more. As an AEC you are passionate about your customers, delivering a world-class experience, and partnering with the rest of the agent experience team when support is needed./p pstrongemPlease note: this role is 100% in-office in Los Angeles, CA (8560 Sunset Blvd)./em/strong/p pstrongAt Compass You Will:/strong/p ul liServe as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs; responsible for the overall appearance and organization of the office, maintaining supply inventory, and escalating facilities issues/li liSupport the adoption of Compass technology and adjacent services by providing customers with 1:1 support/li liProvide basic marketing support by answering questions, creating collateral from templates, and being the liaison to marketing specialists for more complex support requests/li liWork collaboratively with other team members and departments to champion questions and feedback on behalf of agents/li liAnswer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc./li liProvide ad-hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications/li liBe a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change/li /ul pnbsp;/p pstrongWhat We're Looking For:/strong/p ul li1-2 years of previous experience in customer service, office management, hospitality, or operations/li liPrevious experience in real estate a plus/li liPrevious experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus/li liGreat listening skills, connects well with others, and is empathetic to the customer’s pain points/li liA passion for creating community within a space; you encourage in-office interaction, bonding, and engagement/li liStrong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly/li liStrong verbal communication and presentation skills/li liMeticulous attention to detail, highly organized/li liAbility to work in the office during standard operating hours/li liAbility to lift up to 25 lbs/li /ul pstrongCompensation:/strongbrThe pay range for this position is a base pay of $22.00 - $27.00 hourly; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met./pdiv class="content-conclusion"div pstrongPerks that You Need to Know About:/strong/p pspan style="font-weight: 400;"Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance./span/p /div divnbsp;/div divstrongDo your best work, be your authentic self./strong/div divAt Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive.nbsp; Our collaborative, energetic culture is grounded in ourspan style="font-family: arial, sans-serif;" Compass Entrepreneurship Principles/spannbsp;and our commitment to a href="https://www.compass.com/diversity-inclusion/" target="_blank"diversity, equity, inclusion,/a growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers./div pa href="https://www.compass.com/ucfe-assets/consumer-footer/5/YCPR-Jan-2019.pdf" target="_blank"Notice for California Applicants/a/p pa href="https://www.compass.com/ucfe-assets/consumer-footer/5/Background%20Check%20LA%20County.pdf" target="_blank"Los Angeles County Fair Chance Notice/a/p/div