Activities-Reservations Agent - Seasonal

div style="border-bottom:solid 1pt;padding:0in 0in 1pt 0in;"p class="MsoNoSpacing" style="border:none;padding:0in;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"bspan style="font-size:14pt;"span style="font-family:Calibri, sans-serif;"PART-TIME amp; FULL-TIME | SEASONAL POSITIONS AVAILABLE/span/span/b/span/span/pp class="MsoNoSpacing" style="border:none;padding:0in;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"This is where we#8217;re supposed to give you a quick introduction about working at Jay Peak. Except there#8217;s nothing quick about what your experiences will be or what our expectations are. In summary, we will expect you to work hard, to help fellow teammates, to service the guest and to have fun. In return, we will pay you fairly, let you know (and more importantly make you feel) that you are valued, and, if you#8217;re so inclined, work with you to help create a career. Still interested? Keep reading./span/span/span/span/p/divp/ppspan style="font-size:11pt;"span style="line-height:normal;"span style="font-family:Calibri, sans-serif;"The strongActivities-Reservations Agent /strongreceives incoming reservation/activities calls for Jay Peak Resort Properties. Makes required reservations and informs guest of policies. Respond to Email inquiries. Works with guests via 3rd party extranets./span/span/span/pp/ppspan style="font-size:11pt;"span style="line-height:normal;"span style="font-family:Calibri, sans-serif;"bESSENTIAL DUTIES amp; RESPONSIBILITIES /b(include the following, other duties may be assigned)/span/span/span/pullispan style="font-size:11pt;"span style="line-height:normal;"span style="font-family:Calibri, sans-serif;"Answers incoming calls for lodging guest reservations inquiries for Jay Peak Resorts./span/span/span/lilispan style="font-size:11pt;"span style="line-height:normal;"span style="font-family:Calibri, sans-serif;"Answers incoming calls for Resort Activities Center./span/span/span/lilispan style="font-size:11pt;"span style="line-height:normal;"span style="font-family:Calibri, sans-serif;"Up-sell lodging guests into on resort amenities such as lessons, Clips and Reels, dinner reservations./span/span/span/lilispan style="font-size:11pt;"span style="line-height:normal;"span style="font-family:Calibri, sans-serif;"Performs outbound calls for incoming guests to ensure all extra resort activities have been reserved in advance of arrival./span/span/span/lilispan style="font-size:11pt;"span style="line-height:normal;"span style="font-family:Calibri, sans-serif;"Assist guests in best understanding the Resort#8217;s various lodging accommodations, packaging options available amp; on property amenities./span/span/span/lilispan style="font-size:11pt;"span style="line-height:normal;"span style="font-family:Calibri, sans-serif;"Reserving accommodations for Resort guests, most suited to their needs, verifying availability and quoting costs./span/span/span/lilispan style="font-size:11pt;"span style="line-height:normal;"span style="font-family:Calibri, sans-serif;"Relay deposit/cancellation policies, processing advance deposits, emails confirmation letters, supplying details of check-in and check-out./span/span/span/lilispan style="font-size:11pt;"span style="line-height:normal;"span style="font-family:Calibri, sans-serif;"Maintain current knowledge of lodging specials, sell rates amp; Resort events./span/span/span/lilispan style="font-size:11pt;"span style="line-height:normal;"span style="font-family:Calibri, sans-serif;"Obtain beneficial information from incoming callers, offering effective tracking for resort sales./span/span/span/lilispan style="font-size:11pt;"span style="line-height:normal;"span style="font-family:Calibri, sans-serif;"Maximize potential room revenue by following specified selling guidelines./span/span/span/lilispan style="font-size:11pt;"span style="line-height:normal;"span style="font-family:Calibri, sans-serif;"Other duties as assigned by supervisor, which could be directly related, or unrelated to original position./span/span/span/li/ulp/ppspan style="font-size:11pt;"span style="line-height:107%;"span style="font-family:Calibri, sans-serif;"bOTHER QUALIFICATIONS/b/span/span/span/pullispan style="font-size:11pt;"span style="line-height:normal;"span style="font-family:Calibri, sans-serif;"Professional customer service/communication skills amp; telephone etiquette./span/span/span/lilispan style="font-size:11pt;"span style="line-height:normal;"span style="font-family:Calibri, sans-serif;"Ability to retain and explain details patiently to callers./span/span/span/lilispan style="font-size:11pt;"span style="line-height:normal;"span style="font-family:Calibri, sans-serif;"Ability to learn and work with GDS Providers./span/span/span/lilispan style="font-size:11pt;"span style="line-height:normal;"span style="font-family:Calibri, sans-serif;"Must be willing to adapt to constant changes in a fast-paced environment./span/span/span/lilispan style="font-size:11pt;"span style="line-height:normal;"span style="font-family:Calibri, sans-serif;"Familiarity with computer software, such as Excel and Word, Ability to learn Maestro software (on the job training available for Maestro training)./span/span/span/lilispan style="font-size:11pt;"span style="line-height:normal;"span style="font-family:Calibri, sans-serif;"Sales skills and good customer service manner./span/span/span/li/uldiv style="border-bottom:solid 1pt;padding:0in 0in 1pt 0in;margin-left:24px;"p style="border:none;padding:0in;margin-bottom:11px;"/p/divp class="MsoNoSpacing"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"bspan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"WHY WORK AT JAY PEAK?/span/span/b/span/span/pp class="MsoNoSpacing"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"We#8217;re a team of good-natured folks at the heart and soul of a growing resort community. Our co-workers are our friends, so we happily go the extra mile for each other and our guests. We#8217;re rewarded fairly for our collective efforts and encouraged to pursue individual goals. We#8217;re a family, one that gets to choose its members. We strive for an authentic, community driven Resort that derives its vitality from the on-mountain experience, respect for its history amp; what has come before it, and its employees whose energy and spirit are its foundation. It#8217;s not for everyone but we#8217;re not looking for everyone-we#8217;re looking for you./span/span/span/span/pp class="MsoNoSpacing"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"bspan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"IF YOU HAVE WHAT IT TAKES, HERE'S WHAT YOU#8217;LL GET/span/span/b/span/span/pulli class="MsoNoSpacing" style="margin-left:8px;"strongspan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Wage:#160;/span/span/span/spanspan style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"$17.17 per hour/span/span/span/span/strong/lili class="MsoNoSpacing" style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Paid Sick Time/span/span/span/span/span/span/span/lili class="MsoNoSpacing" style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"401k program eligibility with employer match after a year of employment with 1,000 hours of service/span/span/span/span/lili class="MsoNoSpacing" style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"FREE or deeply discounted season passes for you and your dependents/span/span/span/span/lili class="MsoNoSpacing" style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Employee Recognition Programs (including daily, monthly, yearly, and seniority programs)/span/span/span/span/lili class="MsoNoSpacing" style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Seasonal employee parties/span/span/span/span/lili class="MsoNoSpacing" style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"Regular free employee breakfasts/lunches, family events, and parties/span/span/span/span/lili class="MsoNoSpacing" style="margin-left:8px;"span style="font-size:12pt;"span style="font-family:'Times New Roman', serif;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"For a full listing of employee perks both on and off-property, /span/spana href="https://jaypeakresort.com/employment/discounts-benefits/discounts" style="color:#0000FF;text-decoration:underline;"span style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"click here/span/span/a/span/span/li/ul