Front Desk Receptionist (Bilingual Spanish) - Full-time

strongCompany Description:/strongpstrongCelebrating 50 years of excellence, New#xa0;York#xa0;Psychotherapy and Counseling Center (NYPCC) has been at#xa0;the forefront of mental health#xa0;and wellness;#xa0;assisting children, families, and individuals with behavioral and emotional challenges#xa0;at our five locations throughout the#xa0;city.#xa0;#xa0;/strong/ppstrongNYPCC is the leading pioneer of community mental health services, serving over 15,000 clients per month.#xa0; We run and operate the largest clinic in the State of New York and#xa0;pride ourselves on innovation#xa0;and “caring for the community”#xa0;by providing#xa0;in-person and telehealth services#xa0;for our clients while#xa0;offering an unsurpassable and competitive compensation structure and benefits package to#xa0;our team of dedicated employees.#xa0;/strong/ppstronguNYPCC is certified by Mental Health America as a Platinum Bell Seal organization, the highest certification possible. NYPCC is proud of our ongoing commitment to employee mental health and well-being.#xa0;/u/strong/ppstrongWhy Work at NYPCC:/strong/pulliWe Pay Down Your Student Loans!/liliMedical, Dental, and Vision Insurance is Paid for by NYPCC 100%/liliPaid Time Off and Company Paid Holidays/liliAnnual Rate Increases/lili403B Retirement Plan with Company Match!/liliAmazing Workplace Culture/liliNYPCC Health and Wellness Events/li/ulstrongJob Description:/strongpThe strongFront Desk Receptionis/strongt performs routine clerical and administrative work in answering telephones, assisting clients and visitors, providing assistance, crucial support to prescribers, clinical reporting and scheduling./pulliGreet and welcome clients and visitors directing them appropriately upon arrival/liliCheck clients in and out on electronic health record system/liliAnswer phones, take messages, and transfer calls as needed/liliPerform general office duties inclusive but not limited to scanning, faxing, and making copies/liliSchedule appointments for clients and conduct outreach as determined by management/liliAssist with processing referrals and intake related scheduling appointments for clients/liliProvide prescribers with both in-person and virtual support./liliAssist prescribers and other staff to ensure efficient scheduling/liliProvide daily scheduling outreach and regularly submit summary reporting data/liliProcessing of prior authorizations and obtain the required approval for medications/liliFacilitate Medical Records requests in compliance with state regulatory guidelines/liliElectronically store, accurately record patient information into EMR system/liliProvide support to all interdisciplinary teams, including clinical and medical staff/liliMaintain confidentiality, ensuring to safeguard PHI as well as related documents in compliance with HIPAA regulations/liliAssist with opening and securely closing the clinic when required/liliPerform other duties as assigned by Senior Clerical Staff, Management, Program Administration and Leadership/liliPerform other duties based on operational needs to provide a positive client experience/li/ulstrongQualifications:/strongullistrongBilingual; fluent in English and Spanish/strong/liliHigh School Diploma or equivalent/lili1-2 years of reception experience in a fast-paced office, preferably in medical or community mental health office/liliExceptional customer service skills/liliAbility to maintain self-care and cope with mental and emotional stress related to the position, function independently, and have flexibility, consistency, and professionalism/liliAbility to multi-task with attention to detail/liliWorks well in a team setting/liliAble to work well in a fast-paced environment/liliProficient in Microsoft SharePoint, Office, Outlook, Word, Excel, and PowerPoint/liliWorking knowledge of MS TEAMS video meeting platform/liliAbility to perform with versatility and tact in an evolving work environment of a mental healthcare facility/liliMaintains a positive attitude and is friendly, upbeat, and has a great “can do” personality/liliPassionate about NYPCC’s mission and values/li/ulstrongAdditional Information:/strongpstrongemNYPCC is an Equal Opportunity Employer/em/strong/ppstrongSalary: $19.00-$20.00/strong/ppemstrongCompensation commensurate with experience and qualifications./strong/em/p