Customer Service Rep

div h4Job Details/h4 divstrongJob Location/strong: nbsp;nbsp;nbsp;Brainerd BB - Brainerd, MN/div divstrongPosition Type/strong: nbsp;nbsp;nbsp;Full-Time/Part-Time/div divstrongSalary Range/strong: nbsp;nbsp;nbsp;$12.25 - $12.25 Hourly/div divstrongJob Category/strong: nbsp;nbsp;nbsp;Customer Service/div /div h4Description/h4div pspan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"uspan style="font-size:12pt;"Job Summary/span/u/span/span/p pspan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. /span/span/span/p pspan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"uspan style="font-size:12pt;"Essential Duties and Responsibilities /span/u/span/span/p ul lispan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"Greet/meet potential members, providing a great customer experience. /span/span/span/li lispan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"Handle front desk related tasks:/span/span/span ul style="list-style-type:circle;" lispan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"Answering phone calls in a polite and friendly manner to assist with questions or concerns./span/span/span/li lispan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"Taking info calls and tours/span/span/span/li lispan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information./span/span/span/li /ul /li lispan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed./span/span/span/li lispan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"Help maintain the neatness/cleanliness of the club./span/span/span/li /ul pspan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"uspan style="font-size:12pt;"Benefits/span/u/span/span/p ul lispan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"Dollars for Scholars Program/span/span/span/li lispan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"Employee Appreciation Program/span/span/span/li lispan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"Free Membership for self and one family member or friend/span/span/span/li lispan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"Team Member Support Team/span/span/span/li lispan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"Health, Dental and Vision Insurance/span/span/span/li lispan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"Critical Illness Insurance/span/span/span/li lispan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"Short Term Disability Insurance/span/span/span/li lispan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"Accident Insurance/span/span/span/li lispan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"Voluntary Life Insurance/span/span/span/li lispan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"Pet Insurance /span/span/span/li lispan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"HSA/span/span/span/li lispan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"Advancement Opportunities/span/span/span/li /ul p style="margin-left:0in;margin-right:0in;" /p /divh4Qualifications/h4brdiv pspan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"uspan style="font-size:12pt;"Essential Behavior Requirements/span/u/span/span/p ul lispan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customer’s wants and needs./span/span/span/li lispan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customer’s perspective) and works together to solve the problem./span/span/span/li lispan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed./span/span/span/li lispan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language./span/span/span/li lispan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner. /span/span/span/li /ul pspan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"uspan style="font-size:12pt;"Minimum Qualifications/span/u/span/span/p ul lispan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"Honesty and good work ethic/span/span/span/li lispan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"Strong customer service skills/span/span/span/li lispan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"Basic computer proficiency/span/span/span/li /ul pspan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"uspan style="font-size:12pt;"Physical Demands/span/u/span/span/p ul lispan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"Standing and walking at least 75% of the shift/span/span/span/li lispan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"Talking in person or on the phone at least 75% of the shift/span/span/span/li lispan style="font-size:11pt;"span style="font-family:Calibri, sans-serif;"span style="font-size:12pt;"Must be able to lift to 50 lbs. less than 30% of the time./span/span/span/li /ul /div