Medical Office Receptionist - Full-time

pAt LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare./pp/ppThank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!/pp/ppiLifeStance Health Values/i/pullipBelonging: We cultivate a space where everyone can show up as their authentic self./p/lilipEmpathy: We seek out diverse perspectives and listen to learn without judgment./p/lilipCourage: We are all accountable for doing the right thing - even when it#39;s hard - because we know it#39;s worth it./p/lilipOne Team: We realize our full potential when we work together towards our shared purpose./p/li/ulpubJob Summary: /b/u/ppThe Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians.  /pp/ppbCompensation:/b $18.25 -$19.25/hour plus quarterly bonus/incentive potential/pp/ppiLifeStance provides the compensation range and benefits that it in good faith believes it might pay and/or offer for this position. LifeStance reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law./i/pp/ppbLocation: /b/pullispan4776 New Broad St Suite 201, Orlando, FL 32814/span/li/ulp/ppbuspanDuties/Responsibilities:/span/u/b/ppbOperational Excellence:/b/pullipCreate a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection. /p/lilipConduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared. /p/lilipGeneral office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and spanclinicians.  /span/p/lilipCommunicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction. /p/li/ulp/ppbPatient Support:/b/pullipProvide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes. /p/lilipManage front desk responsibilities including greeting and checking patients in/out in a courteous manner. /p/lilipProvide support to patients with requests via phone, email, and/or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc.  /p/lilipManage queues within the phone system, ensuring calls are answered timely to ensure excellent customer service./p/lilipAssist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed./p/li/ulullipHandle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.  /p/lilipCollect all in-person and telehealth co-payments and account balances at the time of service. /p/lilipComplete insurance eligibility verification and reach out to patients to resolve any issues./p/li/ulp/ppbClinician Support:/b/pullipProvide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc. /p/lilipCoordinate with clinicians pertaining to any additional patient questions. /p/lilipSupport clinician schedules by auditing for appointment accuracy. /p/lilipMaintain a pleasant, secure, and motivational working environment in the Practice. /p/li/ulp/ppbuRequired Skills/Abilities:/u/b /pullipAbility to multitask and prioritize duties to support delivery of high-quality patient experience. /p/lilipAbility to work independently and as a team member. /p/lilipStrong communication skills, both written and verbal. /p/lilipProficient in using Computer Software Applications (Microsoft Office amp; EMRs) /p/lilipComfortable handling sensitive and confidential Information (HIPAA) /p/li/ulp/ppbEducation and Experience:/b/pullipHigh School or equivalent required, spanassociates/bachelor’s/span degree, preferred. /p/lilip1#43; years of experience in healthcare operations, customer service, or similar role or setting preferred./p/li/ulp/ppbuPhysical Requirements:/u/b/pullipThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. /p/li/ulullipWhile performing the duties of this job, the employee is regularly required to sit, stand, bend, talk, and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus./p/li/ulp/pp#LI-JK2/pp style="text-align:inherit"/pp style="text-align:left"LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. a href="https://careers.lifestance.com/diversity-equity-and-inclusion-at-lifestance/" target="_blank"Learn more/a about Diversity, Equity and Inclusion at LifeStance./pp style="text-align:inherit"/pp style="text-align:left"iBenefits/ibr /As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, ADamp;D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program./pp style="text-align:inherit"/p