Customer Care Specialist/Receptionist - Jaguar Land Rover North Dade

Position Overview: p style="margin: 0px;"span style="font-size: 9.0pt; font-family: 'Verdana',sans-serif;"img style="display: block; margin-left: auto; margin-right: auto;" src="https://warrenhenryauto.icims.com/icims2/servlet/icims2?module=AppInertaction=downloadid=69303hashed=849025471" alt="JLR New Logo2" width="547" height="137" //span/pp style="margin: 0px;" /pp style="margin: 0px;"span style="font-size: 9.0pt; font-family: 'Verdana',sans-serif;"We are seeking to hire a full-time strongCustomer Care Specialists/Receptionist/strong to join our team! We are fully moved into our brand-new, state-of-the-art facility in North Miami./span/pp style="margin: 0px;" /pp style="margin: 0px;"span style="font-size: 9.0pt; font-family: 'Verdana',sans-serif;"strongThe team member must be flexible to work Saturdays, Sundays and some Fridays. /strong/span/pp style="margin: 0px;" /pp style="margin: 0px;"span style="font-size: 9.0pt; font-family: 'Verdana',sans-serif;"This position requires a highly adaptable individual to be able to point customers to the correct information/individual being sought. Incumbent is the first point of contact with customers and shall represent the company in a positive light by greeting customers in a friendly upbeat manner, answer inquiries and provide information to the walk-in and phone-in customers, potential customers, visitors, and other interested parties regarding product, activities conducted at establishment and location of departments, offices, and employees within the organization./span/p Responsibilities: ullispan style="font-size: 9pt; font-family: verdana, geneva; color: black;"Operate telephone switchboard to answer, screen, or forward calls, providing information and taking messages./span/lilispan style="font-size: 9pt; font-family: verdana, geneva; color: black;"Greet persons entering the premises in a cheerful upbeat manner, determine nature and purpose of visit, and direct or escort them to specific destinations./span/lilispan style="font-size: 9pt; font-family: verdana, geneva; color: black;"Educates customer on current product line options and basic product specifications./span/lilispan style="font-size: 9pt; font-family: verdana, geneva; color: black;"Provide product information (brochures) for customers when requested./span/lilispan style="font-size: 9pt; font-family: verdana, geneva; color: black;"Provide and deliver the highest standards of service to our customers and provide assistance as needed. /span/lilispan style="font-size: 9pt; font-family: verdana, geneva; color: black;"Works closely with salesperson./span/lilispan style="font-size: 9pt; font-family: verdana, geneva; color: black;"Supports FI and sales team as needed./span/lilispan style="font-size: 9pt; font-family: verdana, geneva; color: black;"Upload and process invoices and Purchase Orders (POs) using CDK to ensure adherence to company guidelines./span/lilispan style="font-size: 9pt; font-family: verdana, geneva; color: black;"Ensure processing of invoices and POs for payment is completed timely and accurately./span/lilispan style="font-size: 9pt; font-family: verdana, geneva; color: black;"Transmit information or documents to customers, using computer, mail, or fax./span/lilispan style="font-size: 9pt; font-family: verdana, geneva; color: black;"Hear and resolve complaints from customers or the public./span/lilispan style="font-size: 9pt; font-family: verdana, geneva; color: black;"Provide information about the company, such as location of departments or offices, employees within the organization, or services provided. /span/lilispan style="font-size: 9pt; font-family: verdana, geneva; color: black;"Collect, sort, distribute, or prepare mail, messages, or courier deliveries. /span/lilispan style="font-size: 9pt; font-family: verdana, geneva; color: black;"Process and prepare memos, correspondence, or other documents. /span/lilispan style="font-size: 9pt; font-family: verdana, geneva; color: black;"Participates in required training assigned by management./span/lilispan style="font-size: 9pt; font-family: verdana, geneva; color: black;"Keep a current record of staff members' availability./span/lilispan style="font-size: 9pt; font-family: verdana, geneva; color: black;"Maintain lobby or reception area clean, neat and well organized./span/lilispan style="font-size: 9pt; font-family: verdana, geneva; color: black;"Maintains an organized, clean and safe work area./span/lilispan style="font-size: 9pt; font-family: verdana, geneva; color: black;"Provide coverage for other Customer Care Specialist when needed./span/lilispan style="font-size: 9pt; font-family: verdana, geneva; color: black;"Demonstrates the company’s core values./span/lilispan style="font-size: 9pt; font-family: verdana, geneva; color: black;"Complies with company’s policies and procedures./span/lilispan style="font-size: 9pt; font-family: verdana, geneva;"Other duties as assigned./span/li/ul Qualifications: p style="margin-bottom: .0001pt;"strongspan style="font-size: 9.0pt; font-family: 'Verdana',sans-serif; color: black;"Education/span/strongspan style="font-size: 9.0pt; font-family: 'Verdana',sans-serif; color: black;":strong /strongHigh School Graduate or General Education Degree (GED) Required/span/pp style="margin-bottom: .0001pt;"strongspan style="font-size: 9.0pt; font-family: 'Verdana',sans-serif; color: black;" /span/strong/pp style="margin-bottom: .0001pt;"strongspan style="font-size: 9.0pt; font-family: 'Verdana',sans-serif; color: black;"Experience/span/strongspan style="font-size: 9.0pt; font-family: 'Verdana',sans-serif; color: black;": One year of customer service oriented experience in a position with high walk-in traffic./span/pp style="margin-bottom: .0001pt;"strongspan style="font-size: 9.0pt; font-family: 'Verdana',sans-serif; color: black;" /span/strong/pp style="margin-bottom: .0001pt;"strongspan style="font-size: 9.0pt; font-family: 'Verdana',sans-serif; color: black;"Computer Skills/span/strongspan style="font-size: 9.0pt; font-family: 'Verdana',sans-serif; color: black;":strong /strongThis position requires an intermediate level of competency using Microsoft Office Suite. /span/pp style="margin: 0in 0in .0001pt -11.25pt;"strongspan style="font-size: 9.0pt; font-family: 'Verdana',sans-serif; color: black;" /span/strong/pp style="margin: 0in 0in .0001pt -11.25pt;"strongspan style="font-size: 9.0pt; font-family: 'Verdana',sans-serif; color: black;"   Other Requirements/span/strongspan style="font-size: 9.0pt; font-family: 'Verdana',sans-serif; color: black;":strong /strong/span/pulli style="margin-bottom: .0001pt;"span style="font-size: 9.0pt; font-family: 'Verdana',sans-serif; color: black;"Preferred bilingual in English and Spanish./span/lili style="margin-bottom: .0001pt;"span style="font-size: 9.0pt; font-family: 'Verdana',sans-serif; color: black;"Incumbent must maintain a polished, professional appearance. /span/lili style="margin-bottom: .0001pt;"span style="font-size: 9.0pt; font-family: 'Verdana',sans-serif; color: black;"This position requires incumbent to be highly reliable and on time to work as scheduled. /span/li/ulp style="margin-bottom: .0001pt;"span style="font-size: 9.0pt; font-family: 'Verdana',sans-serif; color: black;" /span/pp style="margin-bottom: .0001pt;"strongspan style="font-family: 'Verdana',sans-serif; color: black;"WORK ENVIRONMENT/span/strong/pp style="margin-bottom: 3.75pt;"span style="font-size: 9.0pt; font-family: 'Verdana',sans-serif; color: black;"The work environment is extremely fast paced and energetic./spanspan style="font-size: 13.5pt; font-family: 'ProximaNova',serif; color: black;" /span/p