Service Associate I(Shaws Peabody) - Full-time

pStarting Rate: $22.00/ppService Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line).nbsp; nbsp;/ppspan style="font-family:quot;;;;Times New Romanquot;,seriffont-size:12.0pt;"stronguMajor Responsibilities:/u/strong/span/ppSimultaneously performs the duties of a traditional branch customer service representative and teller, primarily in specific traditional branch locations where such a “hybrid” position is authorized.brbruAccount Representative Duties:/u/ppWorks toward achieving specific individual sales and service goals through the following activities:nbsp;/pulliOpens deposit accounts/liliPrepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.)/liliCloses loans for customers for applicable business lines (i.e. consumer lending)/liliMakes referrals to other bank business lines and third-party partners/liliProactively reaches out, by phone and in person, to high-value customers in efforts to retain and grow the portfolio/liliResponsible for operational compliance and adherence to policy/liliHandles daily account maintenance and other service issues as necessary/liliUnderstands and provides support in achieving quarterly sales/li/ulpuTeller Duties:/u/pulliProcess deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts/liliCash checks for customers and non-customers according to bank policy/liliProcess and properly record the sale of monetary instruments (i.e. official banknbsp;checks)/liliProperly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments/liliProcess foreign currency purchases and sales/liliProcess various types of loan payments and credit card cash advances/liliRelative to all duties, must adhere to all bank policies and proceduresnbsp;/li/ulpIndividuals in this position will have a mixture of time between platform and teller line. On some occasions more time might be spent on one side verses the other.nbsp;/ppspan style="font-family:quot;;;;Times New Romanquot;,seriffont-size:12.0pt;"stronguQualifications:/u/strong/span/pulliIncumbent has the authority to use discretion in some circumstances, but if/when written policy is unclear or there is any uncertainty, the service associate should seek guidance from his/her immediate supervisor.nbsp;/liliIncumbent must have the ability to work independently, multi-tasking in a fast-paced environment. Individual should be an outgoing self-starter and be technically literate./liliHigh school diploma or equivalent required/lili1-2 years of sales experience in a retail, financial services or hospitality environment preferred.nbsp;/liliSome banking experience is preferred (e.g., teller or otherwise) is a plus./liliBasic business acumen and professionalism is a must.nbsp;/liliThe ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations./liliAbility to build relationships and strong alliances across the organization.nbsp;/liliAbility to quickly learn all details about the products and services offered by the bank./li/ulpstronguWorking Conditions:/u/strong/pulliAbility to remain in a stationary position for long periods of time without a break and with continuous customernbsp;contact./liliIncumbent must be able to transport items weighing 15 pounds or more./li/ulh2Company/h2divdiv At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement. /div div br/ /div div Eastern Bank is an equal opportunity employer.nbsp; All job applicants will be considered for employment without regard to race, color, religious creed, national origin, sex, sexual orientation, gender identity, genetic information, military service, age, ancestry, or disability. /div div br/ /div div At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you’re excited about this role but your experience doesn’t fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU. /div/div