Xfinity Retail Service Associate (Flowood)

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.p style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"bJob Summary/b/pResponsible for supporting the store team so that a best in class experience for customers can be delivered. Provides great support to customers and the store team while constantly striving for improvement. Maintains accurate inventory, clean stores, tight back of house spaces and ensures excited customers who come back to learn more. Works on straight forward tasks using established procedures.p style="text-align:inherit"/pp style="text-align:left"bJob Description/b/pdivpbspanCore Responsibilities/span/bspan /span/p/divdivdivullipspanspanProvides strong understanding and enthusiasm for technology, especially company products and services and is a go-to resource who supports the store team in the front and back of the store./span/spanspan /span/p/li/ul/divdivullipspanspanConstantly scans the sales floor to ensure counters, devices, /spanspanaccessories/spanspan and walkways are accessible, /spanspanclean/spanspan and functioning, and reports to leadership when exceptions are found./span/spanspan /span/p/li/ul/divdivullipspanspanMay greet customers, ensuring that for sales opportunities they are connected to a sales consultant /spanspanin a timely manner/spanspan. The Store Service Associate should be /spanspanwell prepared to /spanspandemonstrate/spanspan company technology to new customers to ensure they know the basics of Xfinity services./spanspan /span/spanspan /span/p/li/ul/divdivullipspanspanPerforms/spanspan non-sales/spanspan customer service transactions including but not limited to, equipment returns and swaps, /spanspancustomer pick up for “/spanspanbuy-online-pick-up/spanspan” in-st/spanspanore order fulfillment/spanspan./span/spanspan /span/p/li/ul/divdivullipspanspanServes as an in-store expert for Xfinity Mobile support/spanspan. /spanspan /spanspanProvid/spanspaning/spanspan in-store /spanspanpost-sales/spanspan support for device data transfers and phone number ports./span/spanspan /span/p/li/ul/divdivullipspanspanSupports the onboarding of /spanspana/spanspan Xfinity Mobile /spanspancustomer, post-sale or in tandem with a sales representative, which may involve /spanspanassisting/spanspan customers set up online accounts, data transfer, mobile device education, or /spanspanassisting/spanspan with account set up errors./span/spanspan /span/p/li/ul/divdivpspan /span/p/divdivullipspanspanAssists Store Leadership in Inventory and /spanspanMerchandising responsibilities/spanspan:/span/spanspan /span/p/li/ul/divdivullipspanspanFrequently checks and inspects the back of the store for clean, secure, and appropriately placed inventory/spanspan.  /spanspanAssists/spanspan with receiving inventory and properly stocking the back of house to store standards./span/spanspan /span/p/li/ul/divdivullipspanspanHelps the leadership team by conducting the weekly cycle count process and helps look for opportunities to improve the store count process./span/spanspan /span/p/li/ul/divdivullipspanspanKnows current processes and procedures/spanspan a/spanspannd suggests improvements that enhance the customer and/or store experience./span/spanspan /span/p/li/ul/divdivullipspanspanReadily adjusts and adapts to store management priorities and directio/spanspann, /spanspanalways /spanspandemonstrating/spanspan professionalism and integrity./span/spanspan /span/p/li/ul/divdivullipspanspanMust be able to carry and /spanspanlift up/spanspan to 25/spanspan-/spanspanpound boxes, stand and move about the store constantly./span/spanspan /span/p/li/ul/divdivullipspanspanRegular, /spanspanconsistent/spanspan and punctual attendance. Must be able to work nights and weekends, variable schedule(s/spanspan)/spanspan and /spanspanovertime/spanspan as necessary./span/spanspan /span/p/li/ul/divdivullipspanspanOther duties and responsibilities as assigned./span/spanspan /span/p/li/ul/div/divp/ppbEmployees at all levels are expected to:/b/pp/pulliUnderstand our Operating Principles; make them the guidelines for how you do your job./liliOwn the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services./liliKnow your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences./liliWin as a team - make big things happen by working together and being open to new ideas./liliBe an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers./liliDrive results and growth./liliSupport a culture of inclusion in how you work and lead./liliDo what#39;s right for each other, our customers, investors and our communities./li/ulp/ppbDisclaimer:/b/pp/pulliThis information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications./li/ulp/pp/pp/pp style="text-align:inherit"/pp style="text-align:inherit"/pdivdivdivdivdivdivdivp style="text-align:left"bSkills/b/p/div/div/div/div/div/div/divCommunication, Customer-Focused, Professional Integrity, Resilience, Self Motivation, Teamwork, Workplace Organizationp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"bCompensation/b/pBase Pay: $15.00p style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the a target="_blank" href="https://jobs.comcast.com/benefits"compensation and benefits summary/a on our careers site for more details. /pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later./pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"bEducation/b/pHigh School Diploma / GED (Required)p style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:inherit"/pp style="text-align:left"bCertifications/b (if applicable)/pp/ppbRelevant Work Experience/b/p0-2 Yearsp style="text-align:inherit"/pp style="text-align:inherit"/pComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.