Member Contact Specialist I

pDescription/ppstrongEmployment Type:/strong Full-Time, Hybrid #LI-HYBRID/ppbr//ppstrongEntry Salary Range:/strong $15.53-$18.63 per hour with an incentive opportunity based on individual performance./ppnbsp;/ppstrongComprehensive Benefits Package/strong/ppWe're committed to supporting your well-being and work-life balance through a robust benefits offering:/pullistrongHealth amp; Wellness/strong ul liMedical, dental, and vision insurance to keep you and your family healthy./li /ul/lilistrongFinancial Peace of Mind/strong ul li401(k) with company match, life insurance, and disability coverage./li /ul/lilistrongTime Off/strong ul liGenerous paid time off (PTO), paid holidays, and paid parental leave./li /ul/lilistrongProfessional Growth/strong ul liLearning and development programs, plus tuition reimbursement to support your career journey./li /ul/lilistrongAdditional Perks/strong ul liFree Telemedicine/li liEmployee Assistance Program (EAP)/li liWellness initiatives/li liPaid Community Action Volunteer Hours/li /ul/li/ulp*Parental Leave and Tuition Reimbursement are available after one year of servicenbsp;/ppbr//ppstrongAdvia offers a bilingual premium for this role. /strongThis premium acknowledges and compensates bilingual employees who regularly use their language skills to assist our members. Proficiency testing is required, with a specific need for Spanish language proficiency./ppbr//ppstrongWhat you’ll do:/strong/ppYou will get to provide outstanding service and support to our members and your fellow Advians. You will be the expert, to answer member’s questions, service their accounts, and recommend products and services that will best fit their financial needs. You will receive incoming calls and offer solutions whether that be a product, service or resource that the caller requires (or could benefit from) while creating an exceptional experience. You will get to be the voice of Advia./ppbr//ppstrongWhat to know about Advia:/strong/ppAdvia is a fast-growing Credit Union. We are in the top 3% of credit unions in the United States and serve almost 200,000 members with assets over $3 Billion. We are deeply rooted in the communities we serve and have a passion for placing our members needs above all else. Our culture can only be described as “work hard, play hard.”/ppbr//ppstrongWhy you should work for us:/strong/ppThere are a lot of reasons why you should join the Advia team. As a team member of Advia, you can expect regular and constructive guidance, development opportunities, great benefits, dedicated co-workers, and engaged leaders. We are committed to Equal Employment Opportunity and are a proud Veteran amp; Military Friendly Employer. We would encourage you to come see the Advia life!/ppbr//ppstrongExcited to hear more…here are the deets of the position:/strong We are looking for people that are dedicated, driven and willing. Fostering relationships and building trust is what we do! Our members depend on us to display the highest level of service by maintaining accuracy/confidentiality/efficiency, knowing our products and services, and offering them the best solutions to fit their needs. Advia’s Member Contact Specialists are always geared up and ready to provide quick responses and on the spot solutions. This position is very fast paced and fun! So, get your positive, outgoing, people helping people mentality ready and make sure you are verbally ready to rock and roll while you are here!/ppbr//ppstrongWhat you’ll need:/strong/pulliA willingness to learn and desire to be coached./liliStrong communication skills./liliAbility to ask questions for clarification./liliPatience./liliCustomer service experience is strongly preferred, but we can teach this too!/liliA team centered mentality./liliA passion for helping people./li/ulpbr//ppstrongWant to see more?/strong/ppCheck us out on our social media for an inside look at what the #advialife is all about./p