Front Desk Supervisor

divubA bit about us/b/u/divdivspan style="font-size: 11pt"At Placemakr, home meets hospitality. We’ve combined the best of apartment living, vacation rentals, and hotel stays into one experience. We partner with developers, property operators, and investors to curate a collection of apartment-like spaces in hand-picked neighborhoods. Our tech-enabled buildings create one-of-a-kind guest experiences and add tremendous value to the underlying real estate. Whether guests are with us for a night, a year, or somewhere in between, these are more than just spaces to spend the night — they’re a place to call home./span/divdivspan style="font-size: 11pt" nbsp;/span/divdivspan style="font-size: 11pt"Our property team members help our buildings thrive by focusing on execution and ensuring a great experience for both residents and guests. Our non-property team members support property execution and the evolution of other areas within our platform.nbsp;They can enjoy remote-first work with the freedom to choose their location — as long as they have access to a workspace and reliable Wi-Fi. We believe collaboration is key, so our remote-first teams and property leaders have biannual in-person get-togethers at various locations across the US./span/divdivbr/divdivspan style="font-size: 11pt"From corporate non-property team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence./spani style="font-size: 11pt"nbsp;/i/divdivbr/divdivubThe impact you'll have/b/u/divdivspan style="font-size: 11pt"At Placemakr, our obsession with exceptional service doesn’t stop at our guests, residents and partners – it encompasses our team members as well. As a Front Desk Supervisor, you will play a pivotal role in ensuring a seamless and collaborative experience for our team members while setting the tone for our front of house operations. We are seeking individuals who champion Placemakr’s Community Norms and take a hands-on approach to supporting the day-to-day efficacy of front desk operations. As an integral member of our on-site property team and a future leader at Placemakr, you will embody our Property Team Mission with each guest and team member interaction, lead by example to uphold a positive team culture in alignment with property goals, and ultimately ensure that our guests are delighted by the experiences our Guest Experience Associates create.nbsp;nbsp;/span/divdivbr/divdivThis position requires open availability for scheduling including nights, weekends and holidays. The exact hours and days of the week and weekend that you will be scheduled will be rotational./divdivbr/divdivbuOur benefits amp; perks/u/b/divdivspan style="font-size: 16px"Competitive pay ratenbsp;/span/divdivspan style="font-size: 16px"Generous monthly bonus program of up to $500/monthnbsp;/span/divdivspan style="font-size: 16px"Company stock optionsnbsp;/span/divdivspan style="font-size: 16px"401k + 4% employer matching programnbsp;/span/divdivspan style="font-size: 16px"Medical, Vision amp; Dental Insurance plan optionsnbsp;/span/divdivspan style="font-size: 16px"Flexible Spending Account amp; Health Savings Account optionsnbsp;/span/divdivspan style="font-size: 16px"15 days of accrued paid time off (PTO) per year, with the flexibility to use it, roll it over, or cash it out!nbsp;/span/divdivspan style="font-size: 16px"PTO increases to 20 days per year after 2.5 years of employmentnbsp;/span/divdivspan style="font-size: 16px"Enjoy a paid day off for your birthday to celebrate your day, your way!nbsp;/span/divdivspan style="font-size: 16px"Paid Parental Leavenbsp;/span/divdivspan style="font-size: 16px"Paid Life Insurancenbsp;/span/divdivspan style="font-size: 16px"Flexible scheduling (including 3- and 4-day full-time work weeks, location- and position-dependent) to support work-life balance for allnbsp;/span/divdivspan style="font-size: 16px"Transparent position development which provides you with the ability to increase your pay by at least $2/hr in as fast as 9-months (position-dependent)nbsp;/span/divdivspan style="font-size: 16px"Exclusive, Placemakr-branded swag through our Placemakr Stars Programnbsp;/span/divdivspan style="font-size: 16px"Weekly Paychecks, plus ZayZoon as an option to access your paycheck before your paydaynbsp;nbsp;/span/divdivspan style="font-size: 16px"Plus, discounts to stay at select Placemakr properties all over the USnbsp;/span/divdivspan style="font-size: 16px"nbsp;/span/divdivspan style="font-size: 16px"*The exact benefit terms and coverage are detailed in the Employee Handbook. Please note that Placemakr has the right amend policies and are subject to change.nbsp;/span/divdivbr/divdivThis position will be based in Phoenix, AZ and pays $a rel="noopener noreferrer" class="postings-link" href="http://19.0.0.25/hr"26/hr/a. /divbr/br/bYour typical day/bbr/liConsistently provide an exceptional experience to all Placemakr guests, residents and partners by embodying what our guests should think of as a trusted friend and local insider.nbsp;/liliFoster a "one team" mentality by collaborating effectively with all property team members, contributing to a cohesive and supportive work environment.nbsp;/liliMaintain a safe, secure and compliant environment for team members and guests by adhering to established Placemakr and property-specific policies and procedures, including emergency protocols, attendance policies and conduct expectations.nbsp;/liliSpend 100% of your time playing an active role in managing day-to-day execution, including providing support to your front desk team and our guests with any tasks necessary to maintain operational excellence (including check-ins and check-outs, room assignments and answering guest questions), delegating tasks, resolving open balances and effectively communicating across departments.nbsp;/liliConduct regular audits of team member’s check-in and check-out processes to ensure adherence to company standards and provide feedback to your property leader on observed trends or issues.nbsp;/liliLead by example as a top performer to help your team achieve and maintain Placemakr standards for excellence, including employee engagement ratings, NPS scores, brand standards, and consistently positive customer reviews.nbsp;/liliEffectively resolve escalated guest issues with autonomy, exercising exceptional judgement and decision-making skills.nbsp;/liliConsistently train new hires on guest service and operational standards and share best practices with new hires and tenured colleagues to foster a culture of continuous improvement.nbsp;/liliSupport your property leader in the day-to-day management of a team of Guest Experience Associates, by leading daily stand-ups and chat-ins, providing in-the-moment feedback, assisting in tracking of time and attendance infractions and ensuring shift coverage for call-offs.nbsp;/liliBegin developing your people leadership skills by observing or partnering with your property leader during performance scorecard conversations, interviewing and scheduling duties.nbsp;/liliAssist in the tracking of inventory and proactively communicate inventory-related concerns to your property leader.nbsp;/liliAdditional duties and responsibilities, as assigned.nbsp;/libr/br/bWhat it takes/bbr/li3+ years of previous experience delivering excellent customer service in environments such as hospitality, retail, multi-family or food amp; beverage.nbsp;/lili1+ year of experience as a team lead, supervisor or mentor which allows you to excel at supervising all guest-facing team members during your shift.nbsp;/liliPrevious experience communicating effectively (including utilizing proper grammar, spelling and punctuation as well as a personable yet professional tone) with internal and external customers, both verbally and in writing.nbsp;/liliDemonstrated experience effectively resolving escalated guest issues with a high-level of autonomy.nbsp;/liliDemonstrated experience with effectively communicating in-the-moment feedback to team members in an appropriate way.nbsp;/liliYou lead by example, have a can-do attitude and the ability to work effectively in a collaborative environment, contributing to a culture of proactive communication, unity and mutual support.nbsp;/liliYou exceed expectations in all Guest Experience Associate III skills.nbsp;/liliYou embody our Property Team Mission of Customer, Consistency and Community (Norms)./liliYou lead by example and embody the core values of Placemakr. You Own It. You Make It Better. You Treat People Right.nbsp;nbsp;nbsp;/liliFront Desk Supervisors will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our Front Desk Supervisors and an exceptional guest experience.nbsp;/libr/br/divubOur community norms/b/u/divdivGreat people are the key to our success. From corporate team members to our property teams and leaders, we’re looking for collaborative, driven individuals to join us as we continue to expand our presence across the US. Most importantly, we create positivenbsp;community normsnbsp;that shape our company culture and inform how we do business:/divdivbr/divdivbWe own it./b/divdivbWe make it better./b/divdivbWe treat people right./b/divdivbr/divdivApplicants must be legally authorized to work in the United States and meet our age requirements of 18 years or older in order to be considered for employment with Placemakr.nbsp;/divdivbr/divdivPlacemakr will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our team at recruiting@placemakr.com/divdivbr/divdivAll your information will be kept confidential according to EEO guidelines. Placemakr values diversity of all kinds, and is committed to building a diverse and inclusive workplace where we learn from each other. We are an equal opportunity employer andnbsp;span style="font-size: 15px"evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics./span/divdivbr/divdivspan style="font-size: 10px;"Placemakr participates in the E-Verify program as part of our hiring process in order to stay committed to maintaining a legal workforce and complying with all applicable employment laws. E-Verify is a federal system that allows employers to confirm the employment eligibility of newly hired employees by comparing information from an employee’s Form I-9 to data from U.S. Department of Homeland Security and Social Security Administration records. All new hires will be required to complete the Form I-9 and may be verified through the E-Verify system. For more information about E-Verify, please visitnbsp;/spana style="font-size: 10px;" href="https://www.e-verify.gov./"www.e-verify.gov./a/divdivbr/divdivbIf you don’t meet 100% of the above qualifications,nbsp;we still encourage you to apply!nbsp;/b/div