Winter Guest Service Agent - Full-time

strongCompany Description:/strongpMadeline Hotel amp; Residences, Auberge Resorts Collection is proud to be the only Forbes Travel Guide five-star resort in the historic community of Telluride, Colorado. Named one of the Top 10 in the U.S. by Travel + Leisure, this luxurious property blends Auberge’s distinctive flair for authentic and elevated experiences with the local flavor of the destination. Surrounded on three sides by the dramatic 14,000-foot peaks of the San Juan Mountains, Madeline has become the region's premier year-round basecamp for alpine adventure.#xa0;Our#xa0;talented team is world-class with a strong commitment to service standards and#xa0;a#xa0;passion for#xa0;creating unique and authentic experiences.#xa0;#xa0;Employment at The Madeline encompasses both professional enrichment and competitive benefits, including: team member rates, team member discounts, ski and wellness reimbursement and tuition reimbursement.#xa0;/ppThe targeted compensation range for this full time year round, non-exempt position is $19.50 per hour.#xa0;/ppOur Winter Season is November 26th-April 15th./pstrongJob Description:/strongpEmbark on a dynamic role as a Guest Service Agent, where your passion for hospitality and impeccable customer service will shine. As the welcoming face of our establishment, you will ensure every guest enjoys a seamless and memorable stay, providing personalized assistance and exceeding expectations at every touchpoint./pulliWelcome guests upon arrival, facilitate efficient check-in processes, provide room keys, and ensure accurate and timely check-out procedures./liliAddress guest inquiries, concerns, and requests promptly and professionally, offering information about hotel services, local attractions, and amenities./liliManage room reservations, confirm guest details, and assist in room assignments, ensuring accuracy and alignment with guest preferences./liliHandle and resolve guest issues, complaints, or challenges, finding effective and timely solutions to enhance overall satisfaction./liliServe as a communication hub between guests and various hotel departments, ensuring smooth coordination of services and maintaining accurate records of guest interactions./li/ulstrongQualifications:/strongulli1 year in a similar role/liliStrong interpersonal and communication skills/liliAbility to handle multiple tasks efficiently/liliFamiliarity with hotel management systems and basic computer skill/li/ulstrongAdditional Information:/strongpAuberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge./p