Customer Service Representative

Job Summary :

As a Customer Success Representative, you will work with assigned Surface Prep outside sales team to support them and their customers by managing Surface Prep rentals in ARMS rental system, managing rental rate pricing, providing support to service dept. on repair orders and communicating with customer for approvals and repair status. You will also work with vendors for pricing updates and product availability. Responsibilities also include processing orders, customer quotes, status of shipments, sales information management, product information, and customer relationship building. This role will support our sales team in being able to focus on increasing sales.

Job Description :

• Pay Range = $19.00 to $22.55/hour
• Maintains customer satisfaction by providing problems-solving resources.
• Participates in onboarding new customers.
• Build strong relationships with customers and outside sales representatives.
• Answers customers’ questions and be readily available to meet their needs.
• Provides order management services to clients. Activities include helping clients with order quoting, order processing, order fulfilment, order review, order entry, order dispatch & support, order payment, etc.
• Ensures timely release of orders and a fulfilment of pre-established standards and policies to achieve customer satisfaction.
• Monitors open orders and resolves order issues and processing errors.
• Works directly with vendors on late orders.
• Manages customer details for accuracy.
• Acts as a liaison between the customer service department and other divisions in the company.
• Work in a team environment to ensure no disruptions to customers.
• Follows established company policies and procedures.
• Achieves customer service department objectives by contributing customer service information.