Site Manager

VIBRANT is a leading North American Commercial Marketing firm. We help our partners succeed by delivering engaging experiences and capabilities.

We’re thrilled to announce the launch of VIBRANT Studios, our new immersive division! This cutting-edge studio is dedicated to connecting stories with audiences through the infinite power of immersive experiences. Join us on this interactive and fun journey and explore the future of storytelling. Discover more at en.

As the Site Manager of the D&D Immersive Quest, you’ll lead the front-of-house team and oversee daily operations to ensure a seamless guest experience. You’ll manage staffing, scheduling, payroll, and retail while working closely with the Sr. Operations Manager, tech team, and F&B partners to keep the adventure running smoothly. This role requires strong leadership, operational expertise, and the ability to guide a large team in a fast-paced, live events environment.

Please note, this is a short-term contract opportunity of 4 months.

Key Responsibilities:

• Oversee staffing, including hiring, training, coaching, scheduling, and, when necessary, disciplinary action or dismissals.
• Manage payroll, scheduling, and attendance tracking for all hourly staff
• Lead day-to-day operations across ticketing, retail, and guest services, ensuring smooth show flow and guest satisfaction
• Oversee the retail store, ensuring accurate inventory, merchandising, and sales performance to meet company standards and set KPI’s
• Liaise with the Sr. Operations Manager to provide daily reports and escalate concerns quickly
• Work closely with the tech team to identify and resolve operational or show-related issues quickly
• Oversee F&B partners and coordinate operations to ensure smooth integration with guest flow
• Conduct pre- and post-shift briefings, ensuring clear communication and alignment across teams
• Ensure compliance with safety, risk management, and operational policies and monitor guest-facing areas for cleanliness, readiness, and quality of experience
• Prepare and submit daily and weekly operational reports, including attendance, guest feedback, and incident reports
• Serve as an escalation point for guest concerns, ensuring timely and professional resolutions while maintaining excellent customer service
• Lead with a hands-on approach, able to step into any position as needed to support the team
• Other duties as assigned

Required Qualifications:

• Minimum 2–3 years of management experience, preferably in live events, attractions, hospitality, or entertainment
• Proven experience managing large teams in a dynamic, guest-facing environment
• Strong leadership, communication, and problem-solving skills
• Demonstrated ability to handle scheduling, payroll, and staff management
• Experience with POS systems, retail operations, or ticketing systems
• Mid-level computer skills, including reporting and scheduling software
• Strong background in customer service with the ability to resolve issues quickly and effectively
• Flexible availability, including evenings, weekends, and holidays
• Ability to work under pressure, adapt quickly, and make sound decisions in real time
• Professional, guest-focused attitude with excellent organizational skills

Preferred Qualifications:

• TABC Seller/Server Certification (for alcohol service)
• Food Handler or Food Protection Manager Certification (for safe food handling)
• Current First Aid and CPR certification from a recognized provider (e.g., American Red Cross, American Heart Association)
• Previous experience in event operations, immersive entertainment, or attractions management
• Multilingual abilities

VIBRANT is dedicated to producing immersive experiences that transport our audiences to new and exciting worlds. Join us in creating unforgettable journeys through your exceptional set design expertise.

VIBRANT is an equal opportunity employer. Should you require accommodations during the hiring process, please reach out to our Talent & Culture Team.