Project Manager III (Process Change Management)

Title: Project Manager III (Process Change Management)
Location: Waukegan Road, Libertyville Township, IL 60044/Hybrid (Tue-Wed-Thur Onsite)
Duration: 12 months

Job Description:
User Experience resource will partner with the Associate Director, Procurement User Experience to ensure the Change Management Strategy is followed and consistent across workstreams and capability pillars.

The following activities are expected:
Change Management Assessment
Case for Change

• Leader Alignment & Action Plan
• Stakeholder Assessment and Map
• Change Roadmap
• Change Dashboard

Change Management Development

• Change Impact Assessment
• Change Readiness Assessment
• Communication and Engagement Plans
• Training Plan
• Change Network Approach
• Coordination of training and other change management events

Change Management Application / Delivery

• Develop new/update existing training materials, support documentation, work Instructions, and required training courses.
• Instructional Design Training development as determined during the Training Plan (possibility of Virtual Instructor Led and Web Based Training)
• Collaborate to publish, upload, test and maintain training content with client's Training Learning protocols as determined (i.e. Procurement Academy, SAP Learning Center, LERN, ComplianceWire, etc.)
• Implement Communication and Engagement Plans
• Implement Training Plan (training development, delivery, tracking, etc.)
• Implement Change Network
• Document Lessons Learned

A combination of the following Change Management tools will be leveraged:
Sponsorship:

• Align procurement leaders on the benefits and guiding principles to establish ownership and accountability.
• Ensure sponsors and procurement business partners are up to date on integration activities, risks, and overall status. Sponsors act as change agents to role model behavior and communicate. Change

Management Approach:

• Develop robust integrated change management plans to build excitement and momentum of the S2C Technology area, both within procurement and the broader client's procurement business partners.
• This will include management across Genesis of an integrated communications calendar, coordination of functional communication events, coordination of training and other change management events, and overall management of Project Genesis SharePoint site.

Adoption & Reinforcement:

• Plan and prepare for Hypercare support of users in the month after Technology wave go-live.
• Plan and prepare with workstream and capability teams to transition to 'run-state'.
• Ensuring self service capabilities of all documentation and supporting materials.