Customer Service Representative

Physicians Hearing Network is the only provider of hearing services in primary care practices across the country. We are an industry leader, growing quickly, and revolutionizing where patients will access hearing care services in the future!  

Do you want to join the revolution and be part of a team that, together, is making a meaningful difference in the lives of others across the country?

We are excited to offer a full-time opportunity for a Customer Service Representative at our corporate office in San Antonio, Texas. Becoming part of the PHN team means joining a supportive, team-centered culture that values teamwork, encouragement, and shared success. The ideal candidate will have strong attention to detail and serve as a caring, compassionate bridge between patients and hearing healthcare professionals.

Responsibilities

• Answer incoming calls and patient calls
• Schedule and confirm patient appointments
• Make outbound scheduling calls to patient lists for assigned practices
• Conduct insurance verifications
• Order supplies, conduct inventory, and ship items for clinics
• Monitor daily activity
• Process manufacturer invoices
• Assist in onboarding new employees and special projects
• Provide support to our field managers and healthcare providers
• Other duties as assigned

Requirements

• At least 2 years of experience in the medical field, preferably in a patient-facing role (front office, receptionist, etc.)
• At least 2 years of experience in a customer service role
• Bilingual in English and Spanish
• Experience in insurance verification (preferred)
• High school diploma (or equivalent)
• Proficient in using Microsoft Office: Word, Excel, and PowerPoint
• Exemplary customer service
• Highly organized and professional

Benefits

Physicians Hearing Networks offers a full benefits package including:

• Health, dental and vision insurance
• Paid time off
• Retirement plan

Compensation

$20.00 per hour