UTS- Temporary Patient Accounts Representative at UNC Chapel Hill

Posting Number:

PG195333TM

Position Number:

48SM111

Position Type:

Temporary

Essential Job Duties:

The Patient Accounts Representative is responsible for front-line, patient-facing duties within the office. This position handles incoming phone calls, assists walk-in patients, processes mail and faxes, and supports patients with billing and account inquiries related to both dental and medical services. The role requires professionalism, attention to detail, and strong communication skills to ensure a positive and efficient patient experience.

Is Time Limited:

Yes

If Yes, Appointment Length:

TBD

Wolfpack Perks and Benefits:

As a Pack member, and can enjoy designed to enhance your personal and professional well-being.
What we offer:

• Enhance your career with
• non-revenue generating sporting events for free.
  
  

Attain Work-life balance with our , , and that aim to build a thriving wolfpack community.

Disclaimer: Perks and Benefit eligibility is based on Part-Time or Full-Time Employment status. Eligibility and Employer Sponsored Plans can be found within each of the links offered.Job City & State:

Chapel Hill, NC

Classification Title:

Temporary-Technical/Paraprofessional

Working Title:

UTS- Temporary Patient Accounts Representative at UNC Chapel Hill

Work Schedule:

40 hours; Monday - Friday from 8 am - 5 pm

Other Work/Responsibilities:

• Strong interpersonal and verbal communication skills
• Professional demeanor and commitment to providing excellent customer service
• Ability to manage multiple tasks and prioritize in a busy environment
• Proficient in Microsoft Office and comfortable working with databases and digital records
• Detail-oriented with strong problem-solving and organizational abilities
• Knowledge of HIPAA and patient confidentiality requirements

Minimum Experience/Education:

• High school diploma or GED required
• 1–2 years of experience in a healthcare, dental, or customer service setting

Department Required Skills:

• High school diploma or GED required
• Greet and assist patients and visitors in a courteous and professional manner
• Answer incoming calls and direct inquiries to the appropriate department or team member
• Respond to patient billing questions, explain statements, and provide basic account information
• Accept and process patient payments; provide receipts and documentation as needed
• Handle incoming and outgoing mail, including scanning, sorting, and distributing faxes
• Log and track patient inquiries, correspondence, and documentation in accordance with office procedures
• Collaborate with billing, clinical, and administrative staff to resolve patient account issues
• Maintain confidentiality of patient information in compliance with HIPAA and institutional policies
• Ensure desk and waiting area remain clean, organized, and professional

Preferred Years Experience, Skills, Training, Education:

• Experience with patient billing systems, insurance processes, and EHR/EMR systems preferred
• Background in both dental and medical billing environments strongly preferred

Required License or Certification:

n/a

Valid NC Driver's License required?:

No

Commercial Driver's License Required?:

No

Anticipated Hiring Range:

$18.00/hourly

Job Open Date:

07/28/2025

Quick Link:EEO:

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.