Danish Speaking Customer Service for Biotechnology industry - Athens

Mercier Consultancy Europe invites applications for the position of Danish Speaking Customer Service Agent for the Biotechnology industry, located in Athens. In this vital role, you will be responsible for providing high-quality support to our Danish-speaking clients, addressing a range of inquiries related to biotechnological products and services. Your specific responsibilities will encompass assisting customers with product information, order processing, and troubleshooting various inquiries. If you possess a strong background in customer service combined with a keen interest in biotechnology, we encourage you to apply for this opportunity to join our esteemed team.

Responsibilities

• Provide exemplary customer service in Danish for inquiries associated with biotechnology products and services.
• Assist clients with product orders, specifications, and related queries in a timely and professional manner.
• Effectively troubleshoot and resolve customer issues to ensure satisfaction.
• Maintain thorough documentation of all customer interactions and feedback.
• Collaborate with technical and sales teams to meet customer expectations and requirements.
• Keep abreast of product knowledge and industry advancements to deliver informed support.
• Gather customer feedback and relay it to relevant departments for continuous improvement.

Requirements

• Fluency in Danish and English, both written and spoken.
• Prior experience in customer service, particularly within the biotechnology or life sciences sector is highly desirable.
• Strong verbal and written communication skills oriented towards customer satisfaction.
• Ability to comprehend technical product information and convey it effectively to customers.
• Familiarity with customer service software or databases will be considered an asset.
• Detail-oriented with the capability to manage multiple inquiries simultaneously.
• Flexibility to work varying hours to accommodate client needs may be required.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Relocation Package
4. Fully Paid Training
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...