Help Desk Analyst

We are seeking a ServiceNow Support Specialist to assist with managing and resolving user inquiries via the ServiceNow platform. Key Responsibilities: Respond to and resolve ServiceNow tickets related to training inquiries Troubleshoot platform issues and escalate complex problems Provide guidance on ServiceNow usage Support administrative tasks such as printing/shipping materials and coordinating room logistics Top 3 Requirements: Proven experience using ServiceNow (SNOW) Strong sense of urgency and responsiveness Excellent communication skills Ideal Candidate: A detail-oriented, customer-focused detail oriented with a background in IT service management tools and a proactive approach to problem-solving.• Previous experience using ServiceNow or similar IT service management tools.
• Strong communication skills with the ability to provide clear and concise guidance.
• Demonstrated ability to manage multiple tasks with a sense of urgency.
• Experience in administrative support, including handling logistics and materials.
• Customer-focused mindset with a commitment to delivering high-quality service.
• Familiarity with troubleshooting and resolving technical issues.
• Organizational skills to manage records and maintain accurate documentation.
• Ability to work collaboratively within a team environment.