Patient Service Representative - Full-time

Job Description Summary: MaineGeneral Health is seeking a motivated and detail-oriented Per Diem Patient Service Representative (PSR) to join our team in Gardiner. This is a great opportunity for someone who enjoys flexibility and wants to provide exceptional customer service while supporting patients and clinical teams. Job Description: Key Responsibilities: + Welcome patients and visitors, ensuring a positive and professional experience. + Manage patient scheduling, check-ins, and check-outs. + Accurately verify and update patient demographic, insurance, and billing information. + Collect co-pays, deductibles, and other payments as needed. + Answer phone calls, respond to inquiries, and direct messages appropriately. + Work collaboratively with clinical and administrative staff to maintain smooth operations. + Maintain patient confidentiality and comply with HIPAA and MaineGeneral policies. Qualifications: + Customer service or healthcare office experience preferred. + Excellent communication and organizational skills. + Ability to adapt to changing schedules and work in a team-oriented environment. + Familiarity with electronic health records (EHR) is a plus. Scheduled Weekly Hours: 0 Work Shift: Job Exempt: No Benefits: Supporting all aspects of our employees’ wellness – physical, emotional and financial – is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future. Physical Wellness: We offer wellness programs and resources to provide employees access to resources for a healthy lifestyle. Emotional Wellness: When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household. Financial Wellness: + An employee discount program is available to all employees for services provided by MaineGeneral Medical Center. + We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan. Career Mobility: Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource – they’re how we grow our business and care for our community. Equal Opportunity Employer M/F/Vet/Disability Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 . Equal Opportunity Employer M/F/Vet/Disability: In furtherance of MaineGeneral's policy regarding Equal Employment Opportunity, MaineGeneral has developed a written Affirmative Action Program which sets forth the policies, practices and procedures that MaineGeneral is committed to in order to ensure that its policy of nondiscrimination and affirmative action is accomplished. The Affirmative Action Plan for Veterans and Individuals with Disabilities is available for inspection by any employee or candidate for employment upon request, during normal business hours, in the Human Resources Department. Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) 861-3440 . EEO is Law (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf)