Revenue Recapture Specialist

About the Role: We are seeking a motivated and results-driven Revenue Recapture Specialist to join our team. In this role, your primary focus will be collecting outstanding accounts receivable balances and reducing delinquent accounts. Success in this position is rewarded directly through a performance-based incentive plan, making it an ideal opportunity for individuals who thrive in a goal-oriented, competitive environment.

Why You’ll Want to Work Here:

• Core values that we live every day – not just words on a page: We Win Together, Today Not Tomorrow, Performance Not Politics
• Performance pay directly tied to results – You deliver for us, we deliver for you
• Benefits you will use – Full medical, dental, and vision packages including fully employer paid options
• Secure your financial future – 401(k) with company match
• We invest in your future – ongoing training that directly results into bigger career opportunities combined with continuous education stipends
• Speed and scale – Work with a company that operates at the speed of a start up with the investment backing of institutional investors

Revenue Recapture Specialist Key Responsibilities:

• Proactively manage and collect on past-due accounts to reduce overall AR balances.
• Contact customers via phone, email, and written correspondence to secure payment.
• Negotiate payment arrangements and settlements while maintaining positive customer relationships.
• Monitor customer accounts and follow up on invoices approaching delinquency.
• Accurately record collection activity and customer communications in company systems.
• Partner with internal teams (operations, billing, sales) to resolve disputes or discrepancies delaying payment.
• Track and report collection results against monthly targets.
• Recommend accounts for escalation, legal action, or write-off when necessary.

• Identify and execute inside sales cross-selling opportunities when engaging with customers, promoting additional services to strengthen customer relationships and increase revenue.

• Monitor and respond to negative online customer reviews, working to resolve underlying issues and restore customer confidence while reinforcing a positive company reputation.

Revenue Recapture Specialist Qualifications:

• 2+ years of experience in collections, accounts receivable, or credit & collections.
• Proven track record of meeting or exceeding collection targets.
• Strong negotiation, communication, and problem-solving skills.
• High level of persistence, resilience, and ability to handle objections.
• Strong organizational skills with attention to detail.
• AR Collections Specialist Preferred Qualifications:
• Experience in service, construction, or trade industries.
• Familiarity with accounting/ERP systems (e.g., QuickBooks, SAP, NetSuite, ServiceTitan).

Revenue Recapture Specialist Interpersonal Qualifications:

• Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
• Exceptional problem-solving and conflict resolution abilities to improve things both big and small.
• Highly organized, ability to act quickly while still having attention to detail.
• Hold yourself to a higher standard and exhibit a high level of integrity.

About the Company: Since 1946, HL Bowman has remained a family-owned business. Our current Enders team of father-and-son owners, Dennis and Bryan Enders are the second and third generations at our helm. Back in 1946, Herb Bowman started the business with Dennis’s parents. After Herb stepped down due to illness, Dennis’s parents continued the business with the American business dream in their sights—growing it organically with just the two of them. At HL Bowman, we treat both our residential and commercial customers with respect. You are family to us. From our very beginning, we base how we treat you on how we want to be treated. This resonates throughout every aspect of our HL Bowman team—from our phone interactions to our home appointments to our billing.

HL Bowman is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.