Information Technology Services Lead

Location: Presidio of Monterey, CA
Clearance: Active Secret

Overview:
Connexus Hub is hiring an ITS Lead to oversee enterprise IT Service Management and Regional Support Services. The ITS Lead ensures service desk operations, desktop support, device refreshes, and LMS support are delivered to standard, minimizing downtime for faculty and students.

Responsibilities:

• Lead teams delivering Tier 1/2 Service Desk, device imaging, software installs, and LMS support.
• Oversee lifecycle refreshes, coordinating with COR on surge schedules.
• Ensure compliance with SLAs for incident resolution, imaging turnaround, and vulnerability remediation.
• Report monthly performance metrics and identify opportunities for service improvement.
• Mentor technicians, ensuring training and cross-utilization readiness.

Qualifications:

• Bachelors degree in IT or related field.
• 7+ years IT service management experience, including 3+ years in a supervisory role.
• ITIL v4 certification required.
• Hands-on expertise with Ivanti, SCCM, Jamf Pro, and enterprise ticketing systems.
• Clearance: Secret.