Seasonal Customer Relations Agent - Remote - Now Hiring

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 20,000 associates who work at Five Below and they'll tell you there's no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.

It's all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!

Bring your energy, positivity, and problem-solving skills to the High Five Team at Five Below!

As a Seasonal Customer Relations Agent, you'll be on the front lines of delivering our promise to

WOW OUR CUSTOMERS-making every interaction fast, friendly, and unforgettable. If you love helping people, thrive in a fast-paced environment, and want to be part of a fun, supportive team, this role is for you!

Position: Seasonal Coordinator

Department: Customer Relations
Reports To: Team Lead and/or Customer Relations Manager
Location: Remote

What We're Looking For

• Full-time availability (40 hours/week) with potential for overtime
• Flexible schedule, including evenings, weekends, and holidays
• Fast learners who are tech-savvy and comfortable navigating multiple systems at once
• Open availability post-training (schedule to be determined)
• 2 Week Training Schedule: Monday through Friday, 9AM - 6PM (EST)

Job Summary

As a Seasonal Customer Relations Agent, you'll be the voice of Five Below-helping customers with questions, resolving issues, and delivering the kind of experience that keeps them coming back. You'll work closely with other teams across the company to ensure every customer interaction ends on a high note.

What You'll Do

• Engage with customers via phone (inbound/outbound) and email
• Assist with issues related to online and in-store purchases, including returns, product inquiries, order status, and store experiences
• Use problem-solving skills, available tools, and sound judgment to resolve concerns quickly and effectively
• Collaborate with other departments on service or product-related challenges
• Document all interactions accurately within the Zendesk ticketing system
• Identify recurring issues and share insights with the Management Team
• Participate in weekly High Five Team meetings to share updates and learnings
• Support other tasks and projects as assigned

What You'll Need to Succeed

• Strong problem-solving skills and a collaborative mindset
• Excellent verbal and written communication skills (Spanish a plus!)
• Patience, empathy, and the ability to stay calm under pressure
• Independent decision-making while knowing when to escalate or seek support
• Strong follow-up skills and commitment to seeing issues through to resolution
• Ability to thrive in a fast-paced, multitasking environment
• A positive, team-oriented attitude with a strong work ethic
• Reliable attendance + flexibility to work evenings, weekends, holidays, and overtime as needed
• Prior experience in customer support or an inbound call center environment preferred

Technical Requirements

• Proficient with Microsoft Office Suite and data entry
• Experience with Zendesk, OMS, or WMOS (a plus)
• Ability to troubleshoot basic IT issues and navigate multiple systems simultaneously
• Access to a reliable, high-speed internet
• A workspace that is free of clutter and distractions

Explore our benefits site to discover all the perks and support we offer! From health coverage to financial and personal wellness, we've got you covered-check it out today! benefits.fivebelow.com/public/welcome

Five Below is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

Five Below is committed to working with and providing reasonable accommodations for individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please submit a request and let us know the nature of your request and your contact information. crewservices.zendesk.com/hc/en-us/requests/new

BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as a Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below's Career Site to verify the posting. fivebelow.com/info/careers