Store Manager

Position Summary: Store Managers is responsible for all aspects of the store operations. Responsibilities include team member management, ensuring customer satisfaction, inventory control, achieving sale targets, and giving oversight to the interior & exterior of the store. The Store Manager will also assist customers in the selection of paints, coatings, colors, supplies, & spray equipment.

Job Responsibilities:

• Oversee and ensure the efficiency of all daily operational procedures.
• Achieve sales targets and profit plan by controlling expenses, determining the proper amount of inventory, and growing net contribution.
• Manage store accounts, contact accounts as assigned, and put data in CRM program.
• Work with the Sales Team as a contributor to overall regional sales targets & grow market share.
• Recruit, onboard, hire, and train new staff.
• Train new team members and provide ongoing education for all team members.
• Schedule and manage team member work hours, time-off requests, and store labor hours.
• Oversee sales of paints, coating, supplies, spray equipment, and also rentals of sprayers.
• Promote a work environment that is positive, customer-service oriented, and compliant with established company policies and procedures.
• Demonstrate a strong understanding of company products and be able to educate staff about products.
• Assist customers over the phone and in the store with selections, questions and orders regarding architectural, commercial, and industrial paint products, coating materials, and spray equipment.
• Prepare orders by mixing/tinting paint to customers specifications.
• Accurately identify and match paint colors.
• Accurately process checks, cash, and credit card transactions while maintaining a balanced cash drawer & safe.
• Load and unload the delivery vehicle as needed.
• Provide a high level of customer service, ensuring that customers are satisfied with the products and services.
• Ensure that customer issues are quickly and efficiently resolved.
• Manage miscellaneous tasks around the store such as stocking, cleaning, filing, organizing, etc.
• Performing and oversite of product management, including ordering, receiving, price changes, handling damaged products, and returns.
• Give oversight to interior & exterior maintenance, cleanliness, organization, & safety of property & premises.
• Other duties as assigned by General Manager.

Knowledge, Skills & Abilities:

• Previous Retail Management or management experience a plus.
• Must be a team player and demonstrate positive teamwork skills and multitasking.
• Excellent customer service skills and reliability.
• Ability to coach, provide feedback, and resolve conflict.
• Ability to effectively communicate with customers and store team.
• Strong prioritizing, interpersonal, problem solving & planning skills.
• Enjoy working in a fast-paced environment.
• Basic computer skills and cash handling / cashiering skills.
• Ability to lift 80 pounds frequently.
• School graduation, high school diploma or comparable certification (GED), some college preferred.
• Ability to work a flexible schedule which includes Saturdays to meet business demands.
• Commitment to ethical behavior and willingness to adhere to company policies.

Expectations:

• Help achieve the company's sales target goals/budgets.
• Stay within budgets & keep operational costs low.
• Be scheduled for 47 ½ average hours per week (per quarter).
• Be prompt & available at store as scheduled.
• Be the point of contact while the store is open.
• Lead team members with a servant heart.
• Maintain a positive atmosphere within the store and team.
• Be a person of integrity, committed to serving with excellence.
• Arrive before store opening time to set up store.
• Assure the store & storage areas remain at proper temperatures for inventory storage
• Communicate clearly, professionally, and in a prompt manner (emails, texts, phone calls, meetings, etc.)
• Assist with property maintenance, cleanliness, & assigned duties.
• Adhere to the company's mission & core values.
• Support the company's vision.