Restaurant Reservations

Restaurant Reservationist Job Description

Reporting to: F&B Managers and F&B Director

Summary of Position:

Responsible for answering restaurant and hotel phone calls and emails, operating Open Table, Opera, and providing quality service to all guests who call the Chateau Marmont. Supporting the management team as needed.

Summary of Essential Functions:

• Uphold Coyle, Forbes and all Service Standards.
• Reports to work as scheduled, in uniform, well groomed, and ready to be in position.
• Maintains professional relationships with all coworkers and guests.
• Maintain a positive attitude toward guests
• Follows checklists and standard operating procedures.
• Informs and gets verbal consent of Manager for all breaks – meal break, 10-minute break, bathroom break.
• Knowledgeable about property and have ability to assist guest with questions.
• Operate and manages Open Table and Opera.
• Answer restaurant and hotel telephones.
• Other tasks as assigned.

Reservationist (Particular):

• Answers the phone in a genuine and enthusiastic manner.
• Always answers the phone in a timely manner – does not avoid answering phone to finish a conversation with a co-worker.
• Never says “no” but instead offers another time, day or venue when we might be able to accommodate.
• Waitlists any guests that cannot be accommodated.
• Ensures that calls are being redirected to the appropriate station when on break.
• Never leaves phone station unless on a 10 minute or meal break. Always communicates and receives authorization to leave workstation.

Note: This job description is not intended to be a contract for employment, and the employer reserves the right to make any necessary revisions to the job description at any time.