Delivery Scheduling Associate - Full-time

div h4Job Details/h4 divstrongJob Location/strong: nbsp;nbsp;nbsp;FOUR OAKS Supercenter - FOUR OAKS, NC/div divstrongSalary Range/strong: nbsp;nbsp;nbsp;Undisclosed/div /div h4Description/h4p style="text-align:center"span style="font-size:12pt"span style="background-color:#dbe5f1"span style="font-family:Calibri,sans-serif"strongspan style="font-family:quot;Arialquot;,sans-serif"span style="color:#262626"Delivery Scheduling Associate /span/span/strong/span/span/span/p pspan style="font-size:12pt"span style="background-color:#dbe5f1"span style="font-family:Calibri,sans-serif"strongspan style="font-family:quot;Arialquot;,sans-serif"span style="color:#262626"CULTURE SNAPSHOT:/span/span/strong/span/span/span/p pspan style="font-size:12pt"span style="font-family:Calibri,sans-serif"span style="font-size:11.0pt"span style="font-family:quot;Arialquot;,sans-serif"Broad River Retail is an organization of integrity, diversity and culture working together for the purpose of lsquo;emFurnishing Lifersquo;s Best Memoriesrsquo;/em. At Broad River, we call all our employees ldquo;Memory Makers.rdquo;nbsp; We do this because we know everyone that works for our Company has the power to make positive memories not only for our Guests, but also for their families, co-workers, and communities.nbsp;/span/span/span/span/p pnbsp;/p pspan style="font-size:12pt"span style="font-family:Calibri,sans-serif"span style="font-size:11.0pt"span style="font-family:quot;Arialquot;,sans-serif"We take pride in training and developing our teams so that they can provide a premier customer experience to every Guest. Our Memory Makers are the driving force that has led us to being the largest and fastest growing Ashley licensee in the U.S. and landing us on the Top Places to Work list two years in a row in our industry. /span/span/span/span/p pspan style="font-size:12pt"span style="background-color:#dbe5f1"span style="font-family:Calibri,sans-serif"strongspan style="font-family:quot;Arialquot;,sans-serif"span style="color:#262626"AT A GLANCE:/span/span/strong/span/span/span/p pspan style="font-size:12pt"span style="font-family:Calibri,sans-serif"span style="font-size:11.0pt"span style="font-family:quot;Arialquot;,sans-serif"The Delivery Scheduling Associate reports directly to the Supply Chain Manager and is part of the Supply Chain Department. This role will support our Supply Chain Team by contacting guests and scheduling deliveries. Communication will occur once the product has either fully reserved or partially reserved to a guestrsquo;s order. The position plays a key part in ensuring a smooth delivery experience and timely follow-up with our guests./span/span/span/span/p pspan style="font-size:12pt"span style="background-color:#dbe5f1"span style="font-family:Calibri,sans-serif"strongspan style="font-family:quot;Arialquot;,sans-serif"span style="color:#262626"DAY IN THE LIFE AS THIS MEMORY MAKER:/span/span/strong/span/span/span/p ul lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="font-family:quot;Arialquot;,sans-serif"span style="color:black"Demonstrate enthusiastic support of corporate purpose, vision, mission, and core values. /span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="font-family:quot;Arialquot;,sans-serif"span style="color:black"Communicate open delivery dates to guests and schedule deliveries after receiving confirmation that the guest can accept deliveries. /span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="font-family:quot;Arialquot;,sans-serif"span style="color:black"Identify orders where guests cannot be contacted and set them up as Customer Will Call to ensure accurate tracking and prevent delivery delays./span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="font-family:quot;Arialquot;,sans-serif"span style="color:black"Partner with stores to consolidate order fulfillments when necessary/span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="font-family:quot;Arialquot;,sans-serif"span style="color:black"Develops and maintains positive, service-oriented relationships with other departments and retail stores./span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="font-family:quot;Arialquot;,sans-serif"span style="color:black"Assists management with other projects, reports, and assignments as needed./span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="font-family:quot;Arialquot;,sans-serif"span style="color:black"Follow defined process and policy standards across the department./span/span/span/span/li /ul pspan style="font-size:12pt"span style="background-color:#dbe5f1"span style="font-family:Calibri,sans-serif"strongspan style="font-family:quot;Arialquot;,sans-serif"span style="color:#262626"WHAT YOUrsquo;LL NEED TO SUCCEED:/span/span/strong/span/span/span/p ul lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="font-family:quot;Arialquot;,sans-serif"Strong interpersonal communication, active listening, and professional presentation./span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="font-family:quot;Arialquot;,sans-serif"Developed problem solving skills and the ability to focus attention on details./span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="font-family:quot;Arialquot;,sans-serif"Ability to build and maintain trusted partnerships with business stakeholders and leadership.nbsp; /span/span/span/li /ul ul lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="font-family:quot;Arialquot;,sans-serif"Show understanding and compassion, making customers feel heard and valued, especially during difficult situations./span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="font-family:quot;Arialquot;,sans-serif"Resolve customer issues efficiently, thinking creatively and offering solutions that meet both customer and company needs./span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="font-family:quot;Arialquot;,sans-serif"Stay calm and composed when dealing with challenging customers or complex issues, ensuring a positive experience./span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="font-family:quot;Arialquot;,sans-serif"Handle complaints or disagreements diplomatically, finding win-win solutions and de-escalating tense situations./span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="font-family:quot;Arialquot;,sans-serif"Accurately document customer interactions, ensuring that follow-up actions and resolutions are handled correctly./span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="font-family:quot;Arialquot;,sans-serif"Adjust to various customer personalities, needs, and feedback, providing tailored service in a dynamic environment./span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="font-family:quot;Arialquot;,sans-serif"Maintain a friendly and upbeat demeanor, even in high-pressure situations, contributing to a welcoming atmosphere./span/span/span/li /ul pspan style="font-size:12pt"span style="background-color:#dbe5f1"span style="font-family:Calibri,sans-serif"strongspan style="font-family:quot;Arialquot;,sans-serif"span style="color:#262626"WORKPLACE ENVIRONMENT:/span/span/strong/span/span/span/p pWhile preforming the duties of the job the employee is:/p ul lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="font-family:quot;Arialquot;,sans-serif"Sitting at a desk and working on a computer for prolonged periods of time./span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="font-family:quot;Arialquot;,sans-serif"Must be able to participate in virtual meetings, on-camera, and calls with minimal distraction./span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="font-family:quot;Arialquot;,sans-serif"span style="color:black"Ability to work independently, as well as, in a collaborative team environment within an office setting./span/span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="font-family:quot;Arialquot;,sans-serif"Ability to communicate effectively verbally, in writing, and/or electronically./span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="font-family:quot;Arialquot;,sans-serif"Ability to use logical reasoning for simple and complex problem solving./span/span/span/li /ul pspan style="font-size:11pt"span style="font-family:Calibri,sans-serif"emspan style="font-size:9.0pt"span style="font-family:quot;Arialquot;,sans-serif"In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to empower individuals with disabilities to undertake the essential duties and responsibilities of the position./span/span/em/span/span/p pspan style="font-size:12pt"span style="background-color:#dbe5f1"span style="font-family:Calibri,sans-serif"strongspan style="font-family:quot;Arialquot;,sans-serif"span style="color:#262626"MEMORY MAKER PERKS amp; BENEFITS: /span/span/strong/span/span/span/p ul lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="font-family:quot;Arialquot;,sans-serif"Hourly Range:$18-$19hr/span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="font-family:quot;Arialquot;,sans-serif"Medical, dental, vision, and life insurance options /span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="font-family:quot;Arialquot;,sans-serif"Paid time off and 401K matching contribution /span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="font-family:quot;Arialquot;,sans-serif"Employee discount (40%) at BRR locations/span/span/span/li lispan style="font-size:11pt"span style="font-family:Calibri,sans-serif"span style="font-family:quot;Arialquot;,sans-serif"Internal Opportunities for career growth and advancement/span/span/span/li /ul pspan style="font-size:12pt"span style="background-color:#dbe5f1"span style="font-family:Calibri,sans-serif"strongspan style="font-family:quot;Arialquot;,sans-serif"span style="color:#262626"OUR COMMITMENT TO YOU:/span/span/strong/span/span/span/p pspan style="font-size:12pt"span style="font-family:Calibri,sans-serif"span style="font-size:11.0pt"span style="font-family:quot;Arialquot;,sans-serif"span style="color:#262626"Broad River Retail is committed to creating a place where everyone feels respected, valued, and able to reach their full potential. Regardless of race, gender, religion, sexual orientation, age, disability, or if yoursquo;re parenting the next generation of Memory Makers, we firmly believe our work is at its best when everyone feels free to be their most authentic self./span/span/span/span/span/p h4Qualifications/h4br