Sales Associate – Home Appliances

divh3Job Description/h3divstrongJOB SCOPE:/strongbrResponsible for performing consultative sales assistance and sales-support activities in assigned department(s) or selling area(s).brbrstrongJOB SUMMARY:/strongbrThe Consultative Sales Associate is responsible for enhancing the experience of customers and driving profitable sales by providing proactive consultative sales assistance and support to the customer, achieving department standards and goals, and performing sales-support activities to maintain a clean, in-stock, orderly and well-merchandised sales floor for conducting sales activities.brbrstrongREPORTS TO:/strongbrAssistant Store Manager for Assigned Department(s); Consultative Sales Lead/divh3Employment Category/h3divRegular, Part-time /divh3Responsibilities/Skills/Experience Requirements/h3divstrongJOB DUTIES/RESPONSIBILITIES:/strongulliTakes ownership for enhancing the customer experience, assisting customers by utilizing approved consultative selling practices and guidelines to identify customer needs and provide appropriate solutions/liliMeets or exceeds associate performance standards consistently/liliUnderstands website navigation, and proactively leverages technology in order to facilitate the customer experience and provide customer solutions when the product is not available in the store/liliMaintains current knowledge of merchandise lines; product features, benefits and availability; Sears Advantages, such as the price match and price protection policies; and, if applicable, delivery, installation and/or service options to respond to customer needs/liliOptimizes credit, gift card, Shop Your Way Rewards and multi-channel opportunities (and, where applicable, Protection Agreements, Sears Purchase Protect, delivery, installation and other miscellaneous income opportunities)/liliProcesses customer transactions in the Point of Sale system, including sales, returns and exchanges in accordance with authorized procedures/liliCompletes required training in the expected timeframe, and participates in ongoing learning opportunities/liliPartners with other selling and sales support associates and cashiers to provide superior customer service (i.e., locate merchandise, assist customers, answer phones and ring register)/liliMaintains merchandise standards and ready all day standards within assigned departments, including replenishment and housekeeping for associates in all departments (and ad set up/take down for associates in Home Appliances and Furniture)/liliTakes ownership for providing excellent customer experience and attends to other customer needs, including merchandise retrieval and assistance with merchandise handling/liliWorks on ready all day standards and merchandise support tasks (e.g., fitting room maintenance, straightening merchandise) when not assisting customers/liliExecutes consistent operational and selling processes (e.g., credit application process, ratchet repair program)/liliEducates customers on the Satisfaction Guaranteed return policy/liliAssists in resolving customer issues/liliAdheres to merchandise protection standards/liliConstantly monitors customer flow for purposes of customer assistance and store security/liliUses basic internet navigation to access and print information and reports/liliPerforms other duties as assigned/li/ulbrstrongJOB REQUIREMENTS:/strongulli16 years of age or older/li/ulbrstrongREQUIRED SKILLS:/strongulliBasic reading, arithmetic, and writing and oral communication skills/liliBasic Internet navigation skills/liliWorking while standing for long periods of time/liliReaching, stretching, grabbing, pushing, lifting, holding, twisting, bending, turning, walking, shifting, and engaging in other physical/lilimovements required by the job/liliLifting and holding up to 50 pounds, bulky and large-sized merchandise/li/ulstrongPREFERRED SKILLS:/strongulliSales experience/liliKnowledge of offered products and services/li/ul/divh3Job Function/h3divSales/divh3Country/h3divUnited States /divh3Work-In Location/h3div01283: Sears South Shore PlazaMA /divh3Location City/h3divBraintree/divh3Store/Unit/h3div01283/divh3Job Code (LT)/h3divFL0802: Consultative Sales Trainee - D /divh3Work-In Address 1/h3div250 GRANITE ST/divh3Work-In Address 2/h3divFLS- SEARS SOUTH SHORE PLAZA/divh3Work-In City/h3divBraintree/divh3Work-In State/h3divMA/divh3Work-In Postal Code/h3div02184-2804/divh3EEO/EOE Footer/h3divEqual Opportunity Employer / Disability / Vet./divh3Posting Tags/h3div#SearsRetailStores /divh3CareerBuilder Tag/h3div#CB /divh3Company Brand/h3divSears Stores /divh3Compensation Range/h3div$17.00/divh3Additional Compensation Explanation/h3divN/A /div/div