IT Field Service Technician - Florence, AL - Full-time

h2Job Description/h2 pstrongIT Field Service Technician/strong/p p /p pstrongJob Summary: /strongWe are seeking an experienced IT Field Service Technician to join our team. In this role, you will be responsible for driving to various restaurant locations to repair and replace IT equipment. Your primary focus will be on servicing existing equipment, responding to scheduled and emergency service calls. Additionally, you will assist in new projects.The ideal candidate should have excellent technical skills, a strong work ethic, and the ability to work independently./p pstrong /strong/p pstrongWork Hours/strong: Full-time position with a minimum of 40 hours per week. Must be flexible to work weekends and be on-call for night shifts./p p /p pstrongEssential Functions:/strong/p ul liRespond to scheduled and emergency service calls by traveling between restaurant locations./li liPerform repairs and replacements on a variety of IT equipment, including Point of Sale systems, credit card devices, routers, cameras, computers, drive-thru equipment, IP phones, etc./li liInstall new cables (ethernet, video wire, etc.) and terminate them properly./li liTake responsibility for after-hour emergency calls on designated on-call days./li liAssist in new projects at existing stores and participate in new store builds when necessary./li liWhen applicable, escalate issues to IT vendors, responsible for follow-up and documenting root cause./li /ul p /p pstrongAdditional Duties:/strong/p ul liComplete weekly expense reports./li liMaintain the work vehicle in good condition./li liControl inventory and perform monthly audits/li /ul p /p pstrongQualification Standards:/strong/p ul liPrior experience in restaurant IT service or a related industry is preferred./li liMinimum of 1-2 years of experience in a similar role, depending on skills and industry experience./li liHigh School Diploma or GED./li liGood driving record and must pass a DMV check./li liAbility to thrive in a high-paced team environment./li liPhysical ability to bend, twist, walk, reach, and lift objects weighing up to 50 pounds./li liWillingness to work on concrete or tile floors for extended periods./li liComfortable working in small spaces, including crawling under counters and in tight areas./li liProficient in climbing ladders and working at heights./li liStrong organizational and administrative skills./li liEffective communication skills, both electronically and verbally, with internal and external customers./li liAbility to follow directions and work within established systems./li liMaintains good personal hygiene./li liHigh energy level and self-motivation./li liAbility to handle high levels of stress effectively./li liStrong decision-making skills./li liAdherence to safety procedures when working at heights or on roofs (up to 24 feet)./li liProficient in operating and maintaining power tools and equipment, ranging from small to large./li liComfortable working both indoors and outdoors, even in challenging weather conditions./li liPunctuality is essential./li /ul