Member Service Associate (Teller)

div h4Job Details/h4 divstrongLevel/strong: nbsp;nbsp;nbsp;Entry/div divstrongJob Location/strong: nbsp;nbsp;nbsp;Morton 2nd St - Morton, WA/div divstrongPosition Type/strong: nbsp;nbsp;nbsp;Full Time - Hourly/div divstrongEducation Level/strong: nbsp;nbsp;nbsp;High School/div divstrongSalary Range/strong: nbsp;nbsp;nbsp;$16.66 - $24.57 Hourly/div /div h4Description/h4h1span style="display:block; font-size:16px"strongspan style="font-family:Verdana,Geneva,sans-serif"span style="color:#365f91"Take a leap and join our team!/span/span/strong/span/h1 pspan style="display:block; font-size:14px"span style="font-family:Verdana,Geneva,sans-serif"At Gesa, we believe in the power of our people. Coming from all walks of life, our team membersrsquo; individual stories and unique experiences are our most valuable asset. But itrsquo;s how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together./span/span/p pspan style="display:block; font-size:14px"span style="font-family:Verdana,Geneva,sans-serif"Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority. /span/span/p pspan style="display:block; font-size:14px"span style="font-family:Verdana,Geneva,sans-serif"strongGet to know us: /stronga href="https://www.gesa.com/about-gesa/" target="_blank"About-Gesa Credit Union /a/span/span/p pnbsp;/p h1span style="display:block; font-size:16px"strongspan style="font-family:Verdana,Geneva,sans-serif"span style="color:#365f91"Role Summary:/span/span/strong/span/h1 pspan style="display:block; font-size:14px"span style="font-family:Verdana,Geneva,sans-serif"The Member Service Associate (MSA) uses exceptional customer service skills and entry-level knowledge of products and services, banking policies and procedures, and financial literacy, to serve as a resource to members. The MSA performs routine member transactions and escalates more complex transactions to more senior-level positions within the branch. The MSA actively looks for opportunities to deepen member relationships while performing teller transactions, account maintenance, digital banking assistance, and other member needs.nbsp; Member Service Associates are proactive in referring, following up, and contacting members through phone calls and other communication methods./span/span/p pnbsp;/p h1span style="display:block; font-size:16px"strongspan style="font-family:Verdana,Geneva,sans-serif"span style="color:#365f91"What You Will Be Doing: /span/span/strong/span/h1 ol lispan style="display:block; font-size:14px"span style="font-family:Verdana,Geneva,sans-serif"Provide exceptional member service to all whom we serve./span/span/li lispan style="display:block; font-size:14px"span style="font-family:Verdana,Geneva,sans-serif"Solve problems, take ownership of member concerns, provide prompt resolutions, and follows up as appropriate. Complex concerns are escalated to more senior level positions./span/span/li lispan style="display:block; font-size:14px"span style="font-family:Verdana,Geneva,sans-serif"Have a core understanding of financial literacy, products, and services and be able to fluidly converse with members./span/span/li lispan style="display:block; font-size:14px"span style="font-family:Verdana,Geneva,sans-serif"Demonstrate an up-to-date and comprehensive knowledge of all credit union products, services, policies, and procedures./span/span/li lispan style="display:block; font-size:14px"span style="font-family:Verdana,Geneva,sans-serif"Offer appropriate products and/or services to deepen member relationships and refer to other expert team members as appropriate./span/span/li lispan style="display:block; font-size:14px"span style="font-family:Verdana,Geneva,sans-serif"Make outbound calls to members for the purpose of establishing, growing, and nurturing member relationships./span/span/li lispan style="display:block; font-size:14px"span style="font-family:Verdana,Geneva,sans-serif"Ensure branch equipment is always working properly and escalates non-repairable issues to leadership./span/span/li lispan style="display:block; font-size:14px"span style="font-family:Verdana,Geneva,sans-serif"Perform transactions and service requests on member accounts in an accurate and timely manner./span/span/li lispan style="display:block; font-size:14px"span style="font-family:Verdana,Geneva,sans-serif"Accurately follow all cash handling procedures and balances cash drawer at the end of every shift/span/span/li lispan style="display:block; font-size:14px"span style="font-family:Verdana,Geneva,sans-serif"Issue, record, and file monetary instruments and reports in accordance with the Bank Secrecy Act/span/span/li lispan style="display:block; font-size:14px"span style="font-family:Verdana,Geneva,sans-serif"Assist members with Digital Banking enrollment, navigation, resets, and maintenance. /span/span/li lispan style="display:block; font-size:14px"span style="font-family:Verdana,Geneva,sans-serif"Assist members with routine fraud disputes./span/span/li /ol p style="margin-left:48px"nbsp;/p h1span style="display:block; font-size:16px"strongspan style="font-family:Verdana,Geneva,sans-serif"span style="color:#365f91"About You:/span/span/strong/span/h1 ol lispan style="display:block; font-size:14px"span style="font-family:Verdana,Geneva,sans-serif"Professional written and verbal communication/span/span/li lispan style="display:block; font-size:14px"span style="font-family:Verdana,Geneva,sans-serif"Make sound decisions that minimizes risk in a timely manner. /span/span/li lispan style="display:block; font-size:14px"span style="font-family:Verdana,Geneva,sans-serif"Ability to ask open-end and clarifying questions to understand member needs and deepen relationships./span/span/li lispan style="display:block; font-size:14px"span style="font-family:Verdana,Geneva,sans-serif"Display professional interpersonal skills to relate effectively to members, the public, colleagues, and all levels of leadership. /span/span/li lispan style="display:block; font-size:14px"span style="font-family:Verdana,Geneva,sans-serif"Respect and support all areas of diversity in the workplace and our membership./span/span/li lispan style="display:block; font-size:14px"span style="font-family:Verdana,Geneva,sans-serif"Complete assigned training programs in timely and accurate manner /span/span/li lispan style="display:block; font-size:14px"span style="font-family:Verdana,Geneva,sans-serif"Participate in and support a team environment. /span/span/li lispan style="display:block; font-size:14px"span style="font-family:Verdana,Geneva,sans-serif"Meet or exceed established service levels, job performance, and organizational goals./span/span/li lispan style="display:block; font-size:14px"span style="font-family:Verdana,Geneva,sans-serif"Constantly adapt to changing priorities with a positive attitude/span/span/li lispan style="display:block; font-size:14px"span style="font-family:Verdana,Geneva,sans-serif"Perform their jobs to a reasonable, acceptable standard, which includes attentiveness to detail, timeliness, and quality of work/span/span/li lispan style="display:block; font-size:14px"span style="font-family:Verdana,Geneva,sans-serif"Exercises the utmost discretion and sensitivity when assisting with member transactions./span/span/li /ol h4Qualifications/h4brh1span style="display:block; font-size:16px"span style="font-family:Verdana,Geneva,sans-serif"strongspan style="color:#365f91"What You Will Need:/span/strong/span/span/h1 ol lispan style="display:block; font-size:14px"span style="font-family:Verdana,Geneva,sans-serif"strongEducation:/strong High School Degree or equivalent required /span/span/li lispan style="display:block; font-size:14px"span style="font-family:Verdana,Geneva,sans-serif"strongExperience:/strong /span/span ul lispan style="display:block; font-size:14px"span style="font-family:Verdana,Geneva,sans-serif"At least one year of customer service experience preferred./span/span/li lispan style="display:block; font-size:14px"span style="font-family:Verdana,Geneva,sans-serif"Some cash handling experience preferred./span/span/li /ul /li lispan style="display:block; font-size:14px"span style="font-family:Verdana,Geneva,sans-serif"Demonstrate and support credit union values and service standards./span/span/li lispan style="display:block; font-size:14px"span style="font-family:Verdana,Geneva,sans-serif"Attend and engage in community events on behalf of the credit union./span/span/li lispan style="display:block; font-size:14px"span style="font-family:Verdana,Geneva,sans-serif"Maintain confidentiality, control risk, and manage operations in accordance with company policies, procedures, and regulatory requirements. /span/span/li lispan style="display:block; font-size:14px"span style="font-family:Verdana,Geneva,sans-serif"Demonstrate a high level of personal integrity and ethics./span/span/li lispan style="display:block; font-size:14px"span style="font-family:Verdana,Geneva,sans-serif"Report for work on time and maintain a schedule of regular attendance. /span/span/li lispan style="display:block; font-size:14px"span style="font-family:Verdana,Geneva,sans-serif"Some travel may be required. /span/span/li lispan style="display:block; font-size:14px"span style="font-family:Verdana,Geneva,sans-serif"Proficient with varying levels of technology/span/span/li /ol pnbsp;/p h1span style="display:block; font-size:16px"span style="font-family:Verdana,Geneva,sans-serif"strongspan style="color:#365f91"Our Team Member Value Proposition:/span/strong/span/span/h1 pspan style="display:block; font-size:14px"span style="font-family:Verdana,Geneva,sans-serif"In exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer:/span/span/p ul lispan style="display:block; font-size:14px"span style="font-family:Verdana,Geneva,sans-serif"Competitive Pay/span/span/li lispan style="display:block; font-size:14px"span style="font-family:Verdana,Geneva,sans-serif"Medical, Dental, Vision, and Life Insurance/span/span/li lispan style="display:block; font-size:14px"span style="font-family:Verdana,Geneva,sans-serif"20 days/year accrual of Paid Time Off ndash; Plus 10 Paid Holidays!/span/span/li lispan style="display:block; font-size:14px"span style="font-family:Verdana,Geneva,sans-serif"401(k) Match/span/span/li lispan style="display:block; font-size:14px"span style="font-family:Verdana,Geneva,sans-serif"Incentive Program/span/span/li lispan style="display:block; font-size:14px"span style="font-family:Verdana,Geneva,sans-serif"Tuition Assistance and Student Loan Repayment/span/span/li lispan style="display:block; font-size:14px"span style="font-family:Verdana,Geneva,sans-serif"Commuter Benefits/span/span/li lispan style="display:block; font-size:14px"span style="font-family:Verdana,Geneva,sans-serif"Paid Time Off to Volunteer in the Community/span/span/li lispan style="display:block; font-size:14px"span style="font-family:Verdana,Geneva,sans-serif"Product discounts/span/span/li lispan style="display:block; font-size:14px"span style="font-family:Verdana,Geneva,sans-serif"Engaging Work Environment/span/span/li lispan style="display:block; font-size:14px"span style="font-family:Verdana,Geneva,sans-serif"Rewards and Recognition Programs/span/span/li /ul p style="margin-left:48px"nbsp;/p h1span style="display:block; font-size:14px"span style="font-family:Verdana,Geneva,sans-serif"strongspan style="color:#365f91"Full Salary Range:/span/strong/span/span/h1 pspan style="display:block; font-size:14px"span style="font-family:Verdana,Geneva,sans-serif"$16.66 - $24.57/span/span/p pspan style="display:block; font-size:14px"span style="font-family:Verdana,Geneva,sans-serif"em*While the full earning scale is listed above, Gesa starts our team members at $19.50/hour for this position./em/span/span/p p style="margin-left:48px"nbsp;/p pspan style="display:block; font-size:14px"span style="font-family:Verdana,Geneva,sans-serif"Get wise to whatrsquo;s possible with a career at Gesa. Join us!/span/span/p pspan style="display:block; font-size:14px"span style="font-family:Verdana,Geneva,sans-serif"We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378-3100 or hrmail@gesa.com to request an accommodation./span/span/p pspan style="display:block; font-size:14px"span style="font-family:Verdana,Geneva,sans-serif"Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment./span/span/p pspan style="display:block; font-size:14px"span style="font-family:Verdana,Geneva,sans-serif"Selected candidate(s) must be able to pass a pre-employment credit/background check./span/span/p pspan style="display:block; font-size:14px"span style="font-family:Verdana,Geneva,sans-serif"Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran./span/span/p pspan style="display:block; font-size:14px"span style="font-family:Verdana,Geneva,sans-serif"a href="https://www.gesa.com/docs/resource---EEOC-policy.pdf" target="_blank"span style="color:#0000ff"Equal Employment Opportunity (gesa.com)/span/a/span/span/p