Relationship Banker II - Full-time

pDescription/ppJoin Mascoma Bank’s Retail Team as a strongRelationship Banker II /strongand help us improve our clients' financial being! At Mascoma Bank, we aim to provide exceptional customer service while enhancing the lives of our customers and communities.nbsp;/ppbr//ppThe strongRelationship Banker II/strong will be one of the first points of contact with our customers, assisting them with their daily banking transactions, inquiries, and providing exceptional customer service. Additionally, those in this position have the opportunity to provide an elevated level of service to our customers. This includes opening and closing accounts, promoting technology tools and resources, discussing mortgage and lending options, and so much more!nbsp;/ppRequirements/ppbr//pulliAssist customers with their daily banking needs including deposits and withdrawals.nbsp;/liliBuilding and enhancing customer relationships by finding ways to solve customers’ issues or identifying ways to enhance their financial lives.nbsp;/liliUnderstanding how we can support customers through our products and services to help them understand the best options for making banking easy.nbsp; nbsp;/liliBeing proficient in understanding all mortgage and home equity products and how to position these to the customer through application and closing.nbsp;/liliBeing responsible for guiding customers through the account opening and application processes and preparing expectations for how best to manage their finances.nbsp; nbsp;/liliContinuously demonstrating a helpful, friendly, positive attitude that makes the customers happy they chose us for their banking needs./liliMaintaining a commitment to putting the Customer First in every interaction by taking ownership of the customer experience and striving toward providing first contact resolution./liliMaintaining a neat and orderly work area and ensuring that all negotiable and confidential records are properly secured.nbsp;/liliUnderstanding and adhering to Mascoma Bank’s policies and procedures. nbsp;/liliAdheres to and upholds all written policies and procedures of Mascoma Bank, including BSA/CIP and OFAC monitoring and reporting, security, operation, and personnel policies./liliThis job description provides a general overview of the role and is not intended to provide a comprehensive list of all duties and responsibilities.nbsp;/li/ulpnbsp;/ppstrongLocation: /strongThis position is based out of our Norwich, VT branch and will require occasional travel to our Chelsea, VT.nbsp;/ppbr//ppstrongWhat You Bringnbsp;/strongnbsp;/pulliOne (1) to Three (3) years in retail banking with college degree preferred.nbsp;/liliKnowledge of computers/strong typing skills.nbsp;/liliStrong written and verbal communication skills and proficiency in problem-solving.nbsp;/liliGreat, positive attitude and likes to work with people on a team.?nbsp;/liliFlexibility in job schedules and work locations including Saturday and early morning drive-up hours.nbsp;/liliProfessional appearance; grooming and dress consistent with Mascoma Bank appearance policy.nbsp;nbsp;nbsp;/liliAbility to maintain confidentiality and privacy of customer information.nbsp;nbsp;/li/ulpemIf you are interested in the role and do not meet 100% of the requirements, we are still interested in hearing from you!nbsp;/emnbsp;/ppnbsp;/ppstrongWhy Mascoma Bank?/strongnbsp;/pulliStrong culture of belonging with a team that values creativity, new perspectives and innovation.nbsp;/liliCommunity first minded. We care about our employees and the communities we serve.nbsp;nbsp;/liliCompetitive compensation.nbsp;nbsp;/liliFlexible work environment.nbsp;/liliCareer development and internal career mentorship.nbsp;/liliComprehensive health care, dental care, and vision.nbsp;/lili401(K) Program: 4% safe harbor employer match on top of 5% non-elective contributions following one year of service.nbsp;/liliGenerous PTO starting at 22 days per year, not including 11 paid holidays and 16 hrs. of Volunteer Time Off.nbsp;/liliTuition Reimbursement.nbsp;nbsp;/liliStudent Loan Paydown and so much more!nbsp;nbsp;/li/ulpstrongBackground and Credit Check/strongnbsp;/ppAs part of our commitment to maintaining a secure financial institution, all final candidates will be required to successfully complete background and credit screenings as part of the hiring process. These screenings will be conducted in accordance with applicable laws and industry regulations.nbsp;nbsp;/ppbr//ppstrongPlease note/strong: Having a record on a background or credit report does not automatically disqualify you. We evaluate results on a case-by-case basis, taking into account their relevance to the role and any regulatory requirements.nbsp;/ppbr//ppstrongOur Commitment to Belonging!nbsp;/strongnbsp;/ppThe communities served by Mascoma Bank consist of individuals from diverse backgrounds. Our employees likewise bring unique perspectives, experiences, and approaches to the bank. We strive to create a safe and welcoming environment for all who pass through our doors and a workplace that actively demonstrates mutual respect and trust, one of our core values. A truly inclusive culture leads to a sense of belonging and support for all team members and inspires innovation and creativity. We are committed to recruiting and retaining a diverse talent pool, increasing team member engagement through professional development and community outreach activities, and offering personal growth workshops and team-building opportunities. By embracing diversity, equity, and inclusion, we strengthen our communities and ourselves.nbsp;/ppbr//ppMascoma Bank is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, ethnicity, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, status as an individual with a disability, or other applicable legally protected characteristics. To request reasonable accommodations, please contact ucareers@mascomabank.com/u./ppbr//ppemstrongMascoma Bank is an Affirmative Action and Equal Opportunity Employer, M/F/D/V./strong/emnbsp;/p