Tow Service Driver - Full-time

pbWhy Work For Us?/b/pullispanGreat Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position/span/lili401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period/liliBenefits – Medical, Dental, Vision, wellness program and more!/liliPaid Holidays/liliPaid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities./liliCollaborative Environment – AAA will value your contribution to providing exceptional service to our members/liliFree AAA Classic Membership/liliAAA Product Discounts/liliTuition Reimbursement Program/li/ulp/pp style="text-align:inherit"./ppbuSummary/u/bbr /Driving and operating of a specific service vehicle (tow trucks, battery service vehicles/light service vehicles), and operating towing equipment for AAA members and for commercial purposes. Performing simple diagnostics/troubleshooting on vehicles. Providing an outstanding customer service experience.br /br /buEssential Functions/u/bbr /• Driving and operating a service vehicle (i.e. flat tire changes, lock-out, fuel delivery services, etc.)br /• On-scene time interacting with customer/establishing rapport, building relationships, trust and problem solvingbr /• Leverages sales skills for offering products and services from AAA to member during service interactionbr /• Utilizing on-board computer, radio communications, and mapping systemsbr /• Completion of daily paperwork (i.e. call-logs, battery invoices, cash receipts, etc.)br /Work Schedule includes both weekend days and shifts will start no later than 4pmbr /br /buKnowledge/Skills/Abilities /u/bbr /• Clear and proficient verbal and written communication even under pressurebr /• Common knowledge of vehicle components and the common reasons for vehicle failurebr /• Demonstrates problem solving and listening skills to evaluate member safety as well as the ability to discern safety issues and respond appropriatelybr /• Ability to drive a manual/automatic shift vehiclebr /br /buEducation amp; Experience/Licenses amp; Certification/ Requirements /u/bbr /• Must possess a valid driver’s license with a safe driving recordbr /• Two (2) years of experience in a customer contact rolebr /• Education amp; Training. I.E.: AAA Compliance Training, RPST, TSAAC, Lock-out, PSP, Battery Service Trainingbr /• Vocational technical automotive training/certification or equivalent experience- Preferredbr /• ASE (Automotive Service Excellence) Certification- Preferredbr /br /buWork Environment/Physical Requirements/u/bbr /• Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service Providers are required to provide a photograph for identification purposes.br /br /#ERS/pp style="text-align:inherit"-/p$22.75 hourly pay with potential to make up to an additional $1,400 per month with quality and productivity incentives