Department Manager - Full-time

divpbr/pp id="isPasted"The Paper Store is committed to being the premiere destination for all of our customerrsquo;s gift-giving needs. strongOur mission is to share our passion for The Paper Store with each customer, during each visit, by going above and beyond their expectations for both selection and service.nbsp;/strong Department Managers are responsible for: delivering world class service, achieving sales goals and maintaining company standards in a fun and fast paced retail environment. nbsp;The Department Manager reports directly to the Store Team Leader./ppDepartment Managers are responsible for providing customers with a unique shopping experience by utilizing the G.U.E.S.T. service approach. nbsp;The Department Manager responsibilities also include: building and inspiring high-performing teams who achieve sales goals, managing payroll within budget, training staff in all areas of the store, executing and maintaining visual presentation standards, maintaining operational efficiencies, and holding the team/selves nbsp;accountable for upholding The Paper Store mission statement, standards, and policies./ppstronguKEY RESPONSIBILITIES:/u/strong/pulliAct as a TPS Champion by modeling the G.U.E.S.T. service approach, and consistently delivering World Class Service/li/ulolollistrongGreet/strong and welcome every customer warmly and with enthusiasm/lilistrongUnderstand/strong customer needs by asking open-ended questions/lilistrongExplain/strong product features and benefits in relation to the customersrsquo; needs by providing in-depth product knowledge/lilistrongSuggestnbsp;/strongadditional items to build onto sales by utilizing effective selling techniquesnbsp;/lilistrongThank/strong the customer sincerely and invite them to return and shop with us again/li/ol/olulliBe a TPS Brand Ambassador/liliBuild customer loyalty by being friendly, attentive and respectful of customers/liliInspire and motivate the team daily by delivering nbsp;positive feedback and utilizing TPS recognition programs/liliContribute to a positive work environment by modeling ethical behavior, fostering open communication, and maintaining confidential information as required/liliProfessional attire, demeanor, appearance and compliance to company dress code requirednbsp;/liliDemonstrate the ability to make decisions with sound judgement, and in the best interest of nbsp;the customer, store team, and business/liliDemonstrate a commitment nbsp;to training and development utilizing all training resources available/liliDemonstrate initiative to cross train in all departments to support bench strength in department leadership nbsp;nbsp;/liliContinually train and coach associatesrsquo; on merchandising/operational tasks, company expectations, and GUEST service standards/liliLead and execute completion of company directives within nbsp;appropriate time frames/liliDevelop a strong relationship with the Visual Merchandiser, Hallmark Merchandiser, nbsp;Store Team Leaders, District Manager and corporate partners/liliMaintain awareness of all current promotions and nbsp;process them correctly at the POS/liliChampion new product launches by being the material expert in new product information nbsp;/liliEnsure all marketing and promotion signage is up to date and placed correctly/liliEnsure all means of communication (Smart Sheet, email, etc.). are acted upon in a timely manner/liliAfter comprehensive training, performing ear piercings and providing a safe, sanitary experience in accordance with state, federal and CDC guidelines. (select locations)/liliPerform management functions as expected. This includes but is not limited to: opening and closing of the store, management functions on point of sale, managing the sales floor, coordinating break schedule, etc. nbsp;/liliAssist the Store Team Leader with executing nbsp;strategies to drive sales and customer loyalty through: Effective Sales and Service Leader behaviors, The Hallmark Crown Rewards Program, TPS customer capture, and store eventsnbsp;/liliComplete all tasks/direction as directed by the Store Team Leader, Merchandiser or District Managernbsp;/liliComply with all company policies and procedures/li/ulpbr/ppstronguJOB REQUIREMENTS:/u/strong/pul type="disc"liPrevious experience in specialty retail is preferred/liliDemonstrate an ability to multi task while being attentive to customers nbsp;/liliAbility to adapt to and lead change/liliProficient in using Microsoft Office and POS Systems nbsp;/liliAbility to be mobile on the sales floor and/or stock room for extended periods of time/liliAbility to work a flexible schedule to include nights, weekends, and holidays/liliAbility to work well, and be a leader, in a team environmentnbsp;/liliPossess the resourcefulness and initiative to problem solve, operate strategically, and act as a team builder/liliAbility to work autonomously while paying strong attention to detail/liliAbility to be mobile on the sales floor and/or stock room for extended periods of time/liliAbility to lift and mobilize medium to large items up to 50 lbs., while utilizing appropriate safety techniquesnbsp;/liliWillingness to travel to new store openings, store remodels, etc.nbsp;/li/ulpbr/ppemThe Paper Store is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, national origin, religion, sex, disability, age, veteran status, or any other classification protected by state, local or federal law./em/ppemnbsp;/em/ppPlease be aware that any pay ranges displayed on The Paper Store#39;s job postings are to accommodate the wide range of candidate experience, store sales volume and geography./ppnbsp;/ppnbsp;/ppbr/p/div br/Full time department managers work a rotating schedule that includes some nights, weekends and some holidays.