Parts Manager

Job Description: Parts Manager (Ag and Turf)

Atlantic Tractor – John Deere Dealership

Location: Mechanicsville, Maryland

Reports To: Director of Parts

Position Summary

The Parts Manager is a leadership role responsible for overseeing the daily operations of the parts department while serving as the on-site leader for the dealership location, working closely with the Service Manager. This role ensures strong customer service, accurate inventory control, and alignment with company goals. It also supports cross-departmental collaboration and fosters a positive workplace culture.

Key ResponsibilitiesParts Department Leadership

• Lead, mentor, and manage all parts department staff.

• Ensure accurate binning, receiving, and cycle counts.

• Drive parts sales by delivering exceptional service to walk-in, phone, online and internal customers.

• Proactively seek out new customers and business opportunities through route calls and outside sales efforts.

• Monitor and manage department KPIs such as margin, fill rate, return recovery, aged POs, and inventory adjustments.

• Oversee warranty, core returns, freight recovery, and special-order parts processes.

• Support seasonal promotions aligned with manufacturer programs.

• Utilize dealership systems (e.g., IntelliDealer, DealerPath) to manage daily operations.

• Serve as the primary point of leadership and accountability for the dealership location.

• Foster a collaborative, team-first environment across all departments.

• Act as a liaison between store staff and upper management.

• Partner with HR and department heads in hiring, onboarding, and performance management.

• Maintain a clean, safe, and professional environment for customers and employees.

• Support execution of company initiatives and operational improvements.

• Monthly after hours on call for the store and company as scheduled.

• Additional responsibilities as assigned by management.

Qualifications

• 3–5 years of experience in a parts management or dealership operations role.

• Proven leadership and team development skills.

• Strong understanding of inventory control and parts flow.

• Excellent customer service and communication skills.

• Proficient in dealership software systems (IntelliDealer experience preferred).

• Familiarity with agricultural or turf equipment and parts is a plus.

• Valid Drivers license.

• Current DOT medical certificate or ability to obtain and maintain certification.

Preferred Traits

• A self-starter with strong organizational skills.

• Values teamwork, integrity, and urgency.

• Passion for continuous improvement and helping customers succeed.

Salary will be based on experience.

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